Cyper

BACKGROUND

Please describe your company and your position there.

I am the president of a consultancy that specializes in digital commerce and omnichannel marketing. We help our clients transform their ideas into a business strategy, structuring their marketing to communicate the right message, through the right channel, and to the right customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyper Canada?

I worked with Cyper Canada on multiple different projects, both for my clients and my own company. In addition to designing my company’s website, they helped extend my team’s capabilities with their IT skills, which allowed us to propose more services to our clients. They performed a QA audit and code audits for two of my clients.

What were your goals for this project?

For one project, my client had performance issues with his website, which another IT firm had developed. The site was negatively impacting his business, so he came to us to figure out what was causing the issues and how we could fix it. I proposed a high-level QA audit and used Cyper Canada for the testing.

SOLUTION

How did you select this vendor?

I found them through my professional network and selected them because they understood my needs, had experience in QA/auditing, and were responsive. On top of that, their resources were ready to start right away.

Describe the project in detail.

Cyper Canada conducted a comprehensive site audit for one of my clients. I gave them access to my client’s webpage, and, in one week, they conducted functional and technical QA tests, performance tests, implementation, and security checks. They even went beyond the scope of work to analyze both the SEO and code.

At the end of the week, I received a report for each audit detailing the issues discovered and the solutions or fixes recommended. For some issues, they provided screenshots and video recordings to show where and how the issues could be triggered.

What was the team composition?

My main contact was the project manager who managed the QA resources for each audit. All team members worked in parallel so that they could deliver their respective reports with a week.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

For the first time, my client saw just how many issues his website had. He also noticed that his internal team lacked sufficient QA skills and needed to revamp the site’s quality as a whole.

His first course of action was to prioritize the critical issues that we highlighted and integrate them into his existing “must-do” backlog for the newest configuration module. His second task was to review his digital and IT team.

How effective was the workflow between your team and theirs?

Their workflow was very efficient. The project manager was our main point of contact, and they spoke French and English. We used basecamp to track all discussions and documents, which was really convenient.

What did you find most impressive about this company?

I was impressed with their reactiveness and efficiency. They did the job in a single week and prioritized our client’s satisfaction.

Are there any areas for improvement?

Having more French-speaking team members could be helpful as they expand into the French market.

BACKGROUND

Introduce your business and what you do there.

I'm a director of development at a digital marketing firm. We develop business and marketing strategies for businesses based on data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyper Canada?

We were looking for a vendor to help us with QA.

SOLUTION

What was the scope of their involvement?

We have a development team and we're building a platform for digital content distribution. Cyper Canada used Basecamp to flag bugs and managed the entire QA process for us.

What is the team composition?

We mostly worked through a project manager.

How did you come to work with Cyper Canada?

We met at a conference in Toronto. We had very tight deadlines and we wanted to have a local team to work alongside our remote teams. Cyper Canada could offer us the resources that we needed, so we chose them.

What is the status of this engagement?

The project started in August 2018, and it was completed in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our main objective was to have a product online by October and Cyper Canada helped us achieve that goal. They were very flexible and made a big difference in terms of avoiding delays.

How did Cyper Canada perform from a project management standpoint?

They worked independently, but they followed up with us regularly by email or phone.

What did you find most impressive about them?

They were very transparent, so we knew exactly what they were working on every day.

Are there any areas they could improve?

They spent slightly more time on the project than we had thought, but we were mostly focused on the timeline and the quality.

BACKGROUND

Please describe your company and your position there.

I’m a financial security adviser for IA Group Financier, but I was starting my own business engaged in life insurance and personal investments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyper Canada?

I did not have my own professional website, so I needed someone to create and promote it.

What were your goals for this project?

We set out to create a professional, stylish, modern, and consumer-friendly website.

SOLUTION

How did you select this vendor?

I’d known the manager of the company for a long time and trusted her completely. She is modern, creative, and professional. I didn’t have any doubts as to who I should work with.

Describe the project and the services they provided in detail.

The company created, tested, and launched my website.

What was the team composition?

I worked with a project manager, a web designer, a developer, and a QA resource.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They built my website in a short time, and it’s now live.

How was project management arranged and how effective was it?

The management was very effective and highly professional. They worked fast and efficiently using a modern software application.

What did you find most impressive about this company?

They delivered an original, modern, and efficient web-solution. They also responded rapidly.

Are there any areas for improvement?

I’d like to translate the website into other languages in the near future.

BACKGROUND

Please describe your company and your position there.

I'm an application developer at a company that builds virtual assistants. 

SOLUTION

How did you select this vendor?

I knew their CEO from graduate school. We had a conversation with their team and chose them since we were on the same page about requirements.

Describe the project in detail.

They set up network and cloud environments. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They are dedicated and highly responsive, so they get things done quickly and efficiently.

How effective was the workflow between your team and theirs?

Despite their remote location, it's easy to schedule a call with them and discuss any issues.

What did you find most impressive about this company?

I love their efficiency.