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Get a real-time quoteNearshore call center agents from $13 an hour
Call Force Global is a Toronto-headquartered nearshore call center and BPO. Dedicated remote agents in Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana and Colombia handle inbound and outbound calls, customer support, appointment setting, live transfers and virtual assistant work for US and Canadian companies, on US business hours. Agents are native English speakers from the Caribbean, with bilingual English and Spanish agents in Colombia.
Pricing is $13 to $19 per agent hour, all-in: $13 Staffed Desk, $14 Scored Desk, $15 Open Desk. Rates from $15 to $19 are reserved for regulated work (healthcare, HIPAA, insurance, Medicare and debt collection) and out-of-hours coverage. There is no setup fee, you can start from one agent, and bilingual English and Spanish seats cost the same as English-only.
Services include inbound and outbound call center work, customer support, appointment setting and SDRs, live transfers, answering service, virtual assistants, healthcare and insurance intake, debt collection fronters who pre-qualify and warm-transfer to the client's licensed collectors, and lead generation.
QA review is included in every rate, and 100% AI QA on voice calls is included from the Scored Desk up. A desk goes live 7 business days after a completed kickoff, or 10 business days for HIPAA healthcare work.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Locations
Toronto, Canada
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Year founded
Founded 2025
1 Locations
- Toronto , Canada
Service Lines
- Call Center Services
- 100%
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Our Story
Call Force Global is a Toronto-headquartered nearshore call center and BPO, operating since 2025. Dedicated remote agents in Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana and Colombia work US business hours for US and Canadian companies, in native English or bilingual English and Spanish. Pricing is $13 to $19 per agent hour, all-in, with no setup fee and no seat minimum. QA review is in every rate, with 100% AI QA on voice calls from the Scored Desk up.
Meet the Team
Miki FurmanFounder and CEO
Miki Furman is Founder and CEO of Call Force Global. Based in Toronto, he leads nearshore customer support, answering, virtual receptionist and outbound programs across the Caribbean and Latin America, with AI-assisted QA and human review.
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