Contact Call Force Global
Get a custom proposalNearshore call center agents from $12 an hour
Call Force Global provides dedicated nearshore call center and virtual assistant desks for US and Canadian businesses. Operations run from Toronto, with delivery from Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana and Colombia.
Dedicated agents cost $12 to $18 per hour. The Staffed Desk is $12 on the client's dialer and systems. The Scored Desk is $13 with Call Force Global's dialer and AI call scoring. The Open Desk is $14 with a live reporting portal. Rates above $14 apply to regulated work or out-of-hours coverage. Shared answering for low-volume programs is priced separately, from $300 to $1,500 per month.
Services include inbound answering, customer support, outbound appointment setting, live transfers, virtual assistance and back-office administration. Supervision and coaching are included. Call scoring depends on the selected desk; clients supply their outbound lead data and CRM or other business-system licenses.
A Pilot Month can start with one dedicated agent at the published rate, with no setup or training fee. Billing is weekly in arrears. The standard launch target is seven business days after a completed kickoff, with client access, approvals and systems ready. Healthcare and insurance desks handle administrative intake and route licensed decisions to the client's qualified staff.
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Min project size
Undisclosed
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Locations
Toronto, Canada
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Year founded
Founded 2026
1 Locations
- Toronto , Canada
Service Lines
- Call Center Services
- 100%
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Industries
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Clients
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Our Story
We are Call Force Global, a nearshore BPO founded in 2026, delivering remote call center and virtual assistant operations from Jamaica, Trinidad, Guyana and Colombia. Our team—experienced ops leaders, QA specialists, trainers and tech—applies North American playbooks, real‑time QA, TCPA compliance and rapid recruitment to scale fast. We serve 35+ industries with transparent pricing, daily reporting, dedicated account management and low turnover.
Meet the Team
Miki FurmanFounder and CEO
Miki Furman is Founder and CEO of Call Force Global. Based in Toronto, he leads nearshore customer support, answering, virtual receptionist and outbound programs across the Caribbean and Latin America, with AI-assisted QA and human review.
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