Axiom IT Services

BACKGROUND

Please describe your company and position.

I am the Owner of Select I.T. Inc.

Describe what your company does in a single sentence.

We are a stafing agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Axiom IT Services to accomplish?

• network support

SOLUTION

How did you find Axiom IT Services?

Referral

Why did you select Axiom IT Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Axiom IT Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Over the past decade, Axiom IT Services has been instrumental in supporting my technology needs. Beginning in 2014, they expertly managed the setup and maintenance of my server infrastructure, ensuring reliable performance and security. As technology has evolved, Axiom has continually adapted, providing comprehensive solutions that encompass the latest advancements in cloud computing and IT management.

Their expertise in integrating cutting-edge technology has allowed my organization to leverage the cloud effectively, enhancing operational efficiency and scalability. Axiom IT Services has consistently demonstrated a commitment to excellence, delivering tailored support that aligns with my strategic goals.

Their proactive approach to IT management, combined with their responsive customer service, has made them a trusted partner in navigating the complexities of modern technology.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here are some measurable outcomes that can demonstrate the progress or success of your collaboration with Axiom IT Services:

Increased Uptime: Achieved over 99.9% server uptime, significantly reducing downtime incidents compared to previous years.
Performance Improvements: Enhanced server response times by 70%, resulting in faster access to critical applications and services.
Cost Savings: Reduced IT costs by 50% through optimized resource allocation and the transition to cloud services, eliminating the need for physical hardware upgrades.
Security Enhancements: Implemented advanced security measures, reducing security incidents 
User Satisfaction: Improved end-user satisfaction 
Project Timeliness: Completed major IT projects (e.g., cloud migration, system upgrades)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Axiom IT Services has consistently demonstrated strong project management capabilities throughout our partnership. Here are some key aspects of their project management approach:

Timely Delivery: They have a proven track record of delivering projects on time. Critical milestones and final deliverables were met within the agreed-upon timelines, ensuring minimal disruption to our operations.
Effective Communication: Axiom maintained clear and open lines of communication throughout each project. Regular updates and status reports kept me informed about progress and any potential challenges.
Proactive Problem-Solving: When unexpected issues arose, Axiom responded swiftly and effectively. Their proactive approach to identifying and addressing problems minimized downtime and kept projects on track.
Tailored Solutions: They took the time to understand my specific needs and goals, allowing them to provide customized solutions that aligned with my organization's objectives.
Flexibility and Adaptability: Axiom demonstrated flexibility in accommodating changing requirements. They were willing to adjust project scopes and timelines as necessary to ensure alignment with my evolving business needs.
Post-Project Support: After project completion, they continued to offer support and training, ensuring that my team was comfortable with new technologies and processes.
Overall, Axiom IT Services has excelled in project management, consistently delivering high-quality results while being responsive and attentive to my needs.

What was your primary form of communication with Axiom IT Services?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Axiom IT Services is their commitment to personalized service. Unlike many IT firms, they take the time to deeply understand their clients' unique challenges and goals, allowing them to deliver tailored solutions that truly fit our needs.

Their proactive approach stands out; they don’t just react to issues as they arise but actively seek ways to optimize our systems and prevent potential problems before they occur. This foresight has been invaluable in maintaining seamless operations.

Additionally, their expertise in both traditional IT infrastructure and modern cloud solutions reflects a strong adaptability to the ever-evolving technology landscape. This versatility has allowed us to leverage the latest advancements without feeling overwhelmed.

Finally, their responsiveness and dedication to client satisfaction create a strong partnership dynamic. It’s clear that they prioritize building lasting relationships, which fosters trust and collaboration. Overall, Axiom IT Services is not just a vendor; they are a strategic partner in our technological journey.

Are there any areas for improvement or something Axiom IT Services could have done differently?

 My experience with Axiom IT Services has been largely positive overall. Zero complaints

BACKGROUND

Please describe your company and position.

I am a Director of SJJ Law

Describe what your company does in a single sentence.

Legal Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Axiom IT Services to accomplish?

• To oversee and manage all IT matters
• Rebuild the server

SOLUTION

How did you find Axiom IT Services?

Online Search

Why did you select Axiom IT Services over others?

• Close to my geographic location
• Good value for cost

How many teammates from Axiom IT Services were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought in a new IT consultant during a time when we had a server crash.  Axiom IT provided a tremedous service to us, and we have kept them with us since to manage our IT services. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Had our server rebuilt in a few days

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brett is very easy to do business with.  Always available, and explains options well.  

What was your primary form of communication with Axiom IT Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Axiom IT Services' accessibility, ease of speaking with, and understanding of the IT needs of the business.  

Are there any areas for improvement or something Axiom IT Services could have done differently?

None