CareCloud Packages

Franklin Township, NJ

Concierge RCM

CareCloud Concierge is a complete revenue cycle management solution that relieves you of collection burdens, enabling you to prioritize patient care. Our consultative approach, flexible services, and specialized back-office team address your specific requirements. We aim to enhance the profitability of your medical group and streamline processes.

Features	Small $995 /mo E.H.R. + PM + Telehealth + eBilin	Medium $1,495 /mo PM +Telehealth + Payment Posting & Collections	Large $1,995 /mo Concierge + Claim Errors & Submission
Online Scheduling
Patient Charting		–	–
Built-In Task Engine
Secure Patient Messaging
Practice Website Management	Not Included	Not Included	Not Included
Faxing
Virtual Medical Assistant	Not Included	Not Included	Not Included
MACRA/MIPS Compliant EHR		–	–
Document Storage
TeleHealth
Electronic Prescribing		–	–
Electronic Prescriptions for Controlled Substances	Can Add	Not Included	Not Included
Prescription Drug Monitoring Programs (PDMP's)	Can Add	Not Included	Not Included
Eligibility Verification
Laboratory & Radiology Interfaces (CPOE)	LapCorp or Quest	Not Included	Not Included
Direct messaging		–	–
Electronic Claim Submission (eClaims)
Paper Claim Submission
Paper Claim Printing
Claim Scrubbing & Rules-Based Engines
Full Scale and Proactive Claims Follow-up	Tools Provided	Not Included	Not Included
Systematic Denial and Rejection Management	Tools Provided	Not Included	Not Included
24/7 Billing Support
Dedicated Account Manager	Dependent on client size	Dependent on client size	Dependent on client size
Reports
Paper Statements Mailed	Tools Provided	Included	Included
Appointment reminder Texts/ Emails
Appointment reminder Calls	Not Included	Not Included	Not Included
Balance reminder Calls	Not Included	Not Included	Not Included
24/7 technical support	8am to 9pm EST	8am to 9pm EST	8am to 9pm EST
Flu Shot Calls	Not Included	Not Included	Not Included
Patient Help Desk	Not Included	Not Included	Not Included
Wellness Visit reminder Calls	Not Included	Not Included	Not Included
Online Training
Basic Web-Access Patient Portal
Breeze (CareCloud)	Can Add	Can Add	Can Add
Companion (CC Doctor's App)

Small $995 /mo E.H.R. + PM + Telehealth + eBilin
Online Scheduling
Patient Charting
Built-In Task Engine
Secure Patient Messaging
Practice Website Management	Not Included
Faxing
Virtual Medical Assistant	Not Included
MACRA/MIPS Compliant EHR
Document Storage
TeleHealth
Electronic Prescribing
Electronic Prescriptions for Controlled Substances	Can Add
Prescription Drug Monitoring Programs (PDMP's)	Can Add
Eligibility Verification
Laboratory & Radiology Interfaces (CPOE)	LapCorp or Quest
Direct messaging
Electronic Claim Submission (eClaims)
Paper Claim Submission
Paper Claim Printing
Claim Scrubbing & Rules-Based Engines
Full Scale and Proactive Claims Follow-up	Tools Provided
Systematic Denial and Rejection Management	Tools Provided
24/7 Billing Support
Dedicated Account Manager	Dependent on client size
Reports
Paper Statements Mailed	Tools Provided
Appointment reminder Texts/ Emails
Appointment reminder Calls	Not Included
Balance reminder Calls	Not Included
24/7 technical support	8am to 9pm EST
Flu Shot Calls	Not Included
Patient Help Desk	Not Included
Wellness Visit reminder Calls	Not Included
Online Training
Basic Web-Access Patient Portal
Breeze (CareCloud)	Can Add
Companion (CC Doctor's App)

Medium $1,495 /mo PM +Telehealth + Payment Posting & Collections
Online Scheduling
Patient Charting	–
Built-In Task Engine
Secure Patient Messaging
Practice Website Management	Not Included
Faxing
Virtual Medical Assistant	Not Included
MACRA/MIPS Compliant EHR	–
Document Storage
TeleHealth
Electronic Prescribing	–
Electronic Prescriptions for Controlled Substances	Not Included
Prescription Drug Monitoring Programs (PDMP's)	Not Included
Eligibility Verification
Laboratory & Radiology Interfaces (CPOE)	Not Included
Direct messaging	–
Electronic Claim Submission (eClaims)
Paper Claim Submission
Paper Claim Printing
Claim Scrubbing & Rules-Based Engines
Full Scale and Proactive Claims Follow-up	Not Included
Systematic Denial and Rejection Management	Not Included
24/7 Billing Support
Dedicated Account Manager	Dependent on client size
Reports
Paper Statements Mailed	Included
Appointment reminder Texts/ Emails
Appointment reminder Calls	Not Included
Balance reminder Calls	Not Included
24/7 technical support	8am to 9pm EST
Flu Shot Calls	Not Included
Patient Help Desk	Not Included
Wellness Visit reminder Calls	Not Included
Online Training
Basic Web-Access Patient Portal
Breeze (CareCloud)	Can Add
Companion (CC Doctor's App)

Large $1,995 /mo Concierge + Claim Errors & Submission
Online Scheduling
Patient Charting	–
Built-In Task Engine
Secure Patient Messaging
Practice Website Management	Not Included
Faxing
Virtual Medical Assistant	Not Included
MACRA/MIPS Compliant EHR	–
Document Storage
TeleHealth
Electronic Prescribing	–
Electronic Prescriptions for Controlled Substances	Not Included
Prescription Drug Monitoring Programs (PDMP's)	Not Included
Eligibility Verification
Laboratory & Radiology Interfaces (CPOE)	Not Included
Direct messaging	–
Electronic Claim Submission (eClaims)
Paper Claim Submission
Paper Claim Printing
Claim Scrubbing & Rules-Based Engines
Full Scale and Proactive Claims Follow-up	Not Included
Systematic Denial and Rejection Management	Not Included
24/7 Billing Support
Dedicated Account Manager	Dependent on client size
Reports
Paper Statements Mailed	Included
Appointment reminder Texts/ Emails
Appointment reminder Calls	Not Included
Balance reminder Calls	Not Included
24/7 technical support	8am to 9pm EST
Flu Shot Calls	Not Included
Patient Help Desk	Not Included
Wellness Visit reminder Calls	Not Included
Online Training
Basic Web-Access Patient Portal
Breeze (CareCloud)	Can Add
Companion (CC Doctor's App)