AppInnovative

What evidence can you share that demonstrates the impact of the engagement?

AppInnovative completed their job, but we haven’t launched yet because we have to do our own initiatives, and due to COVID-19, we’ve postponed it. We have a thorough screening and testing process, and they were quite patient with us. We had them redo some items multiple times, and they were helpful in that situation.

How did AppInnovative perform from a project management standpoint?

We followed through using Slack communication. We had a strict timeline and were fluid on the design spectrum. We set time for design and review, and after that, we had quite a few other applications. One is a simple form that connects through and is an integrated solution that converts XML data. We had lots of emphasis on security solutions we wanted and a lot of testing. All in all, it took about 6–8 months.

What did you find most impressive about them?

They had the integrity, depth of knowledge, and patience that’s required from a certain perspective. 

Are there any areas they could improve?

Our journey has been quite fruitful. I can’t think of anything they need to improve from their perspective. They taught us things that we previously weren’t aware of.

Any advice for potential customers?

Depending on your level of understanding, they’re quite accommodating. They have an open, transparent approach.

What evidence can you share that demonstrates the impact of the engagement?

The app is now live in the Apple Store for free. I’m pretty much satisfied, we’re still getting bugs but that is normal at the start of any app. We’re receiving feedback from users to change colors and button sizes, which are things we hadn’t even considered. Although it’s not fully what I was expecting, it’s enough for us to move onto the next version which will be even more stable. 

How did AppInnovative perform from a project management standpoint?

We use Trello for the whole team to be available for any questions and feedback. It worked well at the start, but as we’ve added more changes to the scope, the flow of changes and requirements were messed up.

The number of documents became confusing and time was stretched, so we struggled a bit because I’m very particular about time management. The changes in scope made it so the process wasn’t as I imagined it’d be to work with people far away. 

What did you find most impressive about them?

They’re flexible, even when I give them a hard time about who caused a mistake. They’re understanding when they have to be on standby to wait for me. They never show any annoyance and accept any changes I need. I’m thankful for them because I wouldn’t have the app with my budget and timeframe without them. 

Are there any areas they could improve?

There have been some issues when it comes to internal communication, as I have to repeatedly give information and submissions. There have been clarity issues, so if they don’t understand something, it’d be better if they let me know. 

Do you have any advice for potential customers?

Stick to your plan from day one. Changes are a big deal with this company and it creates hassles for everyone. Be very detailed in every piece that you want and don’t expect someone else to do it for you. You’re the client and you need to own everything — I didn’t stick to the scope and didn’t share enough details.