Brekkits

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Ashter Health Services and Hospitals

Describe what your company does in a single sentence.

We are heatlh care provider, a hospital .

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brekkits to accomplish?

• Enable efficient communication and documentation across medical staff.
• Develop a centralized healthcare management system for doctor scheduling, patient records, and financial tracking.
• Create separate portals for doctors and nurses to streamline access to patient updates and billing information

SOLUTION

How did you find Brekkits?

Referral

Why did you select Brekkits over others?

• Good value for cost
• Company values aligned

How many teammates from Brekkits were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Brekkits included designing and building a custom healthcare management software over a 9-month development period. The key deliverables were:

Scheduling and Record Management: A centralized scheduling system for doctors, patients, and nurses, alongside comprehensive health and financial record-keeping functionalities.
Patient Health and Financial Tracking: Modules for real-time patient health updates, including medical records and financial information, enabling seamless management of patient data.
User Portals for Medical Staff: Distinct portals for doctors and nurses, tailored for role-specific access to information. These portals included features for viewing patient remarks, finding and managing medications, and handling billing processes.
Extended Testing and Complimentary Support: Following development, the software underwent a rigorous 2-month testing phase. Brekkits then provided an additional 6 months of complimentary support and maintenance, ensuring the system’s stability and reliability in real-world use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included:

Operational Efficiency: Reduced scheduling conflicts and improved patient record accuracy, leading to smoother daily operations across medical staff.
Enhanced Patient Care: Real-time access to patient health updates and doctor remarks empowered faster decision-making, resulting in better patient outcomes.
Cost Savings: The integrated financial tracking system helped minimize billing errors, leading to more accurate revenue management without additional hidden fees.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brekkits' project management was exceptional, with clear organization and timely delivery of each project phase. John, the Operations Director, was outstanding—always available, proactive, and responsive to every question or need. He ensured we were updated on progress and addressed concerns swiftly. Kevin was equally superb, bringing technical expertise and a collaborative attitude that made solving challenges easy and effective. Their combined efforts ensured smooth communication and a reliable timeline, with all deliverables met as promised.

What was your primary form of communication with Brekkits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Brekkits was their transparency and commitment. Once the proposal was agreed upon, they stuck to the budget with no hidden fees or extra charges. Additionally, their dedication to client satisfaction was impressive—providing an extra 6 months of complimentary support showed their commitment to building lasting client relationships.
Alongside their transparency and commitment, Brekkits’ customer support was exceptional—truly the best I’ve experienced. They were always available, quick to respond, and went above and beyond to ensure we were fully supported throughout the project and beyond. Their approach made us feel valued and confident in the system they delivered.

Are there any areas for improvement or something Brekkits could have done differently?

While Brekkits excelled in many areas, one potential improvement could be streamlining the initial onboarding and setup process. Providing a more structured onboarding roadmap might help new clients get acquainted with the project timeline and key milestones from the outset. That said, their commitment to support helped overcome any initial uncertainties, making the overall experience highly positive.

BACKGROUND

Please describe your company and position.

I am the Head of operations of an insurance company 

Describe what your company does in a single sentence.

Insurance Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brekkits to accomplish?

• To Build a website
• Build a software for internal use

SOLUTION

How did you find Brekkits?

• Referral
• Other

Why did you select Brekkits over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Brekkits were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Project Overview
The purpose of this review is to evaluate the custom website and internal use software developed for [Company Name]. This review will assess the effectiveness, functionality, and overall user experience of both the website and software, ensuring that they align with the company's objectives in tracking policies, payments, marketing, and other operational aspects.

2. Objectives
Assess the performance and usability of the custom website.
Evaluate the functionality of the internal use software in managing policies, payments, and marketing activities.
Identify areas for improvement and provide recommendations for enhancements.
Ensure that the solutions implemented meet the needs of the company and its employees.
3. Deliverables
Website Review Report:

Evaluation of the website's design, usability, and responsiveness.
Analysis of website performance metrics (loading speed, SEO, etc.).
User feedback summary and suggested improvements.
Software Review Report:

Assessment of the software's functionality and ease of use.
Identification of any technical issues or bugs.
Recommendations for additional features or improvements based on user feedback.
Final Recommendations:

A comprehensive summary of findings for both the website and software.
Strategic recommendations for enhancements to improve overall efficiency and user satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project include significant improvements in user engagement and operational efficiency. For the custom website, we observed a notable increase in traffic, with a [specific percentage] rise in visitor numbers, a reduction in bounce rate by [specific percentage], and enhanced conversion rates for lead generation and sales. Additionally, the website's SEO performance improved, evidenced by higher rankings for targeted keywords and faster page load speeds.

For the internal use software, operational efficiency was enhanced with a [specific percentage] reduction in time spent on manual tasks and a decrease in error rates for policy management and payment processing. User adoption metrics showed that [specific percentage] of staff completed training, with active user engagement rising over time. Overall, these measurable outcomes demonstrate the project's success in improving both the website's effectiveness and the software's impact on our operational processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for the development of our custom website and internal use software was handled effectively, with a strong emphasis on timely delivery and responsiveness to our needs. The team consistently met project milestones and delivered items on schedule, ensuring that we remained on track throughout the development process. Communication was proactive, with regular updates and check-ins that allowed us to provide feedback and address any concerns promptly. Their willingness to adapt to our evolving requirements and their collaborative approach made a significant difference, ultimately leading to a final product that aligns well with our goals and operational needs. Overall, their professionalism and commitment to delivering quality results on time were greatly appreciated.

What was your primary form of communication with Brekkits?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive about this company was their exceptional commitment to customer-centricity and innovation. From the outset, they demonstrated a deep understanding of our specific needs and challenges, which allowed them to tailor their solutions effectively. Their ability to combine technical expertise with a personalized approach set them apart; they actively sought our input throughout the project, fostering a collaborative atmosphere. Additionally, their responsiveness and flexibility in addressing our evolving requirements, along with their proactive communication, showcased a level of professionalism and dedication that is often hard to find. This unique blend of innovation and customer focus ultimately contributed to a successful partnership and a product that exceeded our expectations.

Are there any areas for improvement or something Brekkits could have done differently?

Not sure.