BFJ Digital

BACKGROUND

Please describe your company and your position there.

I am the Marketing Manager for SmartClinics, a growing network of family medical centres operating from seven cities across Queensland and Tasmania.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BFJ Media ?

Full-service digital marketing services: SEO / SEM / Social / Email Marketing / Automation / Reporting / Website Design & Development / SMS.

What were your goals for this project?

To attract more customers. 

SOLUTION

How did you select this vendor?

Via a brief/approval process with a number of agencies.

Describe the scope of their work in detail.

BFJ Media was asked to provide a digital marketing strategy that generated more awareness of our growing multi-location business (1 location to almost 40). Their impressive ROI of media strategy has ensured our marketing budget has remained steady, even with so many locations.

What was the team composition?

A senior specialist in each channel they managed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The growth of the domain has been phenomenal. It increases almost every single month while our brand campaigns remain steady.

How effective was the workflow between your team and theirs?

It's excellent. They reply and action work within hours when possible. We always feel like our business is as important to them as it is us.

What did you find most impressive about this company?

Their service level, relaxed attitude, and technical knowledge. They're not like other agencies. They feel like part of our team.

Are there any areas for improvement?

No.