Alkmen Infotech

BACKGROUND

Please describe your company and position.

I am the CEO of Covenant Medical Group LLC

Describe what your company does in a single sentence.

Covenant Medical Group LLC is a dedicated healthcare provider offering comprehensive medical services across six specialty areas, ensuring personalized care and excellent patient outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Alkmen Infotech to accomplish?

• Need Simple And Attractive Website
• User Friendly
• SEO
• Patients Portal

SOLUTION

How did you find Alkmen Infotech?

Referral

Why did you select Alkmen Infotech over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Alkmen Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves updating our current website, which is outdated and slow, to create a user-friendly, SEO-based website with a unique and attractive design. Additionally, we need to integrate a patient portal within the website that includes features such as patient registration forms, access to patient history, viewing reports, and other relevant functionalities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website Performance Metrics: 
  • Increase website loading speed by at least 80% compared to the previous version.
  • Improve website responsiveness across different devices with a minimum 40% decrease in bounce rate.
  • Achieve a minimum 50% increase in organic search traffic due to SEO optimizations.
• Patient Portal Usage: 
  • Monitor the number of patient registrations on the portal post-launch, aiming for 100 new registrations per week/month.
  • Track patient engagement metrics such as login frequency, page views within the portal, and document downloads.
  • Ensure a high satisfaction rate among patients using the portal through feedback surveys or ratings.
• SEO Performance: 
  • Monitor keyword rankings and organic search visibility, targeting a minimum 30% increase in rankings for targeted keywords.
  • Track website traffic from organic search sources, aiming for a minimum 50% increase in organic traffic over a specified period.
  • Measure conversion rates for patient inquiries or appointments booked through the website, aiming for a conversion rate of at least 10%.
• User Feedback and Satisfaction: 
  • Conduct user surveys or feedback forms to gather insights on user experience, design appeal, and functionality satisfaction.
  • Monitor social media mentions, reviews, or testimonials related to the updated website and patient portal.
  • Aim for a high Net Promoter Score (NPS) indicating positive user sentiment and likelihood to recommend the website and portal to others.
• Technical Performance and Maintenance: 
  • Monitor uptime and performance metrics of the website and patient portal, ensuring minimal downtime and fast response times.
  • Track the resolution of any technical issues or bugs reported post-launch, aiming for a quick turnaround time for resolutions.
  • Measure the effectiveness of ongoing technical support and maintenance based on response times and issue resolution rates.

These higher numbers set ambitious yet achievable targets for evaluating the progress and success of the project across various metrics, reflecting substantial improvements in website performance, user engagement, SEO impact, user satisfaction, and technical functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Alkmen Infotech successfully met all our needs, showcasing exceptional design skills that transformed our website into a user-friendly and SEO-optimized platform, delighting our customers and enhancing our online presence. Their communication skills were impressive, and despite numerous changes, they managed to deliver the project on schedule, earning our admiration for their professionalism and efficiency.

What was your primary form of communication with Alkmen Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was really impressed with Alkmen Infotech's ability to easily understand what we needed. Their exceptional team, communication, and professionalism truly set them apart.

Are there any areas for improvement or something Alkmen Infotech could have done differently?

no