CyberOptik

BACKGROUND

Introduce your business and what you do there.

I’m the principal of a law firm. I started my legal practice about 30 years ago and started my law firm in June 2024.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberOptik?

I needed help to design and develop my website.

SOLUTION

What was the scope of their involvement?

CyberOptik has designed and developed my WordPress website from scratch. I've given the team direction regarding what I was looking for and how I wanted the site to be formatted, and CyberOptik has presented me with a prototype. We've gone back and forth on some tweaks. The website is purely informational and doesn’t take any information from users; it includes my contact information, and users can call me if someone wants to inquire about me representing them. CyberOptik suggested not to deposit any cookies on the site. CyberOptik also offers hosting and maintenance.  

What is the team composition?

I work with 3–4 teammates from CyberOptik, including Ron and Guillermo.

How did you come to work with CyberOptik?

I found them through a Google search. I went to their website, which gave me a lot of information about their company. Then, I had a call with Ron and felt comfortable after speaking with him.

How much have you invested with them?

We’ve spent around $2,500.

What is the status of this engagement?

We started working together in June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CyberOptik has been a great resource. They designed and set the site functionalities to exactly what I was looking for. We haven't experienced any bugs. The website is live, and I’m pleased with it. CyberOptik has been tremendous, and their customer service is exemplary. They’ve met my expectations, and I’m perfectly satisfied with them. CyberOptik is easy to work with and has understood what I was looking for immediately. CyberOptik is knowledgeable. 

How did CyberOptik perform from a project management standpoint?

CyberOptik's project management is good. The team responds promptly to my questions and communicates through phone calls, emails, Zoom, and Google Meet.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight Guillermo and Ron.

What did you find most impressive about them?

I’m impressed with CyberOptik's responsiveness and their ability to take care of my needs. They’re cost-effective and responsive, and they’re an excellent outfit.

Are there any areas they could improve?

I can't think of any improvements for CyberOptik.

Do you have any advice for potential customers?

Be responsive to CyberOptik because they'll be responsive to you. I could've improved my responsiveness to the team because there were things they couldn't move forward with until I answered their questions.

BACKGROUND

Please describe your company and position.

I am the Client Coordinator of Home Builder's and Remodeler's Association of Illinois

Describe what your company does in a single sentence.

Association Management 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOptik to accomplish?

• Create a website that was user friendly and visually attractive

SOLUTION

How did you find CyberOptik?

Online Search

Why did you select CyberOptik over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CyberOptik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted a website that was going to be easy to navigate and that was nice to look at. The goal was for non-members to be able to find a simple way to join HBRAI and for current members to be able to quickly find information that they wanted. The website was also created to be user friendly for employees to update quickly and frequently. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ease of use for our members and for us. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They have been speedy when we have questions. There may have been a few gaps that were not filled in when they were giving us a tutorial on how to update information but responses have been helpful and they have made adjustments that we have struggled to figure out on our own. 

What was your primary form of communication with CyberOptik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by CyberOptik's response times to questions and willingness to help with website adjustments very promptly. The website has been put together very nicely. 

Are there any areas for improvement or something CyberOptik could have done differently?

No 

BACKGROUND

Please describe your company and position.

I am the Cloud Architect of OnSite Partners

Describe what your company does in a single sentence.

We provide consulting services and on-site infrastructure to sites that need stability or additional power generation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOptik to accomplish?

• Built a new website for our new company
• Provided training so we could update and support the site ourselves

SOLUTION

How did you find CyberOptik?

Online Search

Why did you select CyberOptik over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from CyberOptik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cyberoptik designed a site that incorporated our new company name and logo.  We were spun off at at the end of September and Cyberoptik made sure we had a website to show the world.  Cyberoptik provided all the graphic design elements, while we worked with them on the copy.  They provided a site with the ability to support our blog, digital marketing campaigns, and email marketing campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website and forms needed to be available and tell our story.  We are a new company, so we had to craft our look and messaging to expain who we are and what we do.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Cyberoptik had a dedicated Project Manager who was very responsive.  He made it easy to give feedback and discuss our requirements.

What was your primary form of communication with CyberOptik?

Virtual Meeting

What did you find most impressive or unique about this company?

Cyberoptik turned around a fully functional corporate website in a short amount of time.  They also cost less than all the other firms who gave us bids.

Are there any areas for improvement or something CyberOptik could have done differently?

I'd like to have a beer with Ron and talk about what else he could do for our company in the long run.

BACKGROUND

Introduce your business and what you do there.

I’m the Director of the Adlerian Practice & Scholarship Center at Adler University, a bi-national university with campuses in Chicago and Vancouver, Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberOptik?

We had a bulky, dull WordPress website developed about 10 years ago. The website crashed in the summer of 2023, and we discovered it wasn’t backed up. As a result, we lost about 80% of the data and decided it was an opportunity to build a new site.

SOLUTION

What was the scope of their involvement?

CyberOptik has designed and built a new WordPress website for us and created how-to videos to train us to use the site. The team has developed a large, new architecture and migrated whatever we had left on the old site, including data, information, images, and a little bit of its structure. They also provide maintenance and hosting services, and from November 12th to December 12th, they're helping fix any bugs or glitches that occur. I'm not hands-on with the site; I only observe.

What is the team composition?

We've worked with 5–6 people from CyberOptik, including the owner. One person assigned to us is responsible for building most of the site.

How did you come to work with CyberOptik?

Around a year ago, we asked our IT department to scout for companies with the budget we had at the time. They came up with a couple of options, and we had meetings and interviewed a few companies. We ended up choosing CyberOptik because it was a match, felt right, and had references.

What is the status of this engagement?

We've been working together since April 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CyberOptik has delivered an aesthetically pleasing, high-quality site that functioned as intended and met our expectations; it looks much better than our previous one. The how-to videos are fabulous.

How did CyberOptik perform from a project management standpoint?

The team meets deadlines and stays on budget, and we communicate often through emails and virtual Zoom and Google Meet meetings. The team is responsive in making changes, willing to acknowledge shortcomings, and open.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Ron and Warren are great. They've spent hours training our team, students, and faculty members. They answer all our questions and demonstrate fabulously, and we feel cared for.

What did you find most impressive about them?

We are impressed with the training and demonstration part; it was done very well.

Are there any areas they could improve?

I can't think of anything they can improve on.

Do you have any advice for potential customers?

Ask clear questions.

BACKGROUND

Please describe your company and position.

I am the President of Rustic Road Farm, LLC & The Soup Company

Describe what your company does in a single sentence.

We are a farm producing organic vegetables, meats and run a value-added kitchen.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOptik to accomplish?

• Manage the websites
• Create a new website
• Update existing website

SOLUTION

How did you find CyberOptik?

Referral

Why did you select CyberOptik over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from CyberOptik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team has managed our website for 5+ years including email, woocommerce and updates. In 2023, the team developed a website for our new company. They managed everything from design, online sales channel and implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ultimately, it was a website we loved, produced sales and was easy to navigate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were much faster than we were about getting tasks completed on time. Despite our slow delivery they remained dedicated to our project and delivered a product we love. More importantly, our customers love it.

What was your primary form of communication with CyberOptik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're easy to work with and responsive to our needs.  We had a recent BOT attack in the email system and they were all over it. The help desk is super responsive and willing to help with any task.

Are there any areas for improvement or something CyberOptik could have done differently?

No. Great service and fair pricing.

BACKGROUND

Please describe your company and position.

I am the Principal of Agility Network Services, Inc.

Describe what your company does in a single sentence.

Agility Network Services, Inc. has been managing business IT since 1994, offering prompt responses and reliable service. Their Help Desk is staffed with local talent, ensuring support 24x7x365—a significant advantage for many SMB and Mid-Market firms. Specializing in Managed Services and Security, Agility focuses on IT consulting and infrastructure stability management for businesses. 

Their range of services includes Managed Services, Windows/Cloud/Azure/Macintosh/Apple support, cloud services, VMware, Cisco, HP products, warranty, hybrid networks, VPN services, malware, and antivirus solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOptik to accomplish?

• Website Design
• Website Hosting
• Website Management

SOLUTION

How did you find CyberOptik?

Referral

Why did you select CyberOptik over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from CyberOptik were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Take over an existing site, make edits where needed to make it manageable, manage website, keep website highly responsive, and search engine optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything has to be completed properly to obtain high-ranking speeds for reasonable keyphrases. This included every variable of each component in the stack that CyberOptik chooses and uses. Even with the proper foundations, it takes a level of skill and experience that few obtain. The speeds that CyberOptik has brought to our web presence has such impressive speeds and responsiveness, they are truly off the charts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CyberOptik' team spent more time managing our firm through the process than the other way around. The team was very responsive and had very good management of the project. Nothing fell through the cracks.

What was your primary form of communication with CyberOptik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The results.

Are there any areas for improvement or something CyberOptik could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Tallgrass Restoration, LLC.

Describe what your company does in a single sentence.

Native restoration and management of natural areas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOptik to accomplish?

• Design a modern website to replace our 15+ year old site.

SOLUTION

How did you find CyberOptik?

Online Search

Why did you select CyberOptik over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted with CyberOptik to have our older and outdated website updated to modern standards and add some features that we could use to interact with clients such as an interactive page and a page to post blogs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The site was built in stages with set goals and milestones. There was plenty of open communication and dialogue pertaining to revisions and recommendations. CyberOptik met all of their deadlines and we were able to get a functional website completed and launched within our expected time frame.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CyberOptik went through their process with us at the start of the project, and they were able to adhere to their schedule throughout the process. 

The only delays that occurred were on our end trying to review their drafts and provide them with the information they required to proceed. They were very understanding of our occasional slow response, and were very helpful when we had questions about how to handle certain options with design or content. In each case where we had questions, we were provided with answers in a very timely manner (same day, or following morning).

What was your primary form of communication with CyberOptik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There was a lot of communication throuhgout the process, and I always knew who to contact with questions. They had plenty of examples to show us for various design options, and had even helped us come up with a simple, more cost effective option for our interactive page.

Are there any areas for improvement or something CyberOptik could have done differently?

I was very impressed with CyberOptik right from the start. I wasn't sure what to expect through this process, but they were able to lay everything out at the start, and guide us through the process in a simple and logical manner. I don't have any recommendations for improvement at this time.

BACKGROUND

Please describe your company and position.

I am the President of a plastic manufacturing company

Describe what your company does in a single sentence.

Plastics Manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOptik to accomplish?

• Create an effective and visually appealing website

SOLUTION

How did you find CyberOptik?

Online Search

Why did you select CyberOptik over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from CyberOptik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cyber Optik worked with me to choose a template for the new website. They then used the text and basic structure I provided to create a draft. They implemented photos that they thought worked well. Throughout the 2-stage draft process, I provided photos that I wanted to replace some of the stock photos with. Once the draft was approved, they transferred the website to my URL. After the process, they gave me a 1 hour tutorial on how to modify the website if I want to in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The overall satisfaction of myself and any peers that I had review the website proved that we thought the Cyber Optik team did a great job.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Email responses were very prompt. The deliverables that they provided were punctual. Often times, I was the bottleneck.

What was your primary form of communication with CyberOptik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Organization and carefully thought out processes.

Are there any areas for improvement or something CyberOptik could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Communications & Development Coordinator of company

Describe what your company does in a single sentence.

We are a nonprofit organization that develops and manages affordable housing for families, seniors, and people living with a disability in the Chicagoland suburbs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOptik to accomplish?

• Create a new website for our organization.
• Design interactive forms for use on our website.
• Train staff on updating the website and providing ongoing support.

SOLUTION

How did you find CyberOptik?

Online Search

Why did you select CyberOptik over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• I liked the other sites I saw that they built.

Describe the scope of work in detail. Please include a summary of key deliverables.

CyberOptik developed a completely new website, built from the ground up, with a customized design to convey the value that we add to our offerings: 

• Development of information into sitemap (up to 34 pages. Current site is ~11). 
• Design workflow to allow us to setup donation campaigns 
• Design user experience and user interface 
• Develop working HTML/CSS website to best practice web standards 
• Develop responsive breakpoints for tablet and mobile experience 
• Development of interactive prototype to finalize functionality and any thirdparty integrations 
• Integrate website into WordPress content management system 
• Integrate Search Engine Optimization best practices to increase visibility in popular search engines such as Google and Bing 
• Test and debug beta version of the website before launch 
• Launch website 
• Integrate Google analytics software 
• 1-Hour training session after launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our new website is now a valuable tool in our communications toolbox. It is easy to update and maintain. When I ask for help or encounter an issue, they respond quickly and professionally.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive. In the middle of our project we hit some snags in my office. They were very patient and supportive. They kept the project going and completed on time.

What was your primary form of communication with CyberOptik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am not a savvy tech person so I appreciated their patience and calm guidance in navigating the website building process as well as the post-project maintenance support.

Are there any areas for improvement or something CyberOptik could have done differently?

They did an excellent job. The only thing I can think of is that I would have loved to have more feedback on my design ideas, or collaboration on what they thought would be good features in the overall design. They implemented things exactly as I requested, which was wonderful. But I would have loved to hear their ideas on whether my ideas were effective or if there was a better way to say or do things.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at an IT services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberOptik?

We needed a company that could update our existing website.

SOLUTION

What was the scope of their involvement?

We hired CyberOptik to do a complete overhaul of our WordPress site. They’ve incorporated some of our video and photo assets into the website. They’re also tasked with the site’s ongoing maintenance.

What is the team composition?

We’ve worked with four people from CyberOptik, including their president, a project manager, a web developer, and a copywriter.

How did you come to work with CyberOptik?

We found CyberOptik through a referral. We interviewed three other providers, and CyberOptik seemed to fit our needs best.

How much have you invested with them?

We’ve spent $15,000 so far. We pay an annual fee of $1,500 for the site’s maintenance.

What is the status of this engagement?

We started working together in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CyberOptik has done a great job of overhauling our website. The new website allows us to provide our customers with better information than before.

How did CyberOptik perform from a project management standpoint?

CyberOptik has performed well in terms of project management. They were very organized, and they kept the project moving as planned.

What did you find most impressive about them?

We’re impressed with their cost-effective pricing. They’re more competitively priced than the other web development companies we interviewed.

Do you have any advice for potential customers?

Make sure to ask for their insights.