American web nerds

BACKGROUND

Please describe your company and position.

 I am the CEO of a Mindfulness Products Company

Describe what your company does in a single sentence.

Mindfulness products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire American web nerds to accomplish?

• Build Website

SOLUTION

How did you find American web nerds?

Online Search

Why did you select American web nerds over others?

Other

How many teammates from American web nerds were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Non-delivery of website build.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No mesurable outcomes. They didn't complete the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am writing to express my extreme dissatisfaction with American Web Nerds and to warn other potential customers of their lack of professionalism, inefficiency, and negligence.

In May 2023, I paid $5,500 for web development and design services for my business. The project was estimated to be completed in 3 weeks. It is now 13.5 months later.

Despite the initial promise, the project dragged on for months with numerous inefficiencies and errors. Communication was poor, with basic instructions and corrections repeated multiple times. The quality of work was subpar, requiring constant oversight and corrections. Product packaging designs and website updates were consistently incorrect or incomplete.

The project was eventually abandoned. None of the new project managers contacted me or performed any services. This occurred despite my continuous efforts to advocate for my business needs over the first many months.

Due to AWN's lack of progress, I had to create the entire website and infrastructure myself and hire an external consultant to revamp the site. All the work that AWN was supposed to do was ultimately done by me and the consultant.

I requested a refund of $5,000, considering the value of the services that were adequately performed to be $500. My requests for a refund were met with silence and further delays. Despite multiple follow-ups, I received no response, further proving their negligence and lack of professionalism.

The experience with AWN has been incredibly stressful and disappointing. Their failure to deliver on promises, coupled with their unprofessional behavior and lack of response to refund requests, has caused significant strain on my business operations. Their neglect and inefficiency are well-documented in extensive email threads.

I urge other businesses to avoid engaging with American web nerds. Their inability to manage projects efficiently and their refusal to address valid customer complaints or process refunds is unacceptable.

What was your primary form of communication with American web nerds?

Email or Messaging App

What did you find most impressive or unique about this company?

Fraud.

Are there any areas for improvement or something American web nerds could have done differently?

Be on the side of the law.