What evidence can you share that demonstrates the impact of the engagement?
The app is now live in the Apple Store for free. I’m pretty much satisfied, we’re still getting bugs but that is normal at the start of any app. We’re receiving feedback from users to change colors and button sizes, which are things we hadn’t even considered. Although it’s not fully what I was expecting, it’s enough for us to move onto the next version which will be even more stable.
How did AppInnovative perform from a project management standpoint?
We use Trello for the whole team to be available for any questions and feedback. It worked well at the start, but as we’ve added more changes to the scope, the flow of changes and requirements were messed up.
The number of documents became confusing and time was stretched, so we struggled a bit because I’m very particular about time management. The changes in scope made it so the process wasn’t as I imagined it’d be to work with people far away.
What did you find most impressive about them?
They’re flexible, even when I give them a hard time about who caused a mistake. They’re understanding when they have to be on standby to wait for me. They never show any annoyance and accept any changes I need. I’m thankful for them because I wouldn’t have the app with my budget and timeframe without them.
Are there any areas they could improve?
There have been some issues when it comes to internal communication, as I have to repeatedly give information and submissions. There have been clarity issues, so if they don’t understand something, it’d be better if they let me know.
Do you have any advice for potential customers?
Stick to your plan from day one. Changes are a big deal with this company and it creates hassles for everyone. Be very detailed in every piece that you want and don’t expect someone else to do it for you. You’re the client and you need to own everything — I didn’t stick to the scope and didn’t share enough details.