ColutionX

BACKGROUND

Please describe your company and your position there.

I am a founder of limo service pick and drop company Airport limo Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppInnovative, and what were your goals?

We wanted to create a website for our business where we can generate more leads for our limo business. We heard from a friend about the company as the was happy with their work.

SOLUTION

How did you select AppInnovative and what were the deciding factors?

It was referred to us from my good friend who also got a website design & developed from AppInnovative.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website that allow us to change rates form backend. Clean design for users to explore and book their services with us. Main thing that was important for us was dynamic pricing as it keeps changing from season to season.

How many people from the vendor's team worked with you, and what were their positions?

2 people were in touch. Project Manager and Business Development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have already seen an increase in conversions. It was long due, but after we got this developed we are very happy with the ongoing results.

Describe their project management style, including communication tools and timelines.

It was a smooth process overall. We were able to communicate directly over the call on whatsapp for any kind of requirement. We don't remember facing any issues with communication.

What did you find most impressive or unique about this company?

Timely delivery and cost efficient. I don't belong to tech field so they made it easier for me to understand A to Z everything in a lay mans language.

Are there any areas for improvement or something they could have done differently?

Not really. Over all very happy.

BACKGROUND

Please describe your company and your position there.

I am a General Manager at Alittihad Travel Bureau Abu Dhabi - UAE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppInnovative?

We wanted to automated all our backend services to reduce the dependency on employees and make more things automated for our corporate clients.

What were your goals for this project?

To reduce number of staff involved in a process. To bring our back office services available 24x7 through technology. To save cost in long run.

SOLUTION

How did you select this vendor?

Through personal references.

Describe the project and the services they provided in detail.

AppInnovative developed the back office solution that helped us automated the entire process from our corporate client raising a request to issue a ticket to its fulfilling in our office and raising an invoice to after sales service. We developed the entire system in collaboration with AppInnovative and now our 12 people workload is done by 4 persons.

What was the team composition?

We dealt with the CTO and the Project Manager. I believed 3 dedicated web developers worked on our project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It saved us loads of money. We automated the entire process that brought our department cost fo 12 people to 3.

How was project management arranged and how effective was it?

Project manager share all the development phases and milestone on weekly basis. We were not very involved on day to day as we took updates on fortnightly meetings. Over all the project meet our deadlines.

What did you find most impressive about this company?

Clear communication and Cost effective. We took quotes from 5 companies and they all quoted outrageously where as AppInnovative was very competitive.

Are there any areas for improvement?

May be over all cost can be little less that what we spent, but over all we do not have any complains.

BACKGROUND

Please describe your company and your position there.

I am a General Manager at a local travel agency in Abu Dhabi, AL KETBI TRAVELS. We take care of travel plans of private and governmental organizations in UAE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppInnovative?

We wanted to explore the are of online meta search therefore, we hired AppInnovative to develop a meta search website with the help of skyscanner API integration.

What were your goals for this project?

To provide general users for online fare comparison and ultimately use the website to generate more leads for our travel agency by selling those users the airline ticket and hotel bookings, etc.

SOLUTION

How did you select this vendor?

We floated the query to 6 vendors in Abu Dhabi and Dubai, out of which we shortlisted 3 with competitive prices and good experience in the selected field. We prioritized our shortlisting on the basis of company's experience in travel field.

Describe the project and the services they provided in detail.

They designed and develop the entire website from scratch. They integrated the skyscanner API to fetch out the real-time details for airline travel, hotel bookings and car rentals. They curated the design for each page and it was flexible to be viewed on different devices. Over all we liked the work submitted to us.

What was the team composition?

We closed the project with the CTO and the project manager was assigned to us. We had all the work related discussion with the project manager who communicated with us on all the stages from design to finish.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We had a good start initially. Later we discovered that the tool ha more internal advantages for our corporate clients than as a general user.

How was project management arranged and how effective was it?

It was good. We had regular discussion via email and some time calls, and we were informed at all the stages. All the delivery was followed with a call of what was done and what not.

What did you find most impressive about this company?

They had smooth communication, an eye for detail, and a good skill set.

Are there any areas for improvement?

There is always room for improvement, but over all my experience was very good. No complains.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a black car service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppInnovative?

I needed someone to develop my website.

SOLUTION

What was the scope of their involvement?

AppInnovative developed my website according to how I wanted it. They added a few of their own ideas that were helpful as well. There were some calculators in terms of distance and time that they structured out. 

What is the team composition?

I dealt with one main person. As the project went on, there was another person that reached out to make sure I was getting what I needed.

How did you come to work with AppInnovative?

They were recommended by a friend. I spoke to a few companies but I liked the way AppInnovative structured the project. The way they explained it was pretty straightforward, so I decided to go with them.

How much have you invested with them?

I spent $4,700 CAD (approximately $3,500 USD).

What is the status of this engagement?

The project took place between November 2019-March 2020. It took longer because I got tied up traveling for a couple of months and it was left hanging. I wasn’t in a rush.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They do good work. The ideas they came up with were very intuitive and user friendly. My business is silent at the moment due to COVID-19, but the product AppInnovative delivered is amazing. I told them what I needed and they executed it accordingly.

How did AppInnovative perform from a project management standpoint?

Communication was excellent. If something came to my mind off-hours, I’d send them a quick message. They’d reply back as fast as they could. We used phone, video calls, and met twice in-person.

What did you find most impressive about them?

I felt very comfortable with them. We did everything step-by-step and I monitored everything.

Are there any areas they could improve?

I have no complaints.

Do you have any advice for potential customers?

Partner with them, hands down. I definitely recommend them. Describe what you want in detail and AppInnovative will do it.

BACKGROUND

Introduce your business and what you do there.

I’m a risk and innovation specialist at Habib Canadian Bank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppInnovative?

We wanted to redesign our website.

SOLUTION

What was the scope of their involvement?

AppInnovative built us a website from scratch to comply with GDPR requirements and streamlining our online application process. 

We told them what we want, which was to have transparency and clear precise information to be presented to our customers. We requested that they provide a few designs, and they came up with designs with our requirements and industry in mind. We selected the ones we preferred, and then they started the build.

Our current website is on WordPress. Part of the reason we wanted to change our website was that WordPress isn’t necessarily best from a security perspective. We also wanted a database. AppInnovative built the new site in PHP and Java. We then connected with their IT team to go over security aspects.

How did you come to work with AppInnovative?

They connected with us through LinkedIn and knew about our bank because they had done work for one of our customers.

How much have you invested with them?

We spent about $10,000–$25,000 CAD (approximately $7,300–$18,000 USD).

What is the status of this engagement?

The initial discussion took place in Q2 last year, and we finished the project after a soft launch by February this year. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AppInnovative completed their job, but we haven’t launched yet because we have to do our own initiatives, and due to COVID-19, we’ve postponed it. We have a thorough screening and testing process, and they were quite patient with us. We had them redo some items multiple times, and they were helpful in that situation.

How did AppInnovative perform from a project management standpoint?

We followed through using Slack communication. We had a strict timeline and were fluid on the design spectrum. We set time for design and review, and after that, we had quite a few other applications. One is a simple form that connects through and is an integrated solution that converts XML data. We had lots of emphasis on security solutions we wanted and a lot of testing. All in all, it took about 6–8 months.

What did you find most impressive about them?

They had the integrity, depth of knowledge, and patience that’s required from a certain perspective. 

Are there any areas they could improve?

Our journey has been quite fruitful. I can’t think of anything they need to improve from their perspective. They taught us things that we previously weren’t aware of.

Any advice for potential customers?

Depending on your level of understanding, they’re quite accommodating. They have an open, transparent approach.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of Ghaseeel, a marketplace for all laundry systems in the UAE.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppInnovative?

I decided to complete my application with them.

SOLUTION

What was the scope of their involvement?

AppInnovative built the app for iOS and Android from scratch. It was done natively. Within the app, there is a map that shows all of the laundries in an area. There’s a notification system, a payment gateway, and an area for discount codes. It also saves past locations. There is a backend area that only the laundries can access.

What is the team composition?

I worked directly with a representative.

How did you come to work with AppInnovative?

I had a friend who had worked with them. During the time I was looking for developers, I spoke to my close friends, and they guided me to AppInnovative. They showed me a quality response and knowledge of the job.

How much have you invested with them?

We spent between $10,000–$15,000.

What is the status of this engagement?

I believe we started working with them in November 2017. The app launched in the market in mid-2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was a successful project. The app is fully operational, but their team is currently working on an update. I’ve started making revenue from it, and the app has 100+ users, which I consider a success.

How did AppInnovative perform from a project management standpoint?

There were face-to-face meetings. We communicated through emails, sent documents, and occasionally had video calls.

What did you find most impressive about them?

They promise delivery on a certain date, and their team keeps their promise.

Are there any areas they could improve?

The user interface design.

Do you have any advice for potential customers?

A lot of my friends are contacting them. I recommend working with AppInnovative.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Persist App, a productivity app for time management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppInnovative?

I needed someone to develop my iOS app.

SOLUTION

What was the scope of their involvement?

AppInnovative designed the screens and coded our iOS app. The only thing we provided them with was our logo design. They had an initial design based on the scope and we had several discussions to make some changes and iterations. We’re still fine-tuning features and are in the testing phase with the app. If the app has demand, we’ll continue making the Android version. 

What is the team composition?

I’ve dealt with eight people, including their designers and programmers. We also occasionally speak with their manager. 

How did you come to work with AppInnovative?

My colleague had already worked with them on an application and I liked how it looked, so I decided to hire them. 

How much have you invested with them?

We’ve spent between $6,000–$7,000.

What is the status of this engagement?

We started working together in March 2018 and the engagement is ongoing, since we’re fixing issues and testing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is now live in the Apple Store for free. I’m pretty much satisfied, we’re still getting bugs but that is normal at the start of any app. We’re receiving feedback from users to change colors and button sizes, which are things we hadn’t even considered. Although it’s not fully what I was expecting, it’s enough for us to move onto the next version which will be even more stable. 

How did AppInnovative perform from a project management standpoint?

We use Trello for the whole team to be available for any questions and feedback. It worked well at the start, but as we’ve added more changes to the scope, the flow of changes and requirements were messed up.

The number of documents became confusing and time was stretched, so we struggled a bit because I’m very particular about time management. The changes in scope made it so the process wasn’t as I imagined it’d be to work with people far away. 

What did you find most impressive about them?

They’re flexible, even when I give them a hard time about who caused a mistake. They’re understanding when they have to be on standby to wait for me. They never show any annoyance and accept any changes I need. I’m thankful for them because I wouldn’t have the app with my budget and timeframe without them. 

Are there any areas they could improve?

There have been some issues when it comes to internal communication, as I have to repeatedly give information and submissions. There have been clarity issues, so if they don’t understand something, it’d be better if they let me know. 

Do you have any advice for potential customers?

Stick to your plan from day one. Changes are a big deal with this company and it creates hassles for everyone. Be very detailed in every piece that you want and don’t expect someone else to do it for you. You’re the client and you need to own everything — I didn’t stick to the scope and didn’t share enough details. 

BACKGROUND

Please describe your company and your position there.

I am a pharma consultant for Slush Pharma and mediate between the tech provider and the client.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppInnovative, and what were your goals?

Wordpress website to sell pharma products

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to them through Google and then went on couple of more meetings before we awarded the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Wordpress website Product listing Ecommerce

How many people from the vendor's team worked with you, and what were their positions?

2 people Project coordinator and designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Too early to say, though very happy with the tasks accomplished

Describe their project management style, including communication tools and timeliness.

Weekly meetings and occasional in person briefing helped to achieve the desired results

What did you find most impressive or unique about this company?

Their timely delivery and quality of work were impressive

Are there any areas for improvement or something they could have done differently?

There is always room for improvement

BACKGROUND

Please describe your company and your position there.

I am a founder at Shopintino.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppInnovative, and what were your goals?

Our plan was to start a dropshipping site with our customized integrations, and AppInnovative did a good job.

SOLUTION

How did you select AppInnovative and what were the deciding factors?

We took it from clutch ratings. Ideal company has to be physically accessible and cost effective at the same time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted to use shopify with customized integrations.

How many people from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is too early to comment on our business yet, but stakeholders are happy with the overall progress.

Describe their project management style, including communication tools and timelines.

Everything was very smooth.

What did you find most impressive or unique about this company?

Timely delivery Smooth communication

Are there any areas for improvement or something they could have done differently?

Nothing I can think about.

BACKGROUND

Please describe your company and your position there.

I am the owner of Alliston Physiotherapy and Sports Rehabilitation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppInnovative?

We use AppInnovativeto design our website. They manage and construct the overall look and feel of our website.

What were your goals for this project?

Our main goal for our website was to create a clear and easy to navigate website that includes all the necessary information about our clinics services.

SOLUTION

How did you select this vendor?

We found AppInnovative through Google and through business connections

Describe the project in detail.

It’s an ongoing project where we supply goals for our website and the team makes the following changes

What was the team composition?

We have one main correspondence which is more than enough for our business

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Effective communication with our clients through the website, helps convey important dates and relevant information and updates regarding the current pandemic, information source for client use and referral and feedback

How effective was the workflow between your team and theirs?

Extremely effective, fast response and great workflow and communication with the team

What did you find most impressive about this company?

We love the fast response and live communication that is open for critique on both ends

Are there any areas for improvement?

Nope