Call Center Services
$10,000 to $49,999
Oct. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The deliverables are being completed meeting the standard requirements."

Feb 17, 2022

Business Communications, Jiangsu Pushi Planning Co., Ltd.

Wang Tong

Business services
Wuhu, China
201-500 Employees
Online Review

Anhui Ranhe Information Technology Co., Ltd. provides answering services for a business communications company. A total of 20 people from the team are involved in the project.

Anhui Ranhe Information Technology Co., Ltd. excellently handles the answering service and demonstrates commendable customer service. An experienced team, they provide high-quality customer solutions with every call.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

Business Communication

OPPORTUNITY / CHALLENGE

What is the main reason you hired the service provider?

The service provider was equipped with professional resource supply capacity.

SOLUTION

What was the scope of their involvement?

The service provider provided customer service answering service.

From the service provider’s company, what is the team composition?

The service provider allocated a project team of 20 people, including Manager, Director and Agent.

How did you come to work with the vendor?

We discussed customer service solutions together.

What is the status of this engagement?

The project is in progress.

RESULTS & FEEDBACK

How did the vendor perform from a project management standpoint?

The service provider was equipped with excellent performance.

What did you find most impressive about them?

The service provider provided solutions with high quality.

Are there any areas they could improve?

The company could make further cooperation.

RATINGS

5.0

Call Center Services
Confidential
June 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The response efficiency to our service requirements is impressive."

Feb 4, 2022

Director, Insurance Broker Company

Anonymous

Financial services
Shanghai, China
201-500 Employees
Online Review

Anhui Ranhe Information Technology Co., Ltd. has provided call center outsourcing services to an insurance broker company. The agency has built a complete operating system and has trained personnel.

Anhui Ranhe Information Technology Co., Ltd.'s project management is commendable. They show excellent system support and knowledge of the industry. Their communication lines are efficient and they quickly respond to the client's requests and requirements.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

Our company is an insurance broker company and I am responsible for the group insurance/channel projects of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

Solutions: Improving the operation efficiency of insurance telemarketing and customer service.

Reasons: The service provider can provide a clear service process and efficient operation. The service quality is guaranteed with a traceability monitoring mechanism.

SOLUTION

What was the scope of their involvement?

The service provider provided call center outsourcing services by jointly building the call center with us as well as training the personnel. The company had built a complete operation system for us. Our company arranged the management personnel and the service provider provided systems & service personnel to serve our customers.

From the service provider’s company, what is the team composition?

The service provider has provided us with a service team of nearly 200 people, including project directors and ordinary service personnel.

How did you come to work with the vendor?

We found the company from our friend's recommendation. The main outstanding points of the service provider are its experienced management service, excellent service team and system support.

What is the status of the engagement?

The project is still in progress for a long-term cooperation.

RESULTS & FEEDBACK

How did the vendor perform from a project management standpoint?

The service provider communicated with us through We-Chat and Email with high communication efficiency and clear expression at the work management.

What did you find most impressive about them?

The response efficiency to our service requirements is impressive.

Are there any areas they could improve?

RATINGS

5.0

Anhui Ranhe Information Technology Co., Ltd.

BPO Company ni China

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