Brackets Private Limited

BACKGROUND

Please describe your company and your position there.

I am the COO of a startup healthcare company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brackets Private Limited, and what were your goals?

Brackets was hired to design, build and optimize a SaaS platform integrated with device manufacturers and serving medical providers and their patients.

SOLUTION

How did you select this vendor and what were the deciding factors?

This vendor had already been selected prior to my joining the company. We continue to work with Brackets due to their knowledge of the platform, cost of services, continued progress on the solution, and the relationship we have developed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies: APIs Node JS React JS Express JS Next JS MongoDB AWS Jira Twilio Postman Github Crowdstrike SonarCloud Qualys

How many people from the vendor's team worked with you, and what were their positions?

We are now at the point where we tend to work with a team of 7-9 depending upon project needs. 1 QA 1 PM 1 Systems Security 5 - 7 Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to run alpha and beta testing through 2021 and release commercially in early 2022. Customer feedback has been strong and we continue to grow as we gain market exposure.

Describe their project management style, including communication tools and timeliness.

We use a combination of Jira and Excel to track deliverables and hold a daily management meeting over zoom to ensure we are staying on top of critical items.

What did you find most impressive or unique about this company?

Brackets has been growing with us as a company and is flexible enough to support us through all phases of development. From initial design/build, through testing, into commercialization and regulatory compliance.

Are there any areas for improvement or something they could have done differently?

Brackets, like us, is a growing company and has been learning with us along the way. They have a drastically improved revision control process and I believe they are now in a better position to provide expertise in critical areas including encryption, regulatory compliance (SOC2, ISO27001, HIPAA, etc.), and adherence to internally standardized coding best practices.

BACKGROUND

Please describe your company and position.

I am a manager at Stella MSO LLC

Describe what your company does in a single sentence.

Interventional psychiatry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brackets Private Limited to accomplish?

• API work

SOLUTION

How did you find Brackets Private Limited?

Referral

Why did you select Brackets Private Limited over others?

Referred to me

How many teammates from Brackets Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brackets supported Stella on various API projects. They helped us integrate the patient experience across various systems including Salesforce, DrChrono (EHR), Formsort, Jotform, and more. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Brackets helped us automate manual team workflows, which increased their efficiency. By connecting data across various systems, reporting became more streamlined. The patient experience evolved from simple to sophisticated because we were more easily able to personalize their journey using what we know about them. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brackets was easy to reach. Projects were generally delivered on time. 

What was your primary form of communication with Brackets Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are pleased with their availability, especially considering the 10-hour time difference. 

Are there any areas for improvement or something Brackets Private Limited could have done differently?

More thorough scoping of projects so timelines are more accurate. But their baseline was still strong. 

BACKGROUND

Please describe your company and position.

I am the Managing Director of Tour 27

Describe what your company does in a single sentence.

Online Virtual Tour company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brackets Private Limited to accomplish?

• To build our online platform
• Maintain the online platform

SOLUTION

How did you find Brackets Private Limited?

Freelance website

Why did you select Brackets Private Limited over others?

Company values aligned

How many teammates from Brackets Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brackets were given a an idea to work with and problem solve solutions in order to deliver a product with many moving parts across a range of platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Positive feedback from strategic partners.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have developed our lines of communication along side Brackets to the point of being dynamic to the needs of the project almost on a daily basis.

What was your primary form of communication with Brackets Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Brackets integrity and trustworthiness is absolutely first class.  In an industry where using overseas developers can bring some nerves, they do a great job of dispelling a lot of doubts.

Are there any areas for improvement or something Brackets Private Limited could have done differently?

We have both been on a learning curve throughout this 2 year project and have improved on any weaker areas, and adaptability is paramount in this industry.

BACKGROUND

Please describe your company and position.

I am the Administrative Assistant of a development company.

Describe what your company does in a single sentence.

We wanted to develop a WebApp.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brackets Private Limited to accomplish?

• Put my WebApp idea into practice efficiently

SOLUTION

How did you find Brackets Private Limited?

Online Search

Why did you select Brackets Private Limited over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: 

1. Design:
   • Collaborative design process for a visually appealing and responsive interface. 
2. Deployment: 
   • Implemented server environment for efficient web app deployment. 
3. Testing 
   • Comprehensive functionality and compatibility testing. 
   • Resolved identified bugs. 

Key Deliverables: 

• Approved web app design. 
• Optimized and deployed web app. 
• Testing documentation and issue resolution. 
• Client-approved, fully functional web app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved success with swift deployment, tailored web app customization, and effective revision of observations. Metrics reflected quick and seamless deployment, customization meeting client expectations, and efficient resolution of observed issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management demonstrated a commitment to timely delivery, successfully meeting deadlines. However, communication faced slight delays attributed to different time zones. Despite this challenge, the team exhibited flexibility and adaptability, promptly addressing my needs and ensuring a satisfactory outcome.

What was your primary form of communication with Brackets Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attentiveness to our requests. Their proactive and responsive approach ensured that our needs were consistently addressed, contributing significantly to the project's success.

Are there any areas for improvement or something Brackets Private Limited could have done differently?

One potential area for improvement or a suggestion for Brackets Private Limited could be a focus on enhancing user experience testing. Strengthening this aspect could further refine the web app's usability and overall user satisfaction, ensuring a more seamless and enjoyable experience for end-users.