BixoSoft

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of SalveoWell, an e-commerce company. We cultivate, process, and distribute certified organic barley grass superfood supplements, including pure leaf powders and capsules, to support natural immunity, detoxification, and everyday wellness across the Philippines, Singapore, Hong Kong, and Dubai.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BixoSoft?

We wanted to build a complete technology ecosystem that could support our growing wellness and supplement business across multiple countries. We needed a connected system covering e-commerce, mobile applications, inventory, orders, payments, memberships, commissions, payroll, reporting, and day-to-day business operations. We also wanted to automate processes that were previously handled manually and introduce AI-driven capabilities to improve decision-making and operational efficiency.Most importantly, we needed a scalable and reliable technology foundation that could grow with the business and keep all of these systems connected.

SOLUTION

What was the scope of their involvement?

BixoSoft has handled the end-to-end development of our technology ecosystem, including both customer-facing platforms and the core systems powering our business operations. On the e-commerce side, they’ve developed the online e-commerce platform, product and order management, customer accounts, payments, inventory integration, and related workflows.Beyond e-commerce, the scope has included the SWAPP mobile application, ERP and administrative systems, inventory and warehouse management, PV/points and commission processing, membership and compensation logic, cash balances and payments, payroll, reporting, and multi-country business operations. BixoSoft has also developed integrations and automation to keep these systems connected and reduce manual work.As the platform has evolved, they’ve also incorporated AI-driven functionality for analytics, predictions, and operational decision-making. The overall deliverable has been a connected, scalable ecosystem rather than a standalone website or mobile app, allowing us to manage e-commerce, customers, members, finances, inventory, and internal operations through an integrated technology platform.

What is the team composition?

We’ve worked with 17 teammates from BixoSoft.

How did you come to work with BixoSoft?

We found them through a referral. We chose BixoSoft because they demonstrated a strong understanding of both our business requirements and the technical complexity of our e-commerce operation. They offered a tailored solution rather than an off-the-shelf platform, and their experience with e-commerce, ERP, inventory management, and custom software gave us confidence that they could handle the project as it grew.Their communication, technical expertise, and willingness to understand our long-term requirements also made them stand out from the other options we considered.

How much have you invested with them?

We’ve spent around $1.5 million.

What is the status of this engagement?

We started working with them in June 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the clearest indicators of the project's success has been our ability to scale our operations using the technology ecosystem BixoSoft has built. When we started working together, we had only two branches. Today, we’ve grown to 24 branches across four countries, and the platform has provided the technology foundation needed to support that expansion.As the business has grown, the ecosystem has allowed us to manage e-commerce, customers, members, inventory, orders, payments, commissions, payroll, and reporting through connected systems rather than relying on disconnected tools and manual processes.BixoSoft has also automated key business workflows, including points and commission calculations, inventory and operational processes, reporting, payments, and other repetitive tasks. 
This has improved operational efficiency and given our team greater visibility and control as the organization has become more complex.The SWAPP mobile application and AI-driven capabilities have further expanded what we can do digitally, supporting customers, members, analytics, prediction, and decision-making.Ultimately, the biggest measurable outcome has been scalability. The technology hasn’t been built only for our business at the time — it’s been built to grow with the company. The fact that we’ve expanded from two branches to 24 branches across four countries demonstrates that the platform has been able to support a significantly larger and more geographically distributed operation without having to replace the entire technology foundation.

How did BixoSoft perform from a project management standpoint?

BixoSoft’s project management has been one of the strengths of our engagement. Because this has been a large and continuously evolving technology ecosystem rather than a simple fixed-scope website, the team has managed the project in phases and prioritized the most important business functions as our needs have developed.Communication with the BixoSoft team has been consistent, and they’ve been responsive when requirements have changed or new functionality has been needed. They’ve coordinated development across the e-commerce platform, mobile application, ERP, inventory, payments, commissions, payroll, reporting, integrations, automation, and later AI-driven features.Rather than treating the initial scope as the end of the project, BixoSoft has continued to evolve the platform as we’ve expanded into new branches and countries. This flexibility has been particularly important because we’ve grown from two branches to 24 branches across four countries during our relationship.Overall, BixoSoft has delivered reliably and maintained momentum throughout the engagement. The project has required ongoing development and expansion, so success has been less about delivering one application on a single deadline and more about consistently delivering new capabilities while keeping the overall ecosystem stable and scalable.

What did you find most impressive about them?

What has impressed us most about BixoSoft has been their ability to understand our business beyond the individual technology requirements. They haven’t approached us as simply an e-commerce website or mobile app project. They understand how our e-commerce, membership, commissions, inventory, payments, payroll, reporting, and internal operations all need to work together, and they’ve built the technology around those business processes.What’s been particularly unique is their ability to handle the complexity of the ecosystem while continuing to adapt as our business has evolved. New branches, countries, products, workflows, integrations, automation requirements, and AI capabilities have been incorporated into the platform without losing sight of the bigger picture.We’ve also appreciated that BixoSoft has acted more like a long-term technology partner than a traditional development vendor. They’ve been willing to understand the underlying business problem, propose technical solutions, and continue improving the system rather than simply completing a predefined list of features.The scale of what the platform has ultimately supported has been the most impressive part. We started with two branches, and we’ve grown to 24 branches across four countries while continuing to use the ecosystem BixoSoft has built. That ability to build something that can grow with the business is what has stood out most to us.

Are there any areas they could improve?

One area that could be improved is having even more structured planning and documentation as the project continues to grow. Our requirements have evolved significantly over time, with new branches, countries, business processes, integrations, automation, and AI capabilities being added. Sometimes, it’s been challenging to keep every new requirement and priority perfectly aligned with the original roadmap.A more formal process for documenting changing requirements, prioritizing enhancements, and communicating the roadmap could have made some phases of the project even more predictable.That said, we see this more as an opportunity to improve an already successful long-term engagement than as a major issue. BixoSoft has been responsive to changing requirements and has continued to adapt the platform as we’ve expanded. Overall, their flexibility has been one of the reasons our partnership has worked so well.