Contact Aura Technologies
Get a custom proposalCustomer support for growing businesses
Aura Technologies provides customer support and CX for small and medium businesses in Australia, the US and Europe. We run a hybrid model: AI handles the repetitive first line, and experienced people take the complex, high-stakes conversations, so responses are faster and context is never lost.
Aura is led by a support leader with 12 years in customer experience, from front-line support to leading remote teams across Australia, the US and Europe. That experience covers standing up helpdesks from scratch, writing SLAs and documentation, and owning quality and reporting.
What we do:
- Customer support: email, chat and phone, in your brand's voice, against an agreed SLA
- Product support: from knowledge questions to reproducing and resolving bugs
- Knowledge base & self-service: help-centre articles and macros written from real tickets
- AI & human collaboration: AI on tier 1, people on everything else, with clean handoffs
- Support consultancy: a review of your tools, processes and metrics, and what to fix first
- Reporting: monthly insight into response times, resolution and open issues
Industries: SaaS, FinTech, HCM & payroll, scheduling & time tracking, logistics & transport, retail & e-commerce.
Every engagement starts with a free, no-obligation review of your current support setup: https://auratechs.co/book-a-call
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Min project size
$1,000+
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Hourly rate
$25 - $49 / hr
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Employees
Freelancer
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Year founded
Founded 2026
Service Lines
No Focus Areas have been added yet…
Industries
- Information technology
- 30%
- Business services
- 20%
- Financial services
- 20%
- Supply Chain, Logistics, and Transport
- 15%
- eCommerce
- 15%
Clients
- Midmarket ($10M - $1B)
- 50%
- Small Business (<$10M)
- 50%
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Our Story
Aura Technologies was built by a support leader, not a sales team: 12 years in CX, from front-line analyst to support lead, standing up helpdesks, writing SLAs and leading remote teams across Australia, the US and Europe.
Our mission: give growing businesses the support big companies have. AI handles the repetitive first line; experienced people handle everything that needs judgement.
We value ownership, transparency, knowing your product, and fixing problems at the source.
What Sets Us Apart
Built from the front lines
We've worked every seat in support, from answering tickets to leading teams. We know what your customers feel and what your agents need, because we've been both.AI and people, each doing what they do best
AI takes the repetitive first line. Experienced people handle anything that needs judgement, and the handoff between them keeps the full context.Transparent from day one
Agreed SLAs, monthly reporting on response and resolution times, and fixed monthly pricing. You always know how your support is performing.
Contact Aura Technologies
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