Client Success-Centered Business & Web Development
Speak with an Expert: 1-507-665-7105
CKI is a business growth, retention, and digital infrastructure firm that helps organizations build, optimize, and scale revenue-generating systems through web development, marketing & customer acquisition, customer retention, and operational performance.
We work with B2B and B2C SaaS companies, technology firms, startups, and growth-stage organizations that require high-performance websites, scalable digital ecosystems, advanced customer lifecycle systems, and long-term revenue optimization.
Our services include custom web development, SaaS product infrastructure, UI/UX optimization, conversion-focused landing pages, funnel architecture, customer acquisition systems, lifecycle marketing, retention systems, onboarding optimization, and operational automation.
We help organizations improve how customers discover, experience, adopt, and continue using their products and services. Beyond development and marketing execution, CKI specializes in helping SaaS companies reduce churn, increase customer lifetime value (LTV), improve onboarding and activation, and build scalable customer success infrastructure.
We design systems that align acquisition, onboarding, support, customer success, analytics, and expansion into a unified growth engine that improves both operational efficiency and enterprise value.
Our work often includes:
Custom website and SaaS platform development Funnel and conversion optimization UI/UX consulting and implementation Validation and go-to-market testing Customer retention and churn reduction systems Customer success and onboarding optimization CRM, dashboard, and workflow integrations Knowledgebase and support infrastructure Marketing systems and lifecycle automation KPI tracking and operational reporting
CKI combines technical execution with strategic business growth consulting, allowing clients to improve both top-line acquisition and long-term revenue retention.
"We were impressed with their kindness and patience."
Jun 20, 2023
Registered Psychotherapist (Qualifying), Thoughtful Therapist Inc.
Myriam Georges-Estigène
Verified
Other industries
Ottawa, Ontario
1-10 Employees
Online Review
Verified
CKI - Christopher Karam Inc. was hired by a mental health platform for website design and development services. The team was responsible for front- and backend server configuration and implementation.
CKI - Christopher Karam Inc. completed all deliverables in a timely manner. The team was also responsive to the client's questions and answered with as much detail as possible via email and a messaging app. Throughout the process, they were kind and patient.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Registered Psychotherapist (Q) of Thoughtful Therapist Inc.
Describe what your company does in a single sentence.
Mental health platform dedicated to providing access to mental health content, resources, and professionals.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire CKI - Christopher Karam Inc. to accomplish?
Website Development
SOLUTION
How did you find CKI - Christopher Karam Inc.?
Online Search
Why did you select CKI - Christopher Karam Inc. over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
Creating website for mental health platform. Key deliverables included:
A grocery market has hired CKI - Christopher Karam Inc. for web development, SEO, and branding services. Their efforts include setting up social media and Google profiles and creating marketing strategies.
CKI - Christopher Karam Inc. has provided the client with a new, SEO-optimized website tailored to their audience. The team leads a communicative and punctual process, using text messages and phone calls as their main tools. The client also praises the quality of their marketing deliverables.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of a grocery market
Describe what your company does in a single sentence.
Local grocery market.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire CKI - Christopher Karam Inc to accomplish?
Create a Website
Set up our social media and google profiles
Designed physical marketing materials for our business
Created an in-person strategy guide to increase in-store sales
SOLUTION
How did you find CKI - Christopher Karam Inc?
Online Search
Other
Why did you select CKI - Christopher Karam Inc over others?
Close to my geographic location
Good value for cost
Company values aligned
Other
What was the size of CKI - Christopher Karam Inc’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I had the pleasure of working with Christopher and his team at CKI, they're a great web development agency that created a stunning website for my grocery market. From the very start they took the time to understand my business goals and vision for the website. They were easy to communicate with and always responsive to my needs, which made the entire process very easy for me and my husband.
The website was beautiful and he helped set up our business profiles on social media. They also created marketing flyers and business cards for me, which helped me to attract new customers. The quality of their work was fantastic, and I received many compliments on the design and effectiveness of the marketing materials from my husband and other friends in business.
I recommend Christopher to anyone looking for a web development agency that truly cares about their clients' success, for the quality, and speed. Their attention to detail, responsiveness, and creativity make them stand out from the crowd. They're also very fast at answering our concerns. Key deliverables:
Website Social media profiles
Google My Business management
In-person sales and layout strategy
Marketing strategy
Marketing materials: flyers, business cards, and posters
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We didn't have a website, they helped us create one from scratch, buy the website name, host everything and design it.
Our google my business page wasn't doing well. He optimized it with SEO as well and tailored it to our target audience. It increased our impressions by triple.
He created new marketing materials and advised us to locally go door to door to deliver out flyers and business cards. This helped us bring in more people and averaged 10 more sales per day at this time.
We had no social media, and they linked all our online profiles together and gave us an easy strategy to manage it all. They set up all our social media pages and gave us content ideas to upload.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We spoke with Chris and his team over iMessage, phone call, and in person meetings. He always answered us in a short period of time. He communicated all of his team's progress to us and we were kept up to date on it all. Everything was delivered before the deadlines and in really good quality. They're not hosting our website and maintaining that - at this time we're managing our social media profiles. He also gave us 1 month of free maintenance after the delivery.
What was your primary form of communication with CKI - Christopher Karam Inc?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They answer fast and communicate very well. It made us really at ease knowing how response Chris was. The website itself looked amazing and he delivered on the results and promises he made us. Which in our experience isn't very common at all.
Are there any areas for improvement or something CKI - Christopher Karam Inc could have done differently?
Not really. When we wanted styles or elements changed they would respond in less than half an hour and get that change done shortly afterwards. They have been always available to us to update or change anything.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Very much. Kind and very responsive. Made us feel very at ease and did everything for us to get up and running. I can't recommend enough.
Showing 1-2 of
2 Reviews
Packages we offer:
Design Dominance - Conversion Optimizated UI/UX
This package is for startups, SMBs, and up to Mid-Market + Enterprise clients to optimize their conversion rates, messaging clarity, and user experiences across their products, platforms, websites, and other assets.
Small
Startups & SMB: Full redesign for SaaS & Website
$3,000
/month
Continuous Improvements / Continuous Development (CI/CD)
Competitive UX Analysis
UX Strategy
User Research & Personas
Wireframes: 1-20
Medium
Mid-Market: SaaS & Website CRO and UI/UX
$15,000
/month
Continuous Improvements / Continuous Development (CI/CD)
Continuous Improvements / Continuous Development (CI/CD)
Competitive UX Analysis
UX Strategy
User Research & Personas
User Flows
Features
Small
$3,000
/mo
Medium
$15,000
/mo
Large
$97,000
/mo
Continuous Improvements / Continuous Development (CI/CD)
Competitive UX Analysis
UX Strategy
User Research & Personas
User Flows
–
Wireframes
1-20
20-250
250+
Prototype
UI Design
Focus Group
–
Usability Testing
–
Device (mobile, desktop, tablet, wearable)
Web App, Website, and Mobile App
Web App, Website, and All Mobile Devices
Web App, Website, All Mobile Devices and Wearables.
Design Tool(s)
Figma
Custom Tools
Custom Tools
Small
$3,000
/mo
Continuous Improvements / Continuous Development (CI/CD)
Competitive UX Analysis
UX Strategy
User Research & Personas
User Flows
–
Wireframes
1-20
Prototype
UI Design
Focus Group
–
Usability Testing
–
Device (mobile, desktop, tablet, wearable)
Web App, Website, and Mobile App
Design Tool(s)
Figma
Medium
$15,000
/mo
Continuous Improvements / Continuous Development (CI/CD)
Competitive UX Analysis
UX Strategy
User Research & Personas
User Flows
Wireframes
20-250
Prototype
UI Design
Focus Group
Usability Testing
Device (mobile, desktop, tablet, wearable)
Web App, Website, and All Mobile Devices
Design Tool(s)
Custom Tools
Large
$97,000
/mo
Continuous Improvements / Continuous Development (CI/CD)
Competitive UX Analysis
UX Strategy
User Research & Personas
User Flows
Wireframes
250+
Prototype
UI Design
Focus Group
Usability Testing
Device (mobile, desktop, tablet, wearable)
Web App, Website, All Mobile Devices and Wearables.
Design Tool(s)
Custom Tools
Web Dominance
CKI develops high-performance CMS websites and SaaS /Software Products for companies, startups, and growth-stage organizations. Our work focuses on scalable web development, conversion optimization, operational clarity, SEO structure, and customer acquisition performance across WordPress, Webflow, Shopify & other CMS.
Designed for long-term growth.
Small
VCs/Startups who need leads & their website to ROI
$5,000
/month
SaaS / Software Development: Included for an additional $30,000
Monthly Strategy & Advisory Call for the Founder / Executive Head
Dedicated Account Executive (accessible via phone call, SMS, and Slack/Teams from 9am-7pm ET)
–
Lead Generation: Website-Wide Sales Copy and Conversion-Optimized Text
Lead Capture and Payment Processing Infrastructure
AI Customer Support Chat and Redirection Logic (Phone Agents, and Messaging Agents)
–
Back-End Website Automations for CRM and Marketing Optimization
CRM Deployment
SEO: Custom Content Development for Organic Search Traffic Dominance
1 / day
5 / day
20 / day
Landing Pages for Multi-Channel Marketing Operations
–
Monthly Reporting and Dashboard
Featured on MSN, Yahoo Finance, CBS, NBC, Business Insider, and more.
Maximum Web Pages
500
2,500
Unlimited
Data Analysis & Research
–
Product Consulting
–
–
Digital & Tech Transformation
–
–
Strategic Advisory
Small
$5,000
/mo
SaaS / Software Development
Included for an additional $30,000
Web Development & Continuous Monitoring
SEO and Search Visibilit Across All Platforms
Cyber Security and Defence Monitoring
Legal Term Creation & Policy Maintenance
Monthly Strategy & Advisory Call for the Founder / Executive Head
Dedicated Account Executive (accessible via phone call, SMS, and Slack/Teams from 9am-7pm ET)
–
Lead Generation: Website-Wide Sales Copy and Conversion-Optimized Text
Lead Capture and Payment Processing Infrastructure
AI Customer Support Chat and Redirection Logic (Phone Agents, and Messaging Agents)
–
Back-End Website Automations for CRM and Marketing Optimization
CRM Deployment
SEO: Custom Content Development for Organic Search Traffic Dominance
1 / day
Landing Pages for Multi-Channel Marketing Operations
–
Monthly Reporting and Dashboard
Featured on MSN, Yahoo Finance, CBS, NBC, Business Insider, and more.
Maximum Web Pages
500
Data Analysis & Research
–
Product Consulting
–
Digital & Tech Transformation
–
Strategic Advisory
Medium
$17,000
/mo
SaaS / Software Development
Included
Web Development & Continuous Monitoring
SEO and Search Visibilit Across All Platforms
Cyber Security and Defence Monitoring
Legal Term Creation & Policy Maintenance
Monthly Strategy & Advisory Call for the Founder / Executive Head
Dedicated Account Executive (accessible via phone call, SMS, and Slack/Teams from 9am-7pm ET)
Lead Generation: Website-Wide Sales Copy and Conversion-Optimized Text
Lead Capture and Payment Processing Infrastructure
AI Customer Support Chat and Redirection Logic (Phone Agents, and Messaging Agents)
Back-End Website Automations for CRM and Marketing Optimization
CRM Deployment
SEO: Custom Content Development for Organic Search Traffic Dominance
5 / day
Landing Pages for Multi-Channel Marketing Operations
Monthly Reporting and Dashboard
Featured on MSN, Yahoo Finance, CBS, NBC, Business Insider, and more.
Maximum Web Pages
2,500
Data Analysis & Research
Product Consulting
–
Digital & Tech Transformation
–
Strategic Advisory
Large
$100,000
/mo
SaaS / Software Development
Included
Web Development & Continuous Monitoring
SEO and Search Visibilit Across All Platforms
Cyber Security and Defence Monitoring
Legal Term Creation & Policy Maintenance
Monthly Strategy & Advisory Call for the Founder / Executive Head
Dedicated Account Executive (accessible via phone call, SMS, and Slack/Teams from 9am-7pm ET)
Lead Generation: Website-Wide Sales Copy and Conversion-Optimized Text
Lead Capture and Payment Processing Infrastructure
AI Customer Support Chat and Redirection Logic (Phone Agents, and Messaging Agents)
Back-End Website Automations for CRM and Marketing Optimization
CRM Deployment
SEO: Custom Content Development for Organic Search Traffic Dominance
20 / day
Landing Pages for Multi-Channel Marketing Operations
Monthly Reporting and Dashboard
Featured on MSN, Yahoo Finance, CBS, NBC, Business Insider, and more.
Maximum Web Pages
Unlimited
Data Analysis & Research
Product Consulting
Digital & Tech Transformation
Strategic Advisory
Client Retention Excellence (Churn Reduction)
Client Retention Excellence for SaaS companies focused on reducing churn, increasing LTV, improving onboarding, customer success, lifecycle systems, and expansion revenue. We build retention infrastructure, churn visibility systems, onboarding optimization, and customer lifecycle operations that increase NRR and enterprise value.
Small
$1M–$6M ARR SaaS - Assessment / Forensics
$25,000
/month
Churn analysis
Lifecycle mapping
Onboarding assessment
Customer success audit
Retention bottleneck identification
Medium
$7M–$50M ARR SaaS Retention Systems Implementation
$97,000
/month
Customer Success
Churn analysis
Lifecycle mapping
Onboarding assessment
Customer success audit
Large
+50M+ Enterprise Lifecycle Optimization
$1,000,000
/month
Customer Success
Churn analysis
Lifecycle mapping
Onboarding assessment
Customer success audit
Features
Small
$25,000
/mo
Medium
$97,000
/mo
Large
$1,000,000
/mo
Customer Success
–
Churn analysis
Lifecycle mapping
Onboarding assessment
Customer success audit
Retention bottleneck identification
Revenue leakage analysis
KPI & Dashboard review
NRR/GRR analysis
Strategic Consulting and Advisory
Support
–
Lifecycle Systems
–
Reporting
–
Organizational
–
Feedback Systems
–
Enterprise Strategy
–
–
Product Consulting
–
–
Pricing
–
–
Ecosystem Development
–
–
Executive Advisory
–
–
Small
$25,000
/mo
Customer Success
–
Churn analysis
Lifecycle mapping
Onboarding assessment
Customer success audit
Retention bottleneck identification
Revenue leakage analysis
KPI & Dashboard review
NRR/GRR analysis
Strategic Consulting and Advisory
Support
–
Lifecycle Systems
–
Reporting
–
Organizational
–
Feedback Systems
–
Enterprise Strategy
–
Product Consulting
–
Pricing
–
Ecosystem Development
–
Executive Advisory
–
Medium
$97,000
/mo
Customer Success
Churn analysis
Lifecycle mapping
Onboarding assessment
Customer success audit
Retention bottleneck identification
Revenue leakage analysis
KPI & Dashboard review
NRR/GRR analysis
Strategic Consulting and Advisory
Support
Lifecycle Systems
Reporting
Organizational
Feedback Systems
Enterprise Strategy
–
Product Consulting
–
Pricing
–
Ecosystem Development
–
Executive Advisory
–
Large
$1,000,000
/mo
Customer Success
Churn analysis
Lifecycle mapping
Onboarding assessment
Customer success audit
Retention bottleneck identification
Revenue leakage analysis
KPI & Dashboard review
NRR/GRR analysis
Strategic Consulting and Advisory
Support
Lifecycle Systems
Reporting
Organizational
Feedback Systems
Enterprise Strategy
Product Consulting
Pricing
Ecosystem Development
Executive Advisory
Our Story
CKI is a North American Venture Studio & SaaS Growth Firm. We’ve guided 1,480+ founders to early revenue and multiple exits. The world is full of unrealized ideas. We believe more founders should have the ability to bring meaningful products to life — without wasting years navigating avoidable operational mistakes. Our mission is to help businesses grow by improving the outcomes they create for their customers. Better customer experiences create better companies. Better companies improve lives.
What Sets Us Apart
Why CKI - Beyond Building
We've realized after working with so many founders and businesses... The key, boiled-down reason, clients stay with any businesses is for only 2x reasons:
Results (product) and service quality (empathy).
Closing Time and Risk Between Capital and Revenue
We help companies improve the systems behind the growth — acquisition, onboarding, retention, operations, and customer success. Layering empathy and communication humanizes the company, and creates a long-lasting positive brand association between the company and their clients.
Accolades & More
Canadian Government Service Award for Exceptional Contributions.
Supported Multiple 6 & 7-Figure Exits.
Helped 1,480+ Founders and executives start, grow, and scale their businesses.
Contact CKI
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