BFJ Digital

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of a company that designs and builds custom homes. We combine over 20 years of expertise with clients’ personal styles to create high-quality, tailored living spaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We hired BFJ Digital to bring in more qualified inquiries from people genuinely looking to build a custom home. We also wanted to improve our online visibility, reduce wasted ad spend, and create a more consistent flow of leads rather than relying too heavily on referrals.

SOLUTION

What was the scope of their involvement?

BFJ Digital handled the overall lead generation strategy, including managing our Google Ads campaigns, refining the targeting, and improving the landing pages. They also set up lead tracking, monitored campaign performance, and provided regular reports so we could see where inquiries were coming from. The main focus was on attracting people who were genuinely interested in building a custom home, rather than just driving more website traffic. As for specific deliverables, BFJ Digital created dedicated landing pages for our campaigns, developed and tested different ad copy and creatives, and set up proper tracking for calls and online inquiries. We also received regular performance reports covering lead numbers, cost per lead, and the campaigns generating the best results.

What is the team composition?

We worked with 2–5 teammates from BFJ Digital.

How did you come to work with BFJ Digital?

We found them on Clutch. We chose them because they were close to my geographic location and offered good value for the cost.

How much have you invested with them?

We spent around $10,000.

What is the status of this engagement?

We worked together from June–July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a steady increase in qualified inquiries and a noticeable improvement in lead quality. The cost per lead also became more efficient as the campaigns were refined, and we had a clearer idea of which services and locations were driving the strongest results. Overall, the leads were more relevant, and the inquiry flow became much more consistent.To give you specific figures, we recorded a 37% increase in qualified leads, which meant more inquiries were coming from people who were genuinely ready to discuss a custom home build. Our cost per lead also dropped by 11%, so the campaigns became more efficient while still bringing in better-quality opportunities.Moreover, the stronger lead quality translated into more serious sales conversations and a higher number of inquiries progressing to consultations and project discussions. We were spending less time following up on unsuitable leads, which helped the team focus on people who were genuinely considering a custom build. That made the overall sales process more efficient and contributed to more project opportunities entering the pipeline.

How did BFJ Digital perform from a project management standpoint?

BFJ Digital managed the project well and kept everything moving without us having to chase them. They were clear about timelines, provided regular updates, and delivered the agreed work on time. Any questions or changes were handled quickly, and the whole process felt organized and straightforward.

What did you find most impressive about them?

What stood out most was how well they understood that more leads didn’t always mean better leads. They focused on attracting people who were genuinely suited to our type of custom home projects, rather than chasing vanity numbers. Their advice was practical, the reporting was easy to follow, and they were always upfront about what was working and what needed adjusting.

Are there any areas they could improve?

There wasn’t anything major we felt needed changing. At times, a little more notice before testing new campaign ideas would’ve helped with our internal planning, but the team was always open to feedback and quick to adjust. Overall, the project was handled well, and the results spoke for themselves.

BACKGROUND

Introduce your business and what you do there.

We are a Queensland-based registered training organization. We offer accredited childcare and electrotechnology courses to domestic and international students across multiple campuses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We needed help improving our visibility on Google, bringing more relevant traffic to our website, and generating more inquiries from people genuinely interested in our education and training courses. We also wanted a clearer SEO strategy, better-performing website content, and a stronger understanding of what was actually driving results.

SOLUTION

What was the scope of their involvement?

BFJ Digital handled our overall SEO strategy, including keyword research, website audits, technical improvements, and optimizing key course pages. They also helped with content planning, on-page SEO, tracking rankings, and reviewing performance through regular reports. The main focus was making the website easier to find on Google and attracting people who were genuinely interested in our training courses.

What is the team composition?

We worked with two teammates from BFJ Digital.

How did you come to work with BFJ Digital?

We found them on Clutch. We chose them because they were close to our geographic location, and their pricing fit our budget.

What is the status of this engagement?

We worked together from July 2024–June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw steady improvements across organic traffic, Google rankings, course inquiries, and lead quality. The biggest win was getting more people onto the website through search, particularly as our rankings started improving for relevant course-related terms. That stronger visibility also helped bring in more genuine inquiries from people who were actually interested in training, rather than just general website traffic.

How did BFJ Digital perform from a project management standpoint?

BFJ Digital’s project management was really solid. Their communication was clear, so we always knew what they were working on. The regular updates made it easy to follow the progress. They delivered the agreed work on time and were quick to respond whenever we had questions or needed something explained. We communicated via email and a messaging app.

What did you find most impressive about them?

What stood out most was how practical and straightforward BFJ Digital was. They didn’t overcomplicate things or throw a heap of SEO jargon at us. They took the time to understand our courses, explained what they were doing in plain English, and focused on changes that could genuinely improve traffic and inquiries.

Are there any areas they could improve?

Nothing major comes to mind. Overall, the project ran smoothly, and the communication was clear. It may have been helpful to have a little more detail around the longer-term content plan earlier on, but whenever we had questions, the team was responsive and happy to explain the next steps.

BACKGROUND

Introduce your business and what you do there.

We provide designer-curated furniture packages, managing everything from product selection through to delivery, installation, and styling.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We needed help improving how we managed leads and customer information in HubSpot, streamlining our sales process, and creating a clearer view of where potential clients were in the furniture package journey. We also wanted to reduce manual admin tasks and make it easier for our team to follow up on inquiries consistently.

SOLUTION

What was the scope of their involvement?

BFJ Digital handled the HubSpot setup and ensured it worked properly for the way our business operates. This included setting up the CRM, organizing our sales pipeline, improving how leads were tracked, and creating automated workflows to cut down on manual follow-ups. They also helped with reporting and gave our team guidance on how to use the system day to day.

What is the team composition?

We worked with two teammates from BFJ Digital.

How did you come to work with BFJ Digital?

We found them through an online search. We chose them over other options because of their high ratings and good value for the cost.

What is the status of this engagement?

We worked together from July 2025-June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest improvements were better visibility across our sales pipeline, more consistent lead tracking, and less time spent on manual follow-ups. Our team could see where each inquiry was up to, which made it easier to prioritize leads and keep things moving. The reporting dashboards also gave us a much clearer view of sales activity and overall performance.Since the new HubSpot setup was introduced, our average lead response time dropped from around 24 hours to under eight hours. Automated workflows also reduced the time spent on manual follow-ups by roughly 30%, which freed the team up to focus more on active inquiries and customer conversations. We also saw an improvement of around 15% in the number of leads progressing through the sales pipeline, largely because everything was easier to track and follow up on consistently.Another improvement was the quality and consistency of our sales reporting. We had a much clearer view of where leads were coming from, how long they were staying at each stage, and which opportunities needed attention. Our follow-up rate improved as well, and fewer inquiries were slipping through the cracks. The team was able to work more efficiently and make decisions based on clearer, more reliable data.

How did BFJ Digital perform from a project management standpoint?

BFJ Digital managed the project really well. Communication was clear; we knew what was happening at each stage, and they were quick to respond whenever we had questions or needed something explained. The main deliverables were completed within the agreed timeframe, and any changes along the way were handled without holding up the project.

What did you find most impressive about them?

What stood out most was how well they understood the way our business actually worked before setting anything up. They didn’t just apply a standard HubSpot solution. They tailored the CRM, workflows, and reporting around our sales process and explained everything in a straightforward way without making it overly technical. It felt practical from the start, and the team was easy to work with throughout.

Are there any areas they could improve?

Overall, we were happy with how the project was handled. The only thing that may have helped was having a bit more time for hands-on training once everything was set up, particularly for team members who were newer to HubSpot. That said, BFJ Digital was responsive whenever questions came up and made sure we had the support needed to get comfortable with the system.

BACKGROUND

Introduce your business and what you do there.

We are a registered training organization that provides nationally recognized courses focused on energy solutions and environmental impact. We support individuals and organizations to upskill and address energy challenges.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We needed help improving our website to make it easier for users to understand what training we offer, who it’s for, and how to take the next step. The goal was to clean up the user journey, make the site feel more professional, and give users a smoother experience, especially on mobile. We also wanted the website to better reflect the quality of our training and make inquiries a bit easier for future students and clients.

SOLUTION

What was the scope of their involvement?

BFJ Digital helped with the website design and UX side of the project, focusing on making the site clearer and easier to use. The main work included reviewing the website’s structure, improving the layout of key pages, refining the user journey, and ensuring the design worked well across desktop and mobile devices.They also helped us think through how the content was presented so visitors could find the right training information without getting lost. Overall, the key deliverables were a cleaner website design, better page flow, improved mobile experience, and a more professional online presence that was easier for future students and clients to navigate.

What is the team composition?

We worked with 2–5 teammates from BFJ Digital.

How did you come to work with BFJ Digital?

We found them on Clutch. We chose them because they had high ratings and were close to my geographic location.

What is the status of this engagement?

We worked together from October–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest wins were how much easier the website became to use and understand. We noticed users could find the right course information more quickly, and the site gave a much better first impression than before.From a measurable point of view, we saw progress through stronger engagement on key pages, better mobile usability, and a smoother inquiry path. The number of website inquiries also became easier to track, which helped us see where users were coming from and what they were interested in. For us, success was not just about having a better-looking website. It was about having a site that worked harder for the business and made the next step clearer for potential students and clients.

How did BFJ Digital perform from a project management standpoint?

BFJ Digital was really easy to work with from a project management point of view. They kept things moving, communicated clearly, and ensured we knew what was happening at each stage.There were a few normal back-and-forth moments with feedback and changes, but nothing felt messy or hard to manage. They were responsive, practical, and did a good job of keeping the project on track. Overall, they delivered what they said they would, and the timing was handled well.

What did you find most impressive about them?

What impressed us most was that BFJ Digital didn’t just focus on making the website look good. They really thought about how users would use it, what information they needed first, and how to make the whole experience feel simpler.They were also good at explaining the reasoning behind their recommendations without making it too technical. It felt like they understood both the design side and the business side, which made a big difference. The end result was a website that looked more professional but also felt more useful for the people actually visiting it.

Are there any areas they could improve?

Overall, we were really happy with the process and the end result. If anything, it would have been helpful to have a little more upfront guidance around what content or feedback they needed from us at each stage so we could prepare things a bit faster on our end.That said, it was only a minor thing. Once we were into the project, BFJ Digital was responsive, clear with their recommendations, and easy to work with. Any questions or changes were handled well, so there wasn’t much we would change.

BACKGROUND

Introduce your business and what you do there.

We are a research-driven property wealth advisory firm in Australia. We provide high-net-worth professionals and families with institutional-grade property portfolio strategy, acquisition, lending, and active management under one integrated team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We needed help getting clearer visibility across our digital performance, marketing data, and reporting. The main goal was to better understand which channels were driving quality inquiries, improve how we tracked results, and turn the data into practical insights we could use to make better marketing decisions.

SOLUTION

What was the scope of their involvement?

BFJ Digital provides data and analytics support across our digital marketing activity. The team has reviewed our tracking setup, organized performance data, improved reporting, and helped us understand how different channels contribute to inquiries. BFJ Digital works across our key digital marketing channels, including website performance, organic search, paid advertising, and inquiry tracking. The team has also helped improve our reporting through tools like Google Analytics, Google Search Console, and Looker Studio.

What is the team composition?

We work with two teammates from BFJ Digital.

How did you come to work with BFJ Digital?

We found BFJ Digital on Clutch. We chose them because they were close to our geographic location, and their pricing fit our budget.

What is the status of this engagement?

We worked with BFJ Digital from January 2025–May 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BFJ Digital has delivered clearer and more reliable reporting that makes it easier to see what’s working across our digital channels. We have better visibility over inquiry sources, website performance, and campaign results, which helps us make more informed decisions instead of relying on guesswork. The team has also given us a stronger baseline for tracking future growth and marketing performance.Moreover, BFJ Digital has helped us get a much clearer view of where inquiries are coming from, which channels are performing best, and how users are interacting with the website. This has made it easier to track performance consistently and make better decisions around future marketing activity.Additionally, the improved reporting has helped us better understand which channels are bringing in more relevant inquiries, not just traffic. It has also highlighted where users are engaging on the website and where there may be gaps in the inquiry journey. As a result, we’ve been able to make more informed decisions around campaign focus, content priorities, and where to invest more attention moving forward.

How did BFJ Digital perform from a project management standpoint?

BFJ Digital’s project management is clear, organized, and easy to work with. The team communicates well throughout the process, explains updates in a straightforward way, and keeps the project moving without unnecessary delays. BFJ Digital delivers what we need on time and makes the whole process feel smooth and well-managed. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What stands out the most about BFJ Digital is how they make the data easier to understand and actually useful. The team doesn’t just provide reports for the sake of reporting; they help turn the numbers into clear insights we can apply to our marketing decisions, which makes the process feel practical, focused, and valuable.

Are there any areas they could improve?

There’s nothing major that BFJ Digital needs to do differently.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a contracting company. We design and build custom swimming pools for residential properties, focusing on functional outdoor spaces that suit different lifestyles and budgets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We needed to improve our online visibility, generate more qualified inquiries through our website, and help our business appear more consistently in local search results around Wollongong and surrounding areas.

SOLUTION

What was the scope of their involvement?

BFJ Digital handles the SEO side of things for us, including website optimization, content updates, keyword targeting, technical fixes, and ongoing work to help improve our rankings locally. They also help clean up a few issues on the site and give us regular updates on how things are tracking month to month.BFJ Digital has worked across a fair bit of the website, mainly the service pages and location-based content. The team has also sorted out technical SEO issues, improved page speed, updated metadata, and helped with new content targeting pool-related searches around Wollongong.

What is the team composition?

We work with two teammates from BFJ Digital.

How did you come to work with BFJ Digital?

We found them through an online search. We chose them because they offered good value for the cost.

What is the status of this engagement?

We worked together from February–May 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started seeing stronger rankings for a bunch of our main search terms, along with a noticeable lift in website traffic and inquiry volume. A lot more leads were coming through organically instead of relying as heavily on paid ads, and we were getting better visibility in the local Wollongong area over time.Over the first several months, website traffic was up by around 40%, and inquiry volume increased roughly 25%–30% compared to the same period before the campaign started. We also saw a number of our key pool-related search terms move onto the first page of Google, which made a pretty noticeable difference in lead quality.BFJ Digital keeps track of keyword rankings, organic traffic, website inquiries, click-through rates, and how different pages are performing in search results. The monthly reports are pretty easy to follow and give us a good snapshot of what's improving and where more work is still needed.

How did BFJ Digital perform from a project management standpoint?

Project management has been solid the whole way through. The team is organized, easy to get hold of, and pretty clear about what they're working on each month. Deliverables and updates are always sent through on time, and if anything needs extra input from our side, they follow it up without things dragging out.We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Probably the biggest thing is how straightforward and transparent BFJ Digital is compared to other agencies we've dealt with before. They explained things in plain English, didn't overpromise quick results, and actually focused on long-term growth instead of just chasing vanity metrics. It feels a lot more collaborative rather than being left in the dark.

Are there any areas they could improve?

Honestly, not much stands out. SEO takes time, so naturally, there have been periods where progress has felt a bit slower, but BFJ Digital has been pretty upfront about that from the start. A few extra strategy check-ins along the way could've been helpful, but overall, the communication and delivery have been solid.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of a healthcare support services company focused on improving patient access, communication, and day-to-day care coordination for people across Brisbane.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We needed help streamlining our patient inquiry and follow-up processes, improving how we manage customer interactions across different channels, and setting up more efficient automation workflows to reduce manual admin work for our team.

SOLUTION

What was the scope of their involvement?

BFJ Digital has worked with us on mapping out and improving our customer experience processes, particularly around patient inquiries, follow-ups, and internal workflow automation. The project has included strategy sessions, automation setup, CRM-related support, customer journey planning, and reporting improvements to help our team better track interactions and response times. BFJ Digital has also helped identify areas where manual processes could be reduced to improve day-to-day efficiency.In terms of tools, BFJ Digital has helped set up a combination of CRM and customer communication automations to improve how inquiries and follow-ups are handled internally. This includes workflow automation for lead and patient inquiries, automated notifications, reporting dashboards, and integrations between different systems so information can be tracked more consistently across the team.

How did you come to work with BFJ Digital?

We found them through an online search. We chose them over other options because they had high ratings, were close to our geographic location, and their pricing fit our budget.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working together in February-April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the main improvements we’ve noticed is a more consistent process for handling inquiries and follow-ups, which has reduced delays and a lot of manual admin work for our staff. We’ve also had better visibility across customer interactions and reporting, making it easier to track response times and identify where processes can be improved. The systems have felt more organized and manageable as the workload has increased.Specifically, we’ve seen a noticeable reduction in the amount of manual follow-up work our admin team handles each week, particularly around inquiry tracking and appointment-related communication. Response times have become more consistent, and we’ve had fewer inquiries slipping through the cracks because the workflows are centralized and easier to monitor. Internally, the team also spends less time moving information between systems, which has improved overall efficiency as inquiry volumes have increased.While we weren’t tracking every metric formally before the project, we’ve estimated that manual admin related to inquiry handling and follow-ups has dropped by around 30%–40% once the automation workflows have been in place. We’ve also seen faster response times across incoming inquiries, particularly during busier periods, because the team has clearer visibility and fewer manual steps in the process.Another positive outcome has been improved consistency in how inquiries and customer interactions are managed across the team. Before the changes, a lot of processes relied on manual tracking, which made it harder to maintain visibility as workloads increased. After the new workflows were implemented, we had fewer missed follow-ups and a much clearer overview of where each inquiry was sitting, which helped improve internal coordination and day-to-day efficiency.

How did BFJ Digital perform from a project management standpoint?

BFJ Digital’s project management has been organized and easy to work with throughout the engagement. Communication was consistent, timelines were clearly outlined, and the team was responsive whenever adjustments or questions came up during the process. Most deliverables have been completed on schedule, and BFJ Digital has been proactive in keeping the project moving without overcomplicating things for our internal team.

What did you find most impressive about them?

What has stood out the most has been BFJ Digital’s ability to understand the operational side of our business rather than just focusing on the technical setup. The team has taken the time to understand how our team actually handles inquiries and day-to-day workflows and has tailored the automation around that. Their communication has also been very straightforward, which has made the process much easier for a non-technical team to follow and implement internally.

Are there any areas they could improve?

Like with most projects involving process changes, there have been a few stages where additional documentation or training resources could have helped our team adapt a little faster internally, particularly as new workflows were being introduced. Aside from that, their communication and support throughout the project have been solid.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of an IT solutions company. We provide tailored IT solutions and support services that help businesses improve efficiency, security, and day-to-day operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We engaged BFJ Digital to help improve our CRM processes, streamline sales workflows, and build a more efficient system that could better support customer management and future growth.

SOLUTION

What was the scope of their involvement?

BFJ Digital has managed the planning, development, and implementation of our CRM solution, including workflow automation, custom configuration, data structure improvements, reporting dashboards, and guidance to ensure the system aligned with our sales and operational processes. They’ve worked with Salesforce and helped deliver customized workflows, lead and opportunity management improvements, reporting dashboards, automation features, and a cleaner system structure that better suited our day-to-day processes.

What is the team composition?

We’ve worked with two teammates from BFJ Digital.

How did you come to work with BFJ Digital?

We found them through an online search. We chose them because they were close to my geographic location and offered good value for the cost.ry

What is the status of this engagement?

The engagement lasted from February–April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BFJ Digital has delivered clearer pipeline visibility, faster internal processes, improved reporting accuracy, and reduced manual admin tasks. Our team has been able to manage leads and customer activity more efficiently, which has created a stronger foundation for ongoing growth. We’ve seen a noticeable reduction in manual administration time of around 30%, reporting accuracy has improved significantly due to cleaner data capture, and our team has been able to manage a higher volume of leads and opportunities without increasing workload. Response times on internal sales updates have also become much faster. Before the project, lead updates and internal follow-up tasks could take a day or more to process. After implementation, most updates have been completed the same day, often within a few hours. We also estimate the team could comfortably manage around 20%–25% more active leads due to improved automation and visibility.

How did BFJ Digital perform from a project management standpoint?

BFJ Digital has managed the project professionally and kept communication clear from start to finish. Milestones have been well organized, updates have been consistent, and any questions have been handled promptly. They’ve delivered key stages on time and remained flexible whenever adjustments have been needed during the rollout. We’ve communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What has stood out most is their ability to understand both the technical side of the project and the practical day-to-day needs of the business. They haven’t offered a generic solution. Instead, they’ve tailored the CRM setup to how our team actually works and communicated everything in a clear, straightforward way.

Are there any areas they could improve?

Overall, the project has been handled very well. BFJ Digital has been responsive and provided support whenever it’s been needed.

BACKGROUND

Introduce your business and what you do there.

I'm the director of a consumer products and services company. We buy and supply gold products, working with both individual sellers and commercial clients across Melbourne.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BFJ Digital?

We engaged BFJ Digital to refine our branding so it better reflected the professionalism, trust, and credibility required in the gold buying and supply industry.

SOLUTION

What was the scope of their involvement?

BFJ Digital handled a full branding refresh, including logo design, brand identity development, and visual guidelines, along with refining how our business is presented across digital channels to ensure a more consistent and professional look. They also supported us with branded marketing materials, helping create consistent templates and assets we could use across client communications and promotional content.

What is the team composition?

We worked with 2–5 teammates from BFJ Digital.

How did you come to work with BFJ Digital?

We found them on Clutch and chose them because of their high ratings.

What is the status of this engagement?

We worked together in February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a noticeable improvement in how our brand is perceived, with clients commenting on the more professional and consistent look, which has helped build greater trust and confidence in our services. We also noticed a 15%–20% increase in client inquiries and more consistent engagement, particularly from new clients who mentioned the improved look and clarity of our branding as a factor in reaching out.

How did BFJ Digital perform from a project management standpoint?

BFJ Digital's project management was well-organized and easy to follow. They generally delivered on time, and when there were any delays, they communicated clearly and kept things moving without any issues. We primarily communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What stood out most was BFJ Digital's ability to understand our industry and translate that into a brand that feels credible and aligned with how we operate, rather than something overly generic or design-focused without context.

Are there any areas they could improve?

At times, a bit more upfront clarity on timelines for certain stages would have helped, but overall, the process was smooth, and any delays were communicated well.

BACKGROUND

Please describe your company and position.

I am the Marketing Head

Describe what your company does in a single sentence.

Provides residential and in-home care solutions, focusing on patient wellbeing and family support across multiple locations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BFJ Digital to accomplish?

• Improve patient and family communication touchpoints
• Streamline digital experience across website and enquiries
• Increase engagement and satisfaction across channels

SOLUTION

How did you find BFJ Digital?

• Online Search
• Referral

Why did you select BFJ Digital over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from BFJ Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BFJ Digital supported us in improving our overall customer experience across digital touchpoints. This included reviewing our website journey, enquiry process, and communication flow. They identified gaps in how users interacted with our site and implemented improvements to navigation, content clarity, and enquiry forms. They also advised on messaging to make information easier for families to understand, especially during the decision-making process. The work was ongoing, with continuous refinements based on user behaviour and feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw an increase in enquiry completions and longer time spent on key pages. Internally, our team also noticed fewer incomplete enquiries and clearer communication from prospects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Structured but flexible. Regular updates, quick responses, and clear direction on next steps.

What was your primary form of communication with BFJ Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to simplify complex service information into something easier for users to understand is impressive.

Are there any areas for improvement or something BFJ Digital could have done differently?

Some changes required testing before seeing results, so early phases took a bit of time to stabilise.