Contact Callzilla
Get a real-time quoteAI-powered, people-led nearshore CX since 2005
Callzilla is an outsourced contact center and BPO for large US companies, especially retail and ecommerce brands, founded in 2005 and headquartered in Miramar, Florida. Programs start at 20 to 30 agents and scale from there, remote or onsite, backed by 900+ on-site and remote team members.
Our own contact center in Bogotá, Colombia runs 24/7/365 on US time, with bilingual English and Spanish agents. Fully remote teams work from São Paulo, Lima and South Africa, and the South Africa team covers most overnight US hours.
We run customer care, technical support (Tier 1 and 2), sales and retention, appointment scheduling, messaging support (SMS, WhatsApp, RCS) and back office support, plus voice bots and chatbots that take simple order and policy questions and hand off to agents with full context. Our approach is simple: powered by AI, led by people.
Callzilla has served 175 enterprises and takes part in RFPs and private bids, including for confidential companies. Send your RFP and you receive a tailored proposal in under one week, at no cost. We hold PCI DSS, SOC 2 Type II, ISO 9001:2015 and ISO 27001, with HIPAA and CCPA compliant processes. Most programs go live in about 22 business days.
-
Min project size
Undisclosed
-
Hourly rate
Undisclosed
-
Employees
250 - 999
-
Locations
Miramar, FL
-
Year founded
Founded 2005
1 Locations
- Miramar , FL
Service Lines
- AI Agents
- 10%
No Focus Areas have been added yet…
Industries
- Consumer products & services
- 20%
- Medical
- 20%
- Financial services
- 10%
- Hospitality & leisure
- 10%
- Information technology
- 10%
- Insurance
- 10%
- Retail
- 10%
- Arts, entertainment & music
- 5%
- Real estate
- 5%
Clients
- Enterprise (>$1B)
- 60%
- Midmarket ($10M - $1B)
- 20%
- Small Business (<$10M)
- 20%
Have you worked with Callzilla?
Share your experience working with Callzilla on a past project by leaving a review for buyers around the world
Our Story
Our Mission
Callzilla delivers Customer Experience Magic, focusing on resolution, satisfaction, and putting people first.
Our VisionTo create a future where technology and human experience seamlessly blend, offering innovative solutions to solve our Clients’ challenges, while being a great place to work.
Locations (1)
Contact Callzilla
If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Callzilla.
Get connected to see updates from Callzilla like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
Callzilla
(1)
Mónica Ruiz