Creativa Studios

BACKGROUND

Please describe your company and position.

I am the CEO of SHIGONG BOLIVIA SRL

Describe what your company does in a single sentence.

We help people and companies to solve their problems, using the technology and gamification for it

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creativa Studios to accomplish?

• Outsourcing Testing team for a SaaS software and videogames

SOLUTION

How did you find Creativa Studios?

Networking Event inEl Salvador

Why did you select Creativa Studios over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Creativa Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SCOPE OF WORK:

1. Testing work with a SaaS App for management of security companies.
2. Testing Reports for a SaaS platform testing cases.
3. Testing using digital tools (Browserstack)
4. Suggestions of improvement from the Apps/ platform/ Videogames
5. Testing cases for casual videogames (Android/ IOS)
6. Re-testing activities over some specific functions

KEY DELIVERABLES:

1. Testing Reports for a security app software platform
2. Testing Reports for videogames  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. They discovered an important issue (bug) in one of our casual games (important client product)
2. They could use many digital tools for testing 
3. They can finish all testing batteries for 2 videogames and one App system 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded to our needings always on time, respecting all the sprints with correct deliverables.

What was your primary form of communication with Creativa Studios?

In-Person Meeting

What did you find most impressive or unique about this company?

All the team members always gave more than expected. Their knowledge was awesome, and they applied it to the project.

Are there any areas for improvement or something Creativa Studios could have done differently?

There was no any area that we saw they can improve in this project.

BACKGROUND

Introduce your business and what you do there.

I’m a team leader at an HR solutions company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Creativa Consultores?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

We’ve had different projects with Creativa Consultores; they’re part of the product development team. Currently, they’re developing a tool for contract management from scratch. The platform allows us to generate contract templates and personalize them according to the user’s needs. It also allows sending contracts to clients and having them request changes or sign, among other things. 

They usually assign developers to the team, and we provide them with information about our users and requirements. Based on that, the team members analyze the project, and they can request additional technical details to start working. We usually work through that process for user stories and new functionalities or improvements on existing platforms. Creativa Consultores uses Python, Django, Angular, Java, and Mongo, among other technologies.

What was the team composition?

We’re currently working with three developers and three testers.

How did you come to work with Creativa Consultores?

Some of their developers had worked on other projects for our company, so we knew the quality of their work. When this project came up, we decided to continue with some of them.

What is the status of this engagement?

We started working on this project in February 2022, and it’s an ongoing collaboration. However, they’ve worked for the company longer.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We provide feedback regarding the performance of each developer assigned to the project. However, we don’t have any registry, so we can’t share any metrics. Nonetheless, we’ve had an excellent experience with most of the teammates they’ve assigned.

How did Creativa Consultores perform from a project management standpoint?

We started working with two developers and requested additional ones later on, and they were quick to find them. Overall, Creativa Consultores has performed exceptionally well, and they’ve adapted to our schedules.

We use Jira as a project management tool and Microsoft Teams to communicate.

What did you find most impressive about them?

We’re in similar time zones and have the same language and cultural understanding, so it’s easy to work with them. We work with other service providers in India, and adjusting to the different time zones is complicated.

Additionally, their developers are highly skilled, and they have a great attitude.

Are there any areas they could improve?

We’ve only had issues with two developers. They were recent hires that ended up leaving. However, that was beyond their control. Maybe they could try to implement more filters to reduce rotation, but that’s hard to manage.

Do you have any advice for potential customers?

Stay in constant communication with their leaders so you can provide a good follow-up to the resources’ performance.

BACKGROUND

Introduce your business and what you do there.

I’m an HR coordinator at a maritime transport company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creativa Consultores?

It was challenging for us to maintain our databases manually. We needed a company that could build a solution that would allow us to manage all of our HR information on a single platform.

SOLUTION

What was the scope of their involvement?

We started the engagement by providing Creativa Consultores with our database. They then start working on the software platform from scratch using JavaScript, HTML, and SQL. The platform is based on our server. Creativa Consultores is currently in charge of maintaining the platform and handling all of its updates.

What is the team composition?

We’ve worked with a project manager, developers, and an administrator from Creativa Consultores.

How did you come to work with Creativa Consultores?

We found Creativa Consultores through online research. They had very good reviews, so we decided to reach out to them regarding this project.

How much have you invested with them?

We’ve spent around $25,000 so far.

What is the status of this engagement?

We started working together in July 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has driven efficiencies in our business by automating our database management processes.

How did Creativa Consultores perform from a project management standpoint?

Creativa Consultores has performed well in terms of project management. They’re always attentive and in constant communication with us. We primarily communicate through in-person meetings.

What did you find most impressive about them?

We had very particular requirements, and Creativa Consultores took the challenge and translated our requirements and needs into a high-quality, well-performing solution. They are very experienced in their field, and we appreciate how they pay attention to our input and feedback.

Are there any areas they could improve?

They could have done a bit better on the color and image selections on the platform, but that’s about it.

Do you have any advice for potential customers?

Make sure to take advantage of all of the skills and services they offer.

BACKGROUND

Introduce your business and what you do there

I'm a project manager at an international NGO.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Creativa Consultores?

We needed their team's custom software development expertise.

SOLUTION

What was the scope of their involvement?

We developed a training program for government institutions and thought of automating it to extend its reach. Creativa Consultores took our ideas and the core of the training program and implemented software solutions through Moodle 3.8 to successfully launch it online. They worked with our program officers to integrate our modules into the platforms of seven government institutions.

What was the team composition?

We worked with three resources from their team.

How did you come to work with Creativa Consultores?

We conducted a vetting process among registered providers with similar product development experience and had previous engagements with public institutions. Creativa Consultores met all our qualifications and was strongly recommended to us, so we selected their team.

How much have you invested in them?

We spent around $20,000–$30,000.

What is the status of this engagement?

Our project ran from January–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Creativa Consultores was an adaptable team that merged both needs of our clients and public institutions into the product they created. They managed to overcome the industry-specific challenges, including slow validation processes that almost affected our timelines. In most cases, development agencies don't get to work with our final clients, but Creativa Consultores not only accomplished the project but did so with evident expertise as well.

How did Creativa Consultores perform from a project management standpoint?

They were a communicative and prompt team that met all our deadlines despite all the delays and hindrances they encountered.

What did you find most impressive about them?

We valued their communication skills the most because this allowed us to confront any setback that came up over the course of our partnership. They went out of their way and provided us with services that were out of their technical scope — we were pleased to have worked with a team that managed everything wonderfully for us.

Are there any areas they could improve?

They delivered everything we needed, and there was no area that they could've done better.

BACKGROUND

Introduce your business and what you do there

I’m a project manager at an IT consulting services firm.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Creativa Consultores?

We were looking to outsource a software development team.

SOLUTION

What was the scope of their involvement?

Creativa Consultores provides us with specialized IT resources who work with us on software development. Most of the time, we use Microsoft technologies, including .NET, C#, and ASP.NET, which we’ve used to create ASPX pages. Additionally, we’ve also used Java in a couple of projects. The team has worked with us on various projects throughout the years.

What was the team composition?

We’ve worked with about 10–12 from their team. The number of teammates who work with us varies depending on the project.

How did you come to work with Creativa Consultores?

We went to a local expo organized for local IT companies to network with firms outside the country. There, we met their CEO and established a good relationship with Creative Consultores. 

How much have you invested in them?

We spend around $20,000–$25,000 per year. 

What is the status of this engagement?

We started working in January 2012, and it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been an excellent collaboration — we’ve never had any issues working together. Whenever we encounter a requirement that we can’t meet, they manage to find someone to do it. 

How did Creativa Consultores perform from a project management standpoint? 

We manage the project ourselves, but they’ve also supported us throughout, which is excellent. Alongside the Creativa Consultores team, we’ve managed to meet all deadlines and fulfill all our goals. Additionally, we’ve learned how to improve our organization skills from their processes. We use a tool for project management and other tools for Scrum management.

What did you find most impressive about them?

Although we manage the project ourselves, their support on that aspect has been great. Additionally, the team is highly dedicated and has precise attention to detail. Overall, we’ve grown to trust Creativa Consultores.

Are there any areas they could improve?

No, the team’s been able to solve any issues we’ve had.

BACKGROUND

Introduce your business and what you do there

I am in charge of software quality assurance at a financial services company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Creativa Consultores?

We have a team of 12 people in the quality assurance area that takes care of the requirements analysis, impact analysis, test cases, and test execution. Four of the members of this team are provided by Creativa Consultores.

SOLUTION

What was the scope of their involvement?

We use ISTQB, among other technologies, and manual processes. We test web and app technologies.

What is the team composition?

We’re using four of their people.

How did you come to work with Creativa Consultores?

I believe we were referred to them. They had been working with my company since before I was in this position. At the moment we collaborate, with other companies besides them but we have noticed that the resources they provided stand out for having higher skill levels, experience, and greater commitment than other companies’ resources.

How much have you invested in them?

We spend between $25,000-$50,000 per year.

What is the status of this engagement?

We’ve been working with them since 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results have been good. We managed to integrate a team with a great readiness, specialized skills, and willingness to adapt to our business’ needs and technical requirements. We have two main metrics to measure the success of our projects: delivery times and quality. Creativa's team has had a great success rate in terms of quality and has always been good at meeting our deadlines and scheduling needs.

How did Creativa Consultores perform from a project management standpoint?

They met all deadlines.

What did you find most impressive about them?

One of the reasons why their personnel always stands out in terms of skills is because at Creativa they have constant training in topics related to testing. This provides a great advantage as we don’t have to worry about showing them any specifics. They are very well versed; we just have to introduce them to our business needs and they are ready to go.

Are there any areas they could improve?

I couldn’t say anything.

BACKGROUND

Introduce your business and what you do there.

I’m the engineering director of a company focused on industrial automation, which involves programming machinery and processes that use industrial automation products like controllers, screens, computers, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creativa Consultores?

We work mainly with industrial software and aren’t as engaged with the IT world. They’re responsible for transferring information from our software products into administrative, financial, and maintenance software. They create and implement that software on sites and web apps.

SOLUTION

What was the scope of their involvement?

We’ve collaborated on about three projects with them. They specialize in creating software for the IT world and have helped us in our journey of providing those services to our customers. They’ve developed tools in C# and also use web publishing apps specific to Java and encryption software. That’s ensured that connections between our web portal and local database are secure. They use several other technologies each day. 

What is the team composition?

We collaborate with three members of their team: a salesperson, a senior programmer, and a junior programmer.  

How did you come to work with Creativa Consultores?

I attended a meeting that promoted contracting IT services offshore. We met their company there and found that they were strong in handling technical databases and transactions with other software. After seeing their profile, we had a conversation about our needs and requirements. From there, we invited them to our project.

How much have you invested with them?

We spend between $5,000–$10,000 on each project with them. At this point, we’ve spent a total of $15,000–$30,000 on their services. 

What is the status of this engagement?

We’ve worked with them on several ad hoc projects on an ongoing basis since June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our company isn’t the end client for their work because we deliver these projects to our customers. We receive our customers’ feedback on the quality of their work. End customers consistently say that the products perfectly align with their needs and proposed requirements.  

How did Creativa Consultores perform from a project management standpoint?

They’ve been very professional and straightforward at all times. They created a detailed calendar at the beginning of each project, providing us with information on their tasks and activities. Each of the milestones and deliverables lived in that dashboard, and we were able to track progress there. They’ve never missed a deadline using this method of project management. 

What did you find most impressive about them?

They’re able to understand our needs without trouble, even though our team lacks a technical IT background. They explain their processes to our team logically, allowing us to approve their work without delving into technical complexities. Our account manager also regularly keeps in touch with us to ensure that we’re continually satisfied with their work. That allows us to give direct feedback.

Are there any areas they could improve?

We’re satisfied with them at the moment. 

Do you have any advice for potential customers?

In your initial meeting with them, ask about their experience and examine their portfolio. They’re currently expanding their offerings further into the US and Europe, competing successfully in a crowded market.

BACKGROUND

Please describe your company and your position there.

I am the head of systems development at SAC Credicomer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creativa Consultores, and what were your goals?

We hired the Creativa team to support us in the development of a system for credit and debit cards in order to be able to offer our customers more and better services.

SOLUTION

How did you select Creativa Consultores and what were the deciding factors?

3 companies participated and the decisive factor was technical knowledge of equipment and cost.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team supports us with software development by creating interfaces with the other banking systems achieving an integration to make it work the card system being implemented.

How many people from the vendor's team worked with you, and what were their positions?

We are supported by 2 full stack developers and a quality assurance.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The work team strives to achieve the objectives of each week making functional deliverables.

Describe their project management style, including communication tools and timelines.

We had daily meetings with the project manager who ask for impediments or delays to find a solution together. We use Microsoft teams to do the meetings.

What did you find most impressive or unique about this company?

The commitment and dedication of the team have been integrated into the company in an impressive way.

Are there any areas for improvement or something they could have done differently?

There are always opportunities for improvement and they take incidents as challenges so as not to commit them again.

BACKGROUND

Introduce your business and what you do there.

I am the founder of a novel publishing company that takes the form of an iOS app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creativa Consultores?

As I was launching my business, I was flabbergasted at the fact that publishers take 80% of a novel’s proceeds and the author only gets 20%. I decided to make an app to act as a publisher, and I needed a third party to help build the app. The app is made for iOS and uses Firebase and SQL.

Users make an account, upload their writing, and manage their content from a portal. We break their writing up and sends it to Firebase in 625-word increments. We give this to the user, who pays between 6¢–10¢ per increment.

SOLUTION

What was the scope of their involvement?

I initially hired a vendor who failed to deliver and created a poorly-designed product. I hired César (CIO, Creativa Consultores) to fix the app. César redeveloped the app, working with a UI specialist who I hired to help him redesign the app. The work that César did was 75% redesign and 25% from scratch. 

He joined the team late in the game, but he still managed to complete the app by our published launch deadline. They continue to provide us support.

What is the team composition?

César led a team with several people.

How did you come to work with Creativa Consultores?

I found my first developer on Clutch. After they failed to meet expectations, I asked for recommendations from friends and went to Creative Consultores to fix the app.

How much have you invested with them?

Our investment has been about $15,000 to date.

What is the status of this engagement?

In July 2019 they began to help us, and the app was launched in September 2019. The app was entirely finished in November 2019. César still helps us with maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their hard work is the only reason we successfully made our public launch date. They didn’t make any problems as they worked tirelessly to meet our deadline.

The app has rarely crashed since launching and works overall. We haven’t had any complaints, although the app hasn’t yet been widely adopted.

How did Creativa Consultores perform from a project management standpoint?

I would give them 100% for communication and meeting deadlines. They worked tirelessly and are incredibly responsive. To communicate, we used Zoom and Zeplin. We had two weekly standing meetings, and I also talked with them over email and WhatsApp.

What did you find most impressive about them?

They worked their tails off. They were a true partner who was in it to win it with us.

Are there any areas they could improve?

No, I’m clearly very pleased.

Do you have any advice for potential customers?

Give them clear information—but they’re excellent at communication, so don’t worry.

BACKGROUND

Introduce your business and what you do there.

While I’m currently at another company, I’m the former president of SafeCode, Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creativa Consultores?

Under a relatively tight deadline, we were looking to improve our iOS/Android applications for the unique automotive products we were developing.

SOLUTION

What was the scope of their involvement?

They upgraded the interface of the mobile apps. We needed to update its look and feel, since it looked dated. They also worked to solve connection problems that the devices were experiencing; they utilize a rather complex monitoring system that communicates via Bluetooth. They even improved the app’s workflow.

We provided them with light documentation that loosely covered our artistic visions, requirements, and the problems we were having. After we gave them our source code, they were able to give us a strict quote of work. Then, they launched into prototyping the product.

What is the team composition?

My main point of contact was Gerardo (Chief Innovation Officer, Creativa Consultores) who managed a tea, of 2–3 developers. It was very convenient to have a single contact.

How did you come to work with Creativa Consultores?

I had worked with them previously, at another company.

How much have you invested with them?

The cost was extremely reasonable—we spent somewhere around $10,000.

What is the status of this engagement?

This particular project lasted from January 2019 and wrapped up in July of the same year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The new user interface is very attractive, and the functionality of the application has been drastically improved. They’ve proven to be an extremely cost-effective option that’s able to complete projects at an impressive rate.

How did Creativa Consultores perform from a project management standpoint?

They’ve been excellent. They’re very efficient, and we appreciate that they’re in the same time zone. We communicated with them through email and Skype.

What did you find most impressive about them?

They’re extremely principled. While some companies are more concerned with maximizing billable hours, Creativa was more concerned with fostering a long-term relationship. They went above and beyond in delivering work that they weren’t strictly contracted to do. I really appreciated that they’re willing to sacrifice some short-term profit to create a long-term relationship.

Are there any areas they could improve?

While we weren’t limited by this, we foresee that having a larger team capacity could be beneficial in the long run. This isn’t a criticism since their size was perfect for our particular project.

Do you have any advice for potential customers?

They’re extremely transparent and diligent. Treat them like real partners, and you’ll get the most out of your relationship.