Web Development
$10,000 to $49,999
Nov. 2020 - Mar. 2021

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We are very happy with the process and the outcome."

Mar 29, 2021

Director of Sales Marketing, Government Networks Inc.

Jennifer LeBlanc

Government
Washington, District of Columbia
11-50 Employees
Online Review
Verified

Ask the Egghead, Inc. developed a WordPress portal for government agencies. The portal allowed users to track orders and engage with the in-house customer service team.

With the project being done, the end client’s satisfaction rate increased and the phone calls being received has decreased by 70%. Ask the Egghead, Inc’s level of communication was praised as they were responsive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the director of IT for Government Networks Inc. A private IT consultant to government agencies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ask the Egghead, Inc., and what were your goals?

We needed anew portal for agency contacts to utilize to track their orders and engage our in-house customer service team in order to stay current on all order status points.

SOLUTION

How did you select Ask the Egghead, Inc. and what were the deciding factors?

Reputation and price were the determining factors. Ask the Egghead had been referred to us by the DC Health Administration as they has just completed a project for them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Build out a client services area portal, design a simple, yet attractive and and functional client portal.

How many people from the vendor's team worked with you, and what were their positions?

I worked solely with Steven May Jr the President of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of our clients can now access the backend portal and phone calls are down 70% and client satisfaction has increased dramatically.

Describe their project management style, including communication tools and timelines.

Agile, I was able to watch the progress of development live, daily on a staging site.

What did you find most impressive or unique about this company?

The level of communication, daily I would get responses to my questions most of the time within an hour.

Are there any areas for improvement or something they could have done differently?

No, we are very happy with the process and the outcome.

RATINGS

5.0

"Perfect project from beginning to end."

Ask the Egghead, Inc.

WordPress Web Design & Development Agency

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information