Blennd

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a dental company 

Describe what your company does in a single sentence.

Dental Talent Marketplace

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Blennd to accomplish?

• New Website

SOLUTION

How did you find Blennd?

Clutch Site

Why did you select Blennd over others?

seemed high quality

Describe the scope of work in detail. Please include a summary of key deliverables.

Please read if you're considering moving forward with Blennd for your new website!

We engaged Blennd to build our website, but unfortunately, the final product fell short of our expectations and has led to ongoing issues. Despite investing significantly, we encountered several technical and structural problems that have impacted both usability and SEO performance.

Firstly, the site was launched with unnecessary slug changes that negatively affected our SEO. Key pages, including our homepage, experienced critical errors, making them inaccessible at times. The homepage, for instance, had PHP errors due to syntax issues, specifically array offset issues on string variables. These types of errors should not exist in a finished product from a professional agency.

The site contains several modules that function awkwardly, often lacking intuitiveness. For example, FAQs have appeared out of order, pages broke frequently, and in some cases, pages went missing entirely. We've also been charged for hours Blennd spent fixing their own mistakes, which was frustrating and felt unfair given the high cost of the project.

Performance was also a major letdown. We emphasized site speed and optimization as priorities, yet the site failed initial performance tests. Only after we made additional adjustments did the site perform to an acceptable level.

Other design choices have been confusing and disruptive to our workflow. FAQs are hosted on uneditable, unattractive pages, blogs remain hidden until tagged, and sections inexplicably labeled as "xxx Archive" appear on live pages, creating a disjointed experience. We had expected these elements to be handled professionally without the need for so much handholding.

While we could have been more hands-on, we had hoped that, with the cost and promises made, we’d be able to take a more hands-off approach. Blennd's service and attention to detail were not up to par with the investment we made.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are not happy with the outcome

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were satisfied with the project manager.

What was your primary form of communication with Blennd?

Virtual Meeting

What did you find most impressive or unique about this company?

n/a

Are there any areas for improvement or something Blennd could have done differently?

Yes, we were unahppy with the results.