Analytics8

Please describe your company and your position there.

I am the CIO at Eating Recovery Center. (ERC) which is the nation’s leading mental health care system dedicated to the treatment of eating disorders. ERC specializes in treating patients struggling with eating disorders and related conditions including anorexia nervosa, bulimia nervosa, diabulimia, binge eating disorder, avoidant restrictive food intake disorder (ARFID), unspecified eating disorders and co-occurring conditions (OSFED).

Led by the world’s leading experts, ERC provides innovative, evidence-based treatment programs tailored for patients of all ages, genders and ethnicities. Working with patients as well as their families, ERC's multi-disciplinary treatment programs are designed to help illuminate their unique paths forward and provide a foundation for resilience and long-lasting mental wellness.

ERC offers Inpatient, Residential, Partial Hospitalization (PHP) and Intensive Outpatient (IOP) levels of care in centers across the country as well as Virtual PHP and IOP (video) telebehavioral health services.

For what projects/services did your company hire Analytics8?

On joining ERC in March 2021, it was evident that the small Data Management team were drowning in requests from our business stakeholders, and when delivering dashboards or reports, significant errors or irregularities were exposed.

I felt that I needed to halt all future development of dashboards while I conducted an evaluation of the root causes and also to evaluate the technology and process supporting the development of those dashboards/reports.

How did you select this vendor and what were the deciding factors?

An ex colleague of mine recommended Analytics8 as a possible choice for the Data Management assessment i needed. Having discussed with a small team from A8 via video conference, explaining my needs, i felt that they understood it, and had explicit use cases from their portfolio that indicated they had done this before and i felt i connected with them on a personal level. They are very knowledgeable and humble, not pushy consulting types.

Describe the project in detail and walk through the stages of the project.

I wanted a four tier approach to their engagement:

1. Tell me whats wrong, why are the data consistently inaccurate?

2. Provide me a roadmap to stop the bleed and to correct the errors that we are living with every day.

3. Evaluate what skills i need (that i might not have) to maintain a recommended path forward

4. Understanding that a total rearchitecting of the data environment is not an option, provide me suggestions for three options for design. Good, Better, Best.

How many resources from the vendor's team worked with you, and what were their positions?

Four: Account Manager VP Data Management 2 x Sr Consultants

Can you share any outcomes from the project that demonstrate progress or success?

A8 provided a roadmap for corrective action, recommendations for rectification and a strategy for future design as requested - approx 120hrs earlier than anticipated. Used those hours for support for newly hire Sr Director Data Management who will lead the internal efforts to get DM back on track.

How effective was the workflow between your team and theirs?

A8 Interview key stakeholders in the business, and the feedback from them was that the interviews were welcomed and handled very well. Not technical speak, but business speak, which always goes down well with business users.

What did you find most impressive or unique about this company?

Their humility, they listened to what i wanted, didnt pad the SOW with fluff i didnt need/want, and they executed earlier than expected and under budget. This wasn't a huge dollar engagement, but i felt i had an A team assigned.

Are there any areas for improvement or something they could have done differently?

I was extremely happy with the team that worked on this engagement, i would have no problem recommending that team to anyone for a similar engagement.