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Get a real-time quoteAI-powered, people-led nearshore CX since 2005
Callzilla is an outsourced contact center and BPO for US companies, founded in 2005 and headquartered in Miramar, Florida. Our own contact center in north Bogotá, Colombia, runs 24/7/365 on US time all year (UTC-5), with bilingual English and Spanish agents and a remote team in South Africa since 2023.
We run customer care, technical support (Tier 1 and 2), sales and retention, appointment scheduling, messaging support (SMS, WhatsApp, RCS), back office support and conversational AI, across voice, chat, email, SMS, WhatsApp and social. Our approach is simple: powered by AI, led by people.
Callzilla has served 175 enterprises in healthcare and insurance, banking and financial services, retail and e-commerce, technology and IT help desk, travel and hospitality, and media. Our operation is PCI DSS, SOC 2 Type II, ISO 9001:2015 and ISO 27001 certified, HIPAA and CCPA compliant and GDPR aligned. New programs typically go live in about 22 business days.
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Min project size
$10,000+
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Hourly rate
< $25 / hr
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Employees
1,000 - 9,999
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Locations
Miramar, FL
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Year founded
Founded 2005
1 Locations
- Miramar , FL
Service Lines
- AI Agents
- 10%
No Focus Areas have been added yet…
Industries
- Consumer products & services
- 20%
- Medical
- 20%
- Financial services
- 10%
- Hospitality & leisure
- 10%
- Information technology
- 10%
- Insurance
- 10%
- Retail
- 10%
- Arts, entertainment & music
- 5%
- Real estate
- 5%
Clients
- Enterprise (>$1B)
- 60%
- Midmarket ($10M - $1B)
- 20%
- Small Business (<$10M)
- 20%
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Our Story
Our Mission
Callzilla delivers Customer Experience Magic, focusing on resolution, satisfaction, and putting people first.
Our VisionTo create a future where technology and human experience seamlessly blend, offering innovative solutions to solve our Clients’ challenges, while being a great place to work.
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Callzilla
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Mónica Ruiz