CISIN

BACKGROUND

Please describe your company and your position there.

I am the co-founder and CEO of our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We hired Cyber Infrastructure Inc. to develop an exact version of our iOS app for Android.

What were your goals for this project?

We wanted to have a perfect replica of our iOS app on the Android platform.

SOLUTION

How did you select this vendor?

I interviewed Cyber Infrastructure Inc. and looked at previous projects they had worked on. They seemed knowledgeable, so I decided to move forward with their team. My initial impression proved right.

Describe the project in detail.

I gave Cyber Infrastructure Inc. my existing iOS code and screenshots of the finished app. I explained some of the business logic and gave them access to our databases. From there, they asked me a series of questions before diving into the development phase. 

What was the team composition?

The team included a project manager and a few developers. They reached out whenever they had questions and gave frequent demos.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new Android version of our app looks really great. The design is so similar to our iOS app that it’s nearly indistinguishable. It functions very well. The team fixed any bugs we experienced without much of a problem.

How effective was the workflow between your team and theirs?

The workflow between our two teams was very effective. Communicating with Cyber Infrastructure Inc was easy. We talked via Skype most days. They were available all the time, regardless of the significant time zone difference.

What did you find most impressive about this company?

I was the most impressed with Cyber Infrastructure Inc.’s ability to listen carefully and understand my needs. They took all the necessary steps to deliver a solid product.

Are there any areas for improvement?

No, not really. I'm a software engineer, so I knew exactly what I wanted. Since I was able to speak their language, we barely had any miscommunications.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of an IT company that provides services such as e-shop development, stock management, marketing automation, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

I needed special features developed for my solution.

SOLUTION

How did you select this vendor?

I found them through their forum.

Can you go into detail about the services they provided and the scope of the project?

They developed specific features for me using PHP. 

What was the team composition?

They only assigned one person to my project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I definitely know that I can outsource development work to this company.

How was project management arranged and how effective was it?

They were very effective in this regard, providing a fast delivery.

What did you find most impressive about this company?

Cyber Infrastructure has many development skills and is also quick to answer and deliver.

Are there any areas where they can improve?

Not to my knowledge.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Icon IT. I provide IT services for the southwestern region of England. I primarily work with small businesses, helping them develop in-house computer systems for both Windows and Mac devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed a vendor with experience using PHP and .NET technologies to assist with app development.

What were your goals for this project?

We wanted to satisfy our clients with high-quality programs.

SOLUTION

How did you select this vendor?

I searched the internet for overseas PHP developers.

Can you go into detail about the services they provided and the scope of the project?

Using the required technologies, Cyber Infrastructure Inc. developed an in-house training database of one of my clients. They’re currently integrating this with another database with a different core platform.

What was the team composition?

They scale their team to accommodate our workload. Their stream of available technicians is never-ending.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The Cyber Infrastructure Inc. completes every task we give them in a timely and cost-effective manner. They ease the burden of our workload. We can fully trust them to deliver in terms of quality and performance—just like an ideal employee. We know we’re one of their smaller concerns, but they always make us feel important.

How was project management arranged and how effective was it?

Our account manager is great. He selects the best employees to work on our projects. We mainly communicate via an online chat tool.

What did you find most impressive about this company?

We can depend on them. Generally, I find it difficult to employ people, so the strength of our relationship speaks to the quality of their services. They know how to keep us happy.

Are there any areas where they can improve?

I can’t think of any real improvements. They’re a well-rounded company, and we really appreciate their work.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Owl Tutoring. We provide educational video tutorials and private tutoring for students at Florida Atlantic University.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed to build a website that reflected our brand and supported our services.

What were your goals for this project?

We wanted a strong and scalable video platform for our users.

SOLUTION

How did you select this vendor?

I interviewed representatives from numerous digital agencies and browsed their work portfolios. Cyber Infrastructure Inc. offered the most comprehensive team, which gave me confidence in their ability to get the job done.

Can you go into detail about the services they provided and the scope of the project?

Their team was responsible for the full design and development of our platform, including both the front- and backend systems. They prioritized easy maintenance so that I can update and edit the pricing and content variables on my own, but they still provide support.

The web platform is the linchpin of our services. Users can purchase and stream our tutoring videos or schedule an in-person session. Cyber Infrastructure Inc. implemented a seamless scheduling system to manage all of our students’ appointments. The site also showcases several testimonials and promotes our ancillary services like resume writing workshops.

What was the team composition?

I have a direct point of contact, but a combination of designers, developers, QA specialists, and managers have also worked on the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We sold $90,000 worth of videos through the platform last year. I hadn’t offered this service in the past, so these results were highly rewarding.

How was project management arranged and how effective was it?

They used a software to track the project and provided me with daily updates. If I needed more information, I was free to reach out directly to the specialists. The team shared all of their design mockups and test results, and they also allowed me to test the site’s functionality before its launch. It was a very effective collaboration.

What did you find most impressive about this company?

I really appreciate the depth of their staff. There was always a qualified resource assigned to each task, no matter the code language or complexity. They never told me that they couldn’t do something, they’d simply find a way to do it. If a certain task was going to take longer than expected, they didn’t charge any additional fees. Overall, they were very respectful and extremely responsive.

Are there any areas where they can improve?

No, they’re awesome.

BACKGROUND

Please describe your company and your position there.

We help new and budding music artists and labels find their footing in a competitive industry by offering a web platform where they can promote and sell music, event tickets, and products. Artists and labels use this platform to build their brand and reputation. I'm the director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

Our website had only basic functionalities and needed major work. We realized that our existing website couldn't accommodate our rapid growth.

What were your goals for this project?

We wanted to offer more services and features to our users. We decided to include some new features and enhancements to make it more robust.

SOLUTION

How did you select this vendor?

I learned about Cyber Infrastructure Inc. from associates.

Describe the project in detail.

During initial discussions with Cyber Infrastructure Inc., I got positive vibes from the team. We laid out the new features that we wanted to integrate, and the developers kindly acknowledged all our requirements.

After thorough deliberation, they started development. In a short time, Cyber Infrastructure Inc. successfully developed artist and label, music, news, brand, event, product, and video management features. They also built a commission system, promotional and advertising system, messaging system, and invoice system. They used a custom PHP framework, MySQL, Smarty Template Engine, and Node.js.

The most remarkable feature that Cyber Infrastructure Inc. built was the virtual payment system. This system runs on virtual currency, allowing affiliate users to manage money and track their investments online. This currency can purchase albums, songs, and even tickets.

What was the team composition?

A team of six people closely worked on our project. It included a team lead, three senior developers, and two junior developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The updated website gained a lot of traction with our target audience. After we revised the web application and added features, we saw a massive surge in the number of users. We eventually reached thousands across the world.

Our users, mostly young artists and label owners trying to make their mark in the music industry, received the website well. It now serves as an all-in-one advertising and sales solution, which was our aim. We're glad that Cyber Infrastructure Inc. shaped the website.

How effective was the workflow between your team and theirs?

Even though this was the first time we had worked with Cyber Infrastructure Inc., they quickly established a comfortable working environment and made us feel like we had been together for a long time. Our work cultures are similar, so it didn’t take long for us to build a cooperative, productive relationship.

Cyber Infrastructure Inc. acted as a solid rock that we could blindly depend on. There were few times when we needed work done urgently, so their developers stayed late in the office. We appreciated that they went the extra mile when the need arose.

From the quality of work and reports, it was evident that they took our project seriously. Working with Cyber Infrastructure Inc. was hassle-free and convenient.

What did you find most impressive about this company?

It’s hard to pick just one thing since we observed so many impressive qualities. The team’s enthusiasm for the project never diminished, and they always made useful recommendations from their technical expertise. When the workload increased, they increased their own efforts and attended to the extra work. Cyber Infrastructure Inc. didn't make any unrealistic promises. They had an honest, transparent approach.

Are there any areas for improvement?

As long as a business is clear about what it wants, it should have no problem working with Cyber Infrastructure Inc.

BACKGROUND

Please describe your company and your position there.

I’m the chief operations manager at ICS Cleaning. We offer housekeeping services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We were struggling to handle sales, recruitment, and customer service needs on our own, so we decided to try to minimize our operating costs and free up some of our office space by outsourcing the work.

What were your goals for this project?

We wanted a dedicated and cost-effective partner that we could trust to hire credible cleaners for our company, interact with our prospective clients, secure cleaning contracts, and ensure a high quality of service for our current clients.

SOLUTION

How did you select this vendor?

We discovered their profile online.

Describe the project in detail.

CIS Infrastructure Inc. provides virtual assistants that handle the various aspects of our recruitment, sales, and customer services processes. They search out available job vacancies and run hiring campaigns to fill them. They post ads on social media channels and other online platforms to encourage interested cleaners to join our company. They create and maintain database records that detail new, prospective, current, past, and backup cleaners, coordinating all of their verification processes, background checks, and schedules. In terms of customer service, they address incoming client calls and share feedback with our cleaners, supervisors, and customers about the quality of the service rendered. They also make sure our staff is equipped with all of the tools necessary to clean thoroughly and efficiently.

Additionally, they support us in finding new clients, communicating with interested prospects via live chats. They keep detailed records of these efforts and they follow-up with any leads that seem promising. Lastly, they listen to our customer’s needs and provide quotes and contracts accordingly.

What was the team composition?

We hired three virtual assistants from Cyber Infrastructure Inc., but if they are ever unavailable, they provide backup team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They’ve been very helpful additions to our business resources. Thanks to their excellent communication skills and follow-up processes, we’ve been winning more cleaning contracts. They recruited a multitude of talented cleaners, and they manage them very efficiently. Relationships between our staff and our customers are generally free of any tension.

All parties are happy with their smooth and proficient approach to administration. They’ve also saved us a significant amount of both time and money. Partnering with Cyber Infrastructure Inc. has proved to be a rewarding strategic decision. Overall, we’re boosting incoming revenue, but at the same time reducing our business costs.

How effective was the workflow between your team and theirs?

We were surprised by how promptly they adjusted to our specific operation style. We had a few introductory sessions, explaining how our business worked and the various tasks we wanted them to do. Their team quickly grasped the information and continue to carry out the work according to our exact instructions. They’re wonderful, consistently updating us on their progress so we can maintain control over the business.

What did you find most impressive about this company?

Despite it not being their first language, they have a good command of the language in terms of both writing and speaking. The team puts in extra effort to ensure we meet our goals. They conduct themselves professionally, showing a high level of patience and understanding in their work.

Are there any areas for improvement?

So far, we have no complaints, which is why we continue to work with them.

BACKGROUND

Please describe your company and your position there.

I am a managing partner for a mobile platform dedicated to improving food experiences through searches of local restaurants, cafés, and cuisines. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We hired Cyber Infrastructure to create a mobile app that combined a variety of food related services and would help users discover the best local eateries for dining, take out, or home delivery. 

What were your goals for this project?

A mobile app best fit our goal of reaching the most number of people. We wanted the app to serve users in multiple ways, not only as the perfect guide for finding eating establishments in various cities, but for everything from making reservations, ordering food online, and finding directions to the restaurant to reading reviews and feedback or posting their own. 

SOLUTION

How did you select this vendor?

After conducting in-depth, extensive research for an experienced IT company, I decided to outsource our project to CIS.  

Describe the project in detail.

The app is equipped with several interesting features that anyone passionate about eating good food can appreciate. Users can search eateries by cuisine type, then view any photos, reviews, menus, or contact information for a particular restaurant. They can either order food for home delivery or reserve a table at the desired establishment, then post their own reviews or upload photos detailing their experience. The app also offers attractive promotional offers and discounts as well as directions and maps to the restaurants. 

What was the team composition?

Our assigned team consisted of three mobile development experts. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Developing a unique mobile app that performs above average in its niche is difficult, but CIS did it for us! Our target consumer market readily accepted the app, quickly resulting in a broad loyal user base that continues to grow with regularity. To meet the high expectations and demands of this increasing audience, we are proactive in performing upgrades; to date, we have released more than 50 versions of the app on the Google Play Store and iTunes, all with help from CIS. We are confident that our efforts will produce exponential results in user growth.

How effective was the workflow between your team and theirs?

The developers took the time to understand our explanation of the app’s complex technical and business requirements. They quickly sketched out a project roadmap that would facilitate on-time completion and followed it perfectly. To maintain an organized approach to the vast scope of the app, the team divided the entire workflow into separate modules that they then completed in succession. The extensive animation requirements were a little more time-consuming than other tasks, but eventually, all of the elements came together nicely and the first version was ready for launch ahead of schedule. 

What did you find most impressive about this company?

CIS is a one-of-a-kind company with the ideal combination of quality customer service, experienced-based knowledge, and a sincere interest in their clients’ projects. We were really happy with the way CIS handled our app; they truly made us feel valued.  As we continue to bring post-launch development and enhancement work to them, we are always greeted with the same kindness and enthusiasm.

Are there any areas for improvement?

No.

BACKGROUND

Please describe your company and your position there.

Our company works on developing quality IT solutions for the healthcare industry. We identify address industry-specific challenges with creative technology. I’m the senior IT expert at the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed CIS to help create a web platform. 

What were your goals for this project?

We wanted to create a unique healthcare portal. A place where people can find answers for their complex medical problems. The platform needed to help patients store and manage their medical records in a secure and efficient manner. It also needed to assist in finding a plausible diagnosis for patient's healthcare issues through a forum. We needed some users to be identifiable as ‘diagnosers’ within the app.

SOLUTION

How did you select this vendor?

We were looking for affordable Indian IT companies on Google. Our search yielded numerous results, including CIS. We picked them because we were impressed with their extensive years of IT experience, global delivery model, and cost-friendly services.

Can you go into detail about the services they provided and the scope of the project?

CIS first created a wireframe that focused on our core requirements. Then, CIS designed the app to easily store tons of medical records and configured it to maintain data over the years. They programmed the frontend to be easily accessible and backend to be secure. Their team also created a forum where users can ask about their medical issues and receive guidance from experts. They kept refining it until we reached the optimal version.

What was the team composition?

We worked with three developers and one team lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The platform was an amazing success for our company. Out of our other healthcare-related platforms, this was one of the most successful. The platform can easily deal with complicated processes and keep it simple. It really struck a chord with patients.

How was project management arranged and how effective was it?

Their team was full of dynamic and diligent developers. They were amazing at the technical aspects but also great at project management. Their communication was honest and clear, detailing every step of the work they did and estimating timelines. They reported to us daily on project tasks.

What did you find most impressive about this company?

We had zero instances of miscommunication or misunderstanding between us. They were always accessible and communicated on ideas thoroughly. Whenever we had a new idea, we could comfortably reach out to them for feedback. They were flexible and accommodating, so we never felt limited in the features we wanted. We were also pleased to see them come up with good suggestions for the application. Instead of treating our project like just another job, CIS team exhibited real care and commitment towards making the application extraordinary.

BACKGROUND

Please describe your company and your position there.

We’re a popular brand of chic and trendy dresses for women, and I’m the co-managing partner of retail.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We worked with Cyber Infrastructure to develop a Magento e-commerce website for our retail brand.

What were your goals for this project?

We wanted our website to look unique and attractive while ensuring that it synchronized with the core of our brand. Our aim was to make our products just as easily available online as they are offline.

SOLUTION

How did you select this vendor?

While looking for quality Magento providers, we interviewed many companies but were not satisfied with any of them. Somewhere along the line, we came across Cyber Infrastructure. After following up on our instinct and discussing our project extensively with them, we were satisfied with their approach and brought them onboard.

Can you go into detail about the services they provided and the scope of the project?

Cyber Infrastructure developed our Magento website from scratch, customizing it to meet our particular needs. Since this is an e-commerce website for beautiful apparel, we obviously wanted it to have visual catchiness and appeal.

The Magento theme they developed was ravishing in every sense of the word. Cyber Infrastructure also incorporated cool features, such as a store locator, social media integration, responsive design, a customized product image slider, and a “Load More” message on the product listing page. They also optimized its speed and performance. They completed the project over three or four phases. At the end of each phase, we saw promising results.

What was the team composition?

Three developers worked on our website under the leadership of a single team lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

To remain competitive in our industry, it’s important to have a good website. The Magento website is helping our brand establish a great online presence. Our earlier reach was limited, but with this website we have captured new markets for our products. Our offline customers are delighted because they have a new way of shopping with us.

How was project management arranged and how effective was it?

The manner in which Cyber Infrastructure handled our project clearly demonstrated their sharp grasp of and experience with e-commerce application development. After only working with CIS for a few days, we realized the degree of professionalism, commitment, and honesty with which they worked. We stayed on top of their progress because they delivered the proper work updates while remaining responsive and accessible.

What did you find most impressive about this company?

Their persistence impressed me most. Their developers faced challenges while working on our custom requirements, but they never threw their hands up in the air and said they couldn’t do it. They came up with a feasible solution for every challenge along the way.

BACKGROUND

Please describe your company and your position there.

I’m the founder of FISHBOUY, a mobile that that gives fisherman data about the water and environment, which allows them to plan and analyze their fishing efforts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

I needed to develop a mobile app centered around fishing activity.

What were your goals for this project?

I wanted to help users plan more fruitful fishing trips by giving them the necessary data.

SOLUTION

How did you select this vendor?

They were suggested to me by an acquaintance, and then I followed up with my own extensive research.

Describe the project in detail.

The app does everything from giving historical and real-time environmental conditions like weather and water, to capturing high-quality, fish photos. It also assesses whether the fisherman and fish species are in the same waters using geolocation algorithms. The amount of data to be managed within just an hour is measured in GBs.

What was the team composition?

Three or four mobile developers from CIS worked on the development.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app has been readily adopted by hundreds of fishermen as part of their daily efforts. According to the reviews I’ve received, users like its simplicity and user-friendliness the most. A fisherman doesn’t need to be a technology wizard to use this app. It simply makes fishermen better at their jobs, increasing their earning potential in the process.

How effective was the workflow between your team and theirs?

We hit the right spot while working together and achieved a lot within a very short period. Even amidst tight schedules and stressful times, the team kept working coolly and patiently. Their constant cooperation put my mind at ease. They managed the app development proficiently and smoothly.

What did you find most impressive about this company?

The best thing about CIS was their willingness to learn and try new things. Whenever they felt stuck, they didn’t hesitate to clarify their doubts with me. They took the time to understand what I was asking of them.

Several minute, critical details needed to be taken care of at the same time, since they were interdependent. Amidst such challenges and complexities, CIS was a source of relief and assurance. They were all very experienced in mobile technologies, which was evident in the way they worked.

Are there any areas for improvement?

Sometimes we miscommunicated, but that was probably because we come from different places and cultures.