AppRoutes Services Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.5
Cost 4.8
Willing to Refer 5.0

Top Mentions

Review Highlights

Strong Client Relationships

Clients feel treated as partners rather than just clients. The company’s leadership, including the CEO, is directly involved in maintaining strong, personal relationships with clients, which fosters long-term collaborations.
Positive Client Feedback on Delivered Projects

Clients report positive outcomes from projects managed by AppRoutes Services. Applications developed by them have received good ratings and work without issues, even after significant OS updates.
Need for Structured Communication

Clients suggest that structured communication and regular updates are crucial. Setting up scheduled calls and maintaining constant contact can enhance project outcomes and address concerns effectively.
Cost-Effective Offshore Solutions

Clients highlight the cost-effectiveness of working with AppRoutes Services. They benefit from lower costs while maintaining high-quality standards and personal interaction, even with a significant time difference.
High-Quality Design Services

AppRoutes Services is recognized for its high-quality design team, which delivers excellent user experiences. They are especially noted for their ability to provide good design services, which is challenging to find offshore.
Flexibility in Handling Diverse Projects

AppRoutes Services demonstrates flexibility by handling various types of projects, from CMS and CRM modules to ticketing systems and mobile applications. Their diverse capabilities make them a reliable partner.

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Custom Software Development
$200,000 to $999,999
Jan. 2013 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

“They hire really good talent … and the management empowers them.”

Jul 27, 2017

CEO, TechDharma

Kapil Pershad

Other industries
Los Angeles, California
11-50 Employees
Phone Interview
Verified

Subcontracted resources from AppRoutes assist in developing web and mobile applications used in the payments industry. The team also helps with project management, user experience design, and QA.

AppsRoutes hires the right people and excels at project management, implementing work practices that mitigate the 12-hour time difference. Another key strength is communication, with AppRoutes providing close attention to any concerns that come up.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an application development house. Our primary focus is the payments industry. We’ve done mobile app development and one-off consulting projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppRoutes Services?

We were looking to partner with a quality offshore team that was cost-effective. We wanted someone who could do a great job of QA. They also had to be good at project management, with experience in Scrum development and DevOps.

SOLUTION

What was the scope of their involvement?

AppRoutes has done multiple projects for us. For the past 2 ½ years, we’ve been working on a custom workflow application for a U.S. bank payment processor. It’s a .NET stack application with an SQL Server backend. This particular application is more custom app development.

We’ve done mobile apps with AppRoutes as well. For example, a state government client wanted a carpooling tracker application. AppRoutes helped us with the large-scale implementation of that app. For the mobile apps, they’ve used Objective C, the iOS stack, the Android tech stack, and .NET. I know they also work with other tech stacks like LAMP.

They provide design services, and we’ve done a couple of projects where we’ve used them for that. They have an excellent design team, and they’ve done really well. Getting good design services offshore is very difficult, especially in India. There are so many companies focused on technology and code that they don’t look at the user experience that much. We also have our own amazing internal designers, so we don’t use their team as much. We use them if we have overflow work.

How much have you invested with AppRoutes Services?

We’ve spent between $500,000 and $1 million.

What is the status of this engagement?

We started working together in 2013. The relationship is ongoing, and we’ve expanded the team from AppRoutes. In the future, we plan on expanding their involvement for this project because it will never come to an end.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AppRoutes is really good with mobile applications. Both of our clients have been very happy.

They’re not super large or super small. Those are the types of companies I like to work with because they give me a lot of personal attention. I’m treated as a partner and not just a client, which is one of the reasons I’ve been with them so long. They always make time for me and address my concerns. Based on my needs, they help with future growth plans and make adjustments. I have a good relationship with the executive team at AppRoutes. I’ve met with the CEO, Amit, in person, both here in the States and India.

How did AppRoutes Services perform from a project management standpoint?

Their project management is good, on par if not better than most of the organizations I’ve worked with. They meet deadlines.

We’ve set up an offshore development center through AppRoutes, where we have a team of developers working on the project. One of our project managers is managing the project, and a couple of developers from AppRoutes visited the States to make things go faster. That was a huge advantage since we benefit from the lower costs while still having real-time personal interaction between the developers and the clients.

What did you find most impressive about them?

AppRoutes is quite different from the other partner companies we’ve worked with. Their project management expertise is great, and they communicate well. They hire really good talent, which can be difficult in India because there are so many people in the tech industry. AppRoutes has quality developers, and the management empowers them. Everyone has access to the Internet at home as well as top-shelf mobile devices. They make themselves available to make sure everything is handled properly. For example, we have a 12-hour difference, but they are available for conference calls well into our afternoon. A lot of organizations aren’t willing to do that. Those small advantages really help the process.

Are there any areas they could improve?

There are things that could be improved, but it’s difficult. It’s important to communicate often and well with AppRoutes. In the development industry, communication is key. It’s the lifeblood of our projects. Talk to them about the process of communication and set up scheduled calls. Talk on the phone and Skype a lot, especially during the initial stage of your partnership. That’s not just true with AppRoutes, but with any organization.

RATINGS

5.0

Mobile App Development
Less than $10,000
Jan. 2014 - Jan. 2015

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"When I needed to make a change, it was discussed with me transparently. I would give AppRoutes a perfect rating."

Jul 6, 2017

Founder, Seta-Darling

Juan Mas

Arts, entertainment & music
Switzerland
1-10 Employees
Phone Interview
Verified

AppRoutes served as the full stack developers for a multilingual iOS and Android app, including project management and graphic design.

The app has launched with no issues and has received positive ratings on Google Play. Despite challenges like operating system updates, AppRoutes worked efficiently and communicated progress well. They can quickly understand ultimate goals and visions, and they operate transparently.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the founder of Seta. We have developed a small app called Darling – Know Your Partner for couples and people who love each other. Most men forget details about what a woman likes, so we made a list of things which partners care about being remembered, like birth dates, wedding anniversaries, first kisses, the names and birthdays of in-laws, and so on. These are small details, but they are important for making a relationship go along smoothly. It was a fun project, but it had a serious background.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppRoutes Services?

This was my personal project within the small company I work in. We didn’t have these services in-house.

SOLUTION

What was the scope of their involvement?

AppRoutes developed our app for iOS and Android. It’s available in 4 languages: English, French, German, and Spanish. I am multilingual myself, and I found that this would be a good functionality for other people as well. Most of our downloads have come from South America, where the main language is Spanish.

The app allows users to set reminder dates for birthdays, wedding events, and so on. It can display small profile pictures for users, and it has a backup functionality. It was not a complicated project, graphically. The main challenge was the coding.

I worked with 3-4 people from AppRoutes’ side, including a project manager, an Android developer, and a graphic designer.

How did you come to work with AppRoutes Services?

They applied for our project, we looked at their ratings, and I met Amit Garg, their CEO. There was an instantaneous understanding, and we had a nice collaboration. I also contacted other companies, looking for ones with positive ratings, but AppRoutes gave me a good impression, so I gave them the contract.

How much have you invested with AppRoutes Services?

The cost of their work was around $5,000.

What is the status of this engagement?

We started working with AppRoutes in 2014. The project was finished at the end of the year, or the beginning of 2015, after a round of changes. Our last update came from a change in the Android policy, which required us to link to a set of terms.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

AppRoutes was not involved in marketing or any product support; they were strictly responsible for the coding of the applications. The quality of their work has helped us attract our user base.

The app had an ad in Time Square for a short period, and it was reviewed by the History Channel, during a technical program. We have received positive ratings on Google Play and the Apple Store.

The app has worked without issue, and we’ve never had a crash. I haven’t heard any complaints about the quality of the tool or a lack in functionalities, aside from a message I received 1-2 years ago. I haven’t heard from that person since. Everything has remained functional, even after some large operating system updates.

How did AppRoutes Services perform from a project management standpoint?

They delivered everything I needed on time. When I needed to make a change, it was discussed with me transparently. I would give AppRoutes a perfect rating.

Are there any areas AppRoutes Services could improve?

I can’t think of anything that could have been a show-stopper. There were items which could have gone smoother, but this is normal for any project. In the end, everything worked, even after OS updates.

RATINGS

5.0

"It was a nice collaboration. I still maintain contact with AppRoutes."

Custom Software Development
$10,000 to $49,999
Jan. 2016 - Ongoing

4.5

Quality: 4.5

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"[A]ppRoutes managed to understand our situation in little time."

Jul 3, 2017

COO, Spice Africa

Sameer Shamsudeen

Telecommunications
Kenya
10,001+ Employees
Phone Interview
Verified

AppRoutes Services built a custom CMS to organize and publish over a million music tracks on 30 platforms, providing feature additions like language support, a ticketing system, and a streaming CRM module.

The reliable solution currently supports regional operations throughout Africa, allowing constant updates and seamless content aggregation. AppRoutes Services’ rapid onboarding, reasonable price point, and high-performing designs continue to boost productivity.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Spice Africa, and I’m responsible for regional operations in Africa. We provide value-added services coupled with constant aggregation. We primarily serve content, such as music, that’s updated and constantly aggregated in the area. We have more than 30 music platforms supplied across Africa.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppRoutes Services?

Content is key in our business, and we initially started 7 years ago in Africa. We had a big library of content, but we were depending on other parties. Gradually, we started aggregating content and entered into a deal with Universal Music Group, which brought us over a million tracks.

Now, managing this many tracks and publishing on various sites across different countries and language choices was a challenge. To handle our content, we needed our own CMS [content management system]. We reached out to find someone who could help us with creating a solution.

SOLUTION

What was the scope of their involvement?

I mostly deal with Amit, the owner of the company, and occasionally with a few other people. I’m not sure how many resources were on their development team, as I was mostly concerned with delivery. The frontend team has not changed to date.

On the enterprise side, we had an opportunity with a South African transport company. They wanted a ticketing system in place, which was not our core line of business. So, we launched an experiment with AppRoutes; they were ready to help us because they had done this integration before for other clients. We now are entering phase 2 of that project.

We also hired them for several minor projects. For example, for music streaming, we wanted a CRM [customer relationship management] module, and they assigned 3 team members at their office to do that.

How did you come to work with AppRoutes Services?

At our first meeting, Amit shared an application he’d worked on. I was very impressed with the UX of that product and the energy Amit gave off while explaining the product to me. When we were evaluating agencies, I gave him a call.

We spoke with several parties, but we believed AppRoutes was the best option, primarily because of their knowledge of backend APIs. Also, their UX designs were really strong.

How much have you invested with AppRoutes Services?

We’ve done 2 major projects together, and the rest were minor projects. I think we’ve spent roughly $40,000–$50,000 altogether.

What is the status of this engagement?

We’ve partnered with them for over 1 ½ years, so we started in early 2016. We started talking for a month or so before beginning the work.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

They are quick learners. Even though the music space was new to them, AppRoutes managed to understand our situation in little time. In that sense, they did a good job. That was most important to us, instead of getting us involved at every stage. We needed to monitor the work initially. Later on, they took over somewhat.

How did AppRoutes Services perform from a project management standpoint?

Communication is fine. In any project—irrespective of the scale, documentation, defined scope of work, and product notes—certain challenges come up due to unknown situations or other third-party dependencies. I think those challenges were overcome, and AppRoutes communicated proactively whenever they faced issues. We try to come up with solutions together.

Are there any areas AppRoutes Services could improve?

I was not able to get proper feedback, so I set up a meeting with Amit. I understood that we should have a bi-weekly review process, which he had implemented. Based on my concern, they tried to rectify the issue and implement a new process.

RATINGS

4.5

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Locations (1)

Plot No. B-4, Sector 132 Noida, India 201304

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AppRoutes Services Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong Client Relationships

Positive Client Feedback on Delivered Projects

Need for Structured Communication

Cost-Effective Offshore Solutions

High-Quality Design Services

Flexibility in Handling Diverse Projects

Reviews mentioning:

AppRoutes Services Reviews

Offshore App Dev & QA Services for Tech Solutions Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

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Multilingual Mobile App Dev for Relationship Assistance Platform

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CMS & Ticketing System Creation for Music Content Provider

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RATINGS

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AppRoutes Services

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AppRoutes Services Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong Client Relationships

Positive Client Feedback on Delivered Projects

Need for Structured Communication

Cost-Effective Offshore Solutions

High-Quality Design Services

Flexibility in Handling Diverse Projects

Reviews mentioning:

AppRoutes Services Reviews

Offshore App Dev & QA Services for Tech Solutions Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Multilingual Mobile App Dev for Relationship Assistance Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

CMS & Ticketing System Creation for Music Content Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Location

Locations (1)

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