Bauer Entertainment Marketing

BACKGROUND

Please describe your company and your position there.

I am the investor of Anomaly Show LLC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bauer Entertainment Marketing?

We were looking to grow our new touring production of Anomaly Show LLC.

SOLUTION

How did you select this vendor?

We selected BEM after speaking with other companies. They came highly recommended and was the best fit for our needs.

Describe the scope of their work in detail.

Advertising and Marketing

What was the team composition?

We worked closely with the vendor and staff who are highly effective and motivated

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Bauer Entertainment Marketing (BEM) provided outstanding service for our touring show, ANOMALY. The firm graciously and professionally handled several unexpected postponements due to COVID and contributed substantial hours of additional services at no cost to ANOMOLY to support the show during such a challenging time.

How effective was the workflow between your team and theirs?

We would have weekly meetings and updates on projects and plans

What did you find most impressive about this company?

BEM truly went above and beyond. We give them our strongest endorsement for their future clients.

Is there any area for improvement or anything that could have been done differently?

Not at all, they delivered on all our needs.

UPDATED REVIEW

This review was published on April 30, 2021.

Producer, Theatrical Show

Arts, Entertainment & Music

1-10 Employees

Houston, Texas

$10,000 to $49,999

Jul 2019 - Apr 2021

Project summary

A theatre production hired Bauer Entertainment for their digital marketing expertise. The main goal was to generate awareness and sell tickets for the client's upcoming shows.

Feedback summary

Bauer Entertainment did not meet the client's needs. Ultimately, the team's lack of commitment to the project led to miscommunications and increased tensions, which eventually resulted in the termination of the engagement. The client was also assigned to an inexperienced project manager.   

BACKGROUND

Please describe your company and your position there.

We operate and manage a touring theatrical show.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bauer Entertainment Marketing?

Digital and traditional marketing.

What were your goals for this project?

To gain public awareness and sell tickets.

SOLUTION

How did you select Bauer Entertainment Marketing?

Reviewing options within our industry.

Describe the scope of their work in detail.

For each market we were performing in, they would buy marketing for the event.

What was the team composition?

Owner oversight of an inexperienced associate.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I am absolutely disgusted by BEM’s behavior and approach to business as we’re coming out of the pandemic and starting to get the ball rolling again. As Covid was looming, Brian was adamant that we get him $14k+ in show marketing management fees in order to execute a new contract to promote shows. Needless to say, those shows didn’t happen. The shows had been rescheduled half a dozen times with our management spearheading that effort and marketing on boarding having been done at the venues.

During the pandemic there was various unnecessary efforts at “busy work”, including having me do a virtual show that produced $200 with no continuing follow through and definitely wasn’t worth my time or effort. Throughout this whole pandemic, there was no guidance as to markets re-opening, with BEM not being happy when we decided to push back shows as it was far too early to begin performances, with capacity caps making it impossible to turn a profit. During this time, our account was also handed to an inexperienced employee, who apparently did not care what we thought. Assets that we did not want used and which was repeatedly communicated, would immediately show up in ads, despite even being listed in her post-call recaps. Contests and promotional concepts would be discussed, and then never heard about again.

Another client that I referred to BEM left them for the same reason. Last week our GM received the new contract, and despite a dip in service, having had our account passed to an associate and us coming out of a pandemic after a year of trying to stay afloat, the price rose and an opportunity for a long run in New Orleans was completely exploited with ridiculous fees. Our team hasn’t worked in over a year, and Brian buys a new house while most in our industry suffered. They must have raked in those last minute payments before everything shut down.

Instead of wanting to help a client come back from this awful time, BEM took it as an opportunity to raise our rates, demand everything up front, and include a market (city) fee and a per show fee for longer runs. Additionally, until the new terms were agreed to, the previous shows that we had paid $14k+ for would not be serviced, and were ultimately being held hostage. These terms for a new contract could have been presented at any time over the last few months for standard shows, but were not given to us until we were at the final hour of needing to get tickets on sale, the same tactic used when things were shutting down and we had to make that payment.

Apparently, now that we are not continuing with the ridiculous terms being offered, we are just out $14k+ -OR- those funds were “utilized” during the pandemic. That is still unclear, despite me asking several times that these pandemic “services” were not counting towards the show fees that we paid, and would mean a $200 return on our investment. This is a very disappointing end to this relationship and we’re out that $14k+, which I intend to get back one way or another. The issue has been handed off to our show’s legal counsel. If you work with BEM, make sure you pay on the back end.

How effective was the workflow between your team and theirs?

Overdone and underperforming.

What did you find most impressive about this company?

Their ability to lie and steal from us was impressive.

Are there any areas for improvement?

Many. Mainly shut down.

Star Ratings

Overall rating: 0.5

Quality: 1

Cost: 0.5

Schedule: 2.5 – They would schedule even when unnecessary.

Willing to refer: 0.5 – Never