Artoon Solutions Pvt Ltd

BACKGROUND

Introduce your business and what you do there.

I’m the CEO & co-founder of a surgical procedure software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artoon Solutions?

We were looking for website design and development support, initially. It has since evolved into software development support, as well.

SOLUTION

What was the scope of their involvement?

Initially, they handled the redesign and publishing of our website. They helped develop a platform into a full-blown software, collaborating with our designer to make the mockups. Additionally, they’ve been able to turn my architecture into code for the most recent software we built, as well. They serve as our technical team, providing development and design expertise, maintenance and support. The SEO for our site is also worked on by their team.

What is the team composition?

Naresh (CTO) is my main point of contact. The team size varies, bringing in developers of different expertise throughout the projects as needed.

How did you come to work with Artoon Solutions?

We found them on Elance (now acquired by Upwork). I researched over 20 offshore service providers, but Naresh stood out as most capable and responsive with fewer errors.

How much have you invested with them?

We’ve spent around $400,000.

What is the status of this engagement?

We began working together in 2015 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have specific metrics since it’s a collaboration, but our success couldn’t have happened without them. I’ve worked with more expensive vendors, but none delivered the type of work Artoon Solutions has. Previous vendors have commented on the quality of Naresh and his team. 

How did Artoon Solutions perform from a project management standpoint?

In the beginning, there were some hiccups since we had never done anything like this before, but they’re exceptional. I’m blown away by their ability to understand the functionality as well as I do. They push back regularly on feature requests or changes I suggest, proactively working to avoid problems that could arise. They’re also very responsive to prioritizing work and are willing to put in extra hours on urgent tasks. 

What did you find most impressive about them?

They’re extremely collaborative. It feels like they’re a part of my company and they care about the projects. They work like they’re a part of our organization. 

Are there any areas they could improve?

No—they address problems immediately if they arise.

Do you have any advice for potential customers?

If you are specific and descriptive in your communication, they’ll work hard to provide you with what you want. If you aren’t getting enough out of the collaboration with them, add more detail about what you’re looking for. 

BACKGROUND

Please describe your company and position.

 I am the MG of a gaming company 

Describe what your company does in a single sentence.

Gaming

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Artoon Solutions Pvt Ltd to accomplish?

• Provide and build games

SOLUTION

How did you find Artoon Solutions Pvt Ltd?

Online Search

Why did you select Artoon Solutions Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

From our previous MVP we needed to build out final app and this is where Artoon came handy.

It is much confidential but artoon was our partner replying to our need to build a new platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All kit are 100%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every items delivered in time 

Delay were not for them to be accountable 

What was your primary form of communication with Artoon Solutions Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with Artoon has been a great experience. What impressed us most is their professionalism, speed, and dedication to fully understanding our needs before acting. They’re honest, reliable, and easy to talk to—true partners.

4.5 stars from us, simply because there’s always room to grow. Highly recommended!

Are there any areas for improvement or something Artoon Solutions Pvt Ltd could have done differently?

More testing