Briggr Technologies LTD

BACKGROUND

Please describe your company and position.

I am the Owner of an automotive services company.

Describe what your company does in a single sentence.

Automotive Services and Repairs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Briggr Technologies LTD to accomplish?

• Digital Transformation
• Online Presence

SOLUTION

How did you find Briggr Technologies LTD?

Online Search

Why did you select Briggr Technologies LTD over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Briggr Technologies LTD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to restructure our website that was almost 8 years old to a more modern website. Key deliverables included:
1) A new theme based website

2) New graphics / images for the website

3) SEO and content writing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A new website with the desired sections and categories. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They split the project in 4 key deliverables:
1) Theme selection 

2) Sections, headers, font, colour pallete, image and pages selection 

3) Design Approval

4) Publishing the website

We have also subscribed to their maintainance package for monthly support - they offered a month free of cost. 

What was your primary form of communication with Briggr Technologies LTD?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their commitment to completing the project within the time frame - figma access was immediately provided and we could provide live feedback as the deelopment process progressed. 

Are there any areas for improvement or something Briggr Technologies LTD could have done differently?

Their service hours are global howver they are more active during afternoons and evenings - I am assuming this is becasue of US based workign hours. Would be great if we can get support in the earlier hours of UK. 

BACKGROUND

Please describe your company and position.

I am the Director of an online retailer.

Describe what your company does in a single sentence.

We are an online retailer. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Briggr Technologies LTD to accomplish?

• Create a complaint management portal for customers
• Create a portal for employees to navigate the complaints

SOLUTION

How did you find Briggr Technologies LTD?

Online Search

Why did you select Briggr Technologies LTD over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Briggr Technologies LTD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Two-Portal System:

• Customer Portal: This interface allows customers to log their complaints by only requesting essential details to help resolve their issues efficiently.
• Internal Portal: A powerful backend tool that enables our employees to manage, track, and respond to complaints.
   

Automation and Efficiency:

• We've automated many processes, reducing the need for manual input. This means quicker response times and fewer mistakes.
• The integrated analytics offer valuable insights to spot recurring problems, ultimately enhancing customer satisfaction.
   

Customization and Scalability:

• The system was tailored specifically to meet our needs.
• It’s designed to grow along with our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since implementing the Complaint Management System, our results have been quite good:

• Increase in operational efficiency from streamlined workflows.
• Improvement in complaint resolution accuracy through automation.
• Boosted customer satisfaction with quicker resolutions and clearer communication.
• Valuable insights from analytics that help in resolving issues proactively and making better decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They worked with a well-structured approach, ensuring that every phase of the project was delivered on time and met our expectations. Before kick-off, we had a slight issue coordinating with their development team due to scheduling issues. They provided a project charter which was quite descriptive; we also got a stakeholder document which was pretty easy to navigate. 

What was your primary form of communication with Briggr Technologies LTD?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of their work for the price is excellent.

Are there any areas for improvement or something Briggr Technologies LTD could have done differently?

I would suggest having more visibility with the dev team, Adam coordinated most of the communciation, no complaints though, just a suggestion.