Boston Managed IT

BACKGROUND

Introduce your business and what you do there.

I’m the COO of STRM.BIO, a biotechnology company developing gene therapies using extracellular vesicles as natural delivery vehicles. We aim to create safer, more effective treatments for rare diseases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish for your biotechnology company?

We wanted a one-stop shop for IT management and help desk needs. We also needed a group that would help us strategize when it came to policies and best practices for a company at our stage.

SOLUTION

Can you describe the scope of work from Boston Managed IT?

Boston Managed IT provides comprehensive help desk services. The team also consults regularly on best practices for structure and optimal utilization of our Microsoft 365 environment, including mailboxes, shared groups, files, and channels. In addition, they advise us on data storage options and IT and data privacy policies. Boston Managed IT also sources new laptops for new hires and services existing laptops as needed.

What is the team composition?

We work with 2–5 teammates from Boston Managed IT.

How did you come to work with Boston Managed IT?

We found Boston Managed IT through an online search. We chose them because they were close to our geographic location, their pricing fit our budget, and they offered good value for the cost and comprehensive services.

What is the status of this engagement?

We started working with Boston Managed IT in September 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Boston Managed IT handles our IT issues quickly and competently. The team always responds within hours, and we don’t have any long-term or unresolved IT issues. We haven’t noticed any decreases in efficiency due to IT issues, which means Boston Managed IT is doing their job well.

How did Boston Managed IT perform from a project management standpoint?

They deliver on time. We communicate with Boston Managed IT through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We’re impressed with Boston Managed IT’s high reliability, friendliness, and willingness to engage in strategic discussions.

Are there any areas they could improve?

There’s nothing specific Boston Managed IT could improve on.

BACKGROUND

Please describe your company and position.

I am the President of Pyramid Technical COnsutants, Inc.

Describe what your company does in a single sentence.

Engineering design

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• Establish company wide network
• Provide backups
• Provide IT security

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

High ratings

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initial setup of network; continual IT services, cybersecurity, and backups

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Kept system safe

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always prompt and very responsive.

What was your primary form of communication with Boston Managed IT?

Email or Messaging App

What did you find most impressive or unique about this company?

High quality service with good communication

Are there any areas for improvement or something Boston Managed IT could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the President of Arise Consulting Service, Inc.

Describe what your company does in a single sentence.

• SUpport children and families with special needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• Help set up a safe, secure email and data system
• Keep work confidential
• Resolve problems as they arise

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• complete set up of services
• transfer from previous platform
• complete support and expertise
• ongoing support and answers 
• new equipment when needed
• support for all staff

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• increased web site traffic
• increased professionalism of IT services
• Better insurance rates due to the top level services

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Complete professional
• 100% success
• Answered and continue to answer all questions
• Patient with my lack of IT knowledge

What was your primary form of communication with Boston Managed IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Total skills - virtual, in-person, email
• Timeliness
• Efficiency
• Knowledge

Are there any areas for improvement or something Boston Managed IT could have done differently?

• This company was patient and supportive from day 1

BACKGROUND

Please describe your company and position.

I am the Executive Director of Opportunties for Inclusion

Describe what your company does in a single sentence.

Opportunities for Inclusion is a non-profit organization dedicated to providing community-integrated support, vocational development, and residential services that empower individuals with intellectual and developmental disabilities to lead fulfilling, independent lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• Providing reliable, 24/7 help desk services to ensure staff can focus on service delivery without technical interruptions.
• Ensuring all digital systems meet the rigorous data privacy and reporting standards required for human services and non-profit operations.
• ligning technology investments with long-term organizational goals

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

A dedicated support line for OFI employees to resolve hardware, software, and connectivity issues in real-time. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By establishing a standardized procurement and maintenance lifecycle, the agency has seen a 20% increase in the average lifespan of staff laptops and tablets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BMIT is a highly organized project management and consistent, on-time delivery, particularly during critical transition periods. 

What was your primary form of communication with Boston Managed IT?

Email or Messaging App

What did you find most impressive or unique about this company?

A mix of proactive planning and high-touch responsiveness characterizes their approach.

Are there any areas for improvement or something Boston Managed IT could have done differently?

N/A