Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The app has been launched on Google Play and the Apple App Store. Its ratings have been phenomenal, around 4 stars the last time I checked. This is out of the ordinary for a first release, and I am about to write specifications for a second version.
How did Coding Brains perform from a project management standpoint?
I care about being on budget and on time, and developing a quality product. Coding Brains has done this so far. I’m extremely pleased with how things are going now, from the pricing to the turnaround time. I have become a cheerleader for them, even though I wasn’t one a few months ago. The initial transition from my former developer to Coding Brains was not a smooth one. I was not pleased with the quality of service provided by the person they assigned as project manager or with the turnaround time.
I expressed that displeasure and started moving more daily tasks to another vendor. I received a call from Mac, asking about the resource shift from Coding Brains to another organization. I told him the reason and got another call from Adam Thompson, their CEO. He also reassured me that I would not have this problem again.
Coding Brains assigned a young lady for daily tasks. She did a phenomenal job and turned the situation around for me. That’s the reason I gave Coding Brains another shot. After that, I don’t know what transpired internally in the organization, but Amal went from being the worst project manager I’d ever dealt with to the best one. He is extremely responsive, and the quality of the product has been tremendously improved since that first misstep.
I requested that we use 2 programs: Smartsheet and Basecamp. I don’t know if Coding Brains prefers using something else, but this is what I use internally. They were familiar with Basecamp, but I don’t know about Smartsheet. We started using Basecamp for tracking daily tasks, projects, and deliverables.
What did you find most impressive about Coding Brains?
My initial concern with outsourcing to an Indian firm was the communication process. I dealt with Mac, Amal, and Adam as the primary contacts, and their English has been very good. Most of my communications are done through Skype, where I assign tasks, monitor them, and communicate with the managers. I have had 1–2 occasions to speak to the developer as well. While his English is not as good, it’s still good enough not to lead to any miscues.
Are there any areas Coding Brains could improve?
The process was painful in the very beginning, but Coding Brains turned it around.