Advanced IT Support

BACKGROUND

Please describe your company and position.

I am the CEO of Ekotek

Describe what your company does in a single sentence.

Ekotek is a software and blockchain development company that builds web, mobile, AI, and enterprise solutions for startups and businesses across global markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Advanced IT Support to accomplish?

• Our main goal was to improve our Microsoft security measures and strengthen the security of our working environment. We also wanted to identify areas where we might be exposed and make sure the right policies and procedures were in place. We didn't want to wait until a problem came up before taking action. We needed a more organized way to handle security and address the areas that required attention. With the different software and technology projects we work on, getting these measures right was an important part of running the business.

SOLUTION

How did you find Advanced IT Support?

• Online Search
• Other

Why did you select Advanced IT Support over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Advanced IT Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main focus was improving our Microsoft Security Score and reviewing the areas where our security needed attention. Advanced IT Support worked with us on putting the necessary security policies and procedures in place. We also had working sessions during the project to go through the different requirements and discuss the changes that needed to be made. This gave us the chance to ask questions and understand what was being addressed instead of having technical changes made without much explanation. The aim was to get our security measures into better shape and have a clearer approach to managing them going forward.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We made meaningful progress with our Microsoft security measures and reduced our overall exposure. The work also gave us a clearer picture of where we needed to improve and helped us take a more organized approach to security. For us, it was important to have the right policies and procedures in place rather than deal with each concern as it appeared. The engagement helped us move in that direction and gave us a better starting point for managing our security requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Advanced IT Support stayed involved throughout the project and worked with us on the different security requirements. The working sessions were useful because we could go through the areas that needed attention and discuss what had to be done. They were proactive and took the work seriously, which made it easier for us to stay involved in the process.

What was your primary form of communication with Advanced IT Support?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical knowledge and attention to detail stood out to us. I also liked that they kept our actual goals in mind instead of just completing one task after another. They took the time to work through the security requirements with us, which made the engagement feel more like a shared effort.

Are there any areas for improvement or something Advanced IT Support could have done differently?

More written updates about the technical changes would have been helpful. A short summary of what had been changed and what still needed attention would have made it easier for us to keep track of everything as the project progressed.

BACKGROUND

Please describe your company and position.

I am the Associate Director of Sales Enablement of ZimVie Dental

Describe what your company does in a single sentence.

ZimVie Dental is a global life sciences company in the dental market. We develop, manufacture, and deliver a wide range of dental implants, prosthetic components, biomaterials, digital dentistry solutions, and educational programs designed to help improve smiles, function, and confidence in everyday life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Advanced IT Support to accomplish?

• Our main objective was to strengthen our Microsoft security measures and make sure our systems were properly protected. With a business operating across different areas of the dental industry, keeping information secure and having the right policies in place is important. We wanted to address areas that needed improvement, reduce potential security risks, and establish a more organized approach to managing security. We were looking for a team that could help us work through the technical requirements and make practical improvements rather than simply point out problems.

SOLUTION

How did you find Advanced IT Support?

Online Search

Why did you select Advanced IT Support over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Advanced IT Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Advanced IT Support focused on improving our Microsoft security measures and helping us strengthen our overall security posture. Their work involved reviewing the areas that needed attention and helping put the appropriate security policies and procedures in place. The team also worked with us through different security requirements, explaining what needed to be addressed and helping us understand the steps involved. This made the process easier to follow, especially when dealing with technical details that required careful attention. What I appreciated was that the work wasn't treated as a simple checklist. There was a focus on identifying areas that needed improvement and making sure the necessary changes were addressed. Having that support helped us approach the security work in a more organized way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped us make progress with our Microsoft security measures and improve our overall approach to security. We also gained a better understanding of the areas that needed attention and the steps required to address them. For us, the value was in having a more structured way to work through security improvements instead of trying to handle every issue separately. It gave us a clearer picture of what needed to be done and helped us move forward with greater confidence in the work being carried out.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Advanced IT Support was proactive and stayed involved throughout the engagement. The team kept the work moving and used working sessions to go through the different requirements and address the areas that needed improvement. They were also willing to answer questions and work through technical issues with us. I appreciated that they remained focused on the objectives instead of losing sight of what we were trying to accomplish. Overall, the engagement was well managed, and communication was helpful throughout the process.

What was your primary form of communication with Advanced IT Support?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical knowledge and attention to detail stood out to me. Security work can involve a lot of small things that are easy to overlook, so having a team that takes the time to work through those details was important. I also appreciated that they looked at the bigger picture rather than treating each task as a separate job. They kept the main objectives in mind and helped us understand why certain areas needed attention. That made the collaboration more useful and gave us a better sense of direction.

Are there any areas for improvement or something Advanced IT Support could have done differently?

One thing that could have made the experience even better would have been more regular written summaries of the technical changes being made. Having a clear record of what had been completed, what was still outstanding, and what needed attention next would have made it easier to keep track of the different parts of the project. Aside from that, the team was involved and knowledgeable, and the overall experience was positive.

BACKGROUND

Please describe your company and position.

I am the Owner & CTO of Universal Registered Agents

Describe what your company does in a single sentence.

Our business is focused on protecting compliance and simplifying entity management. Universal Registered Agents is a full-service corporate compliance partner trusted by law firms, paralegals, legal departments, and business professionals nationwide.

We support businesses throughout the entire entity lifecycle, from entity formations and corporate filings to annual report compliance, registered agent services, UCC searches and filings, document retrieval, and entity management solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Advanced IT Support to accomplish?

• Give us dependable technical support when issues come up We rely heavily on technology to keep the business running, so having dependable IT support is important to us. At the same time, security is something we need to take seriously given the type of work we do and the information we handle.
• Manage our cybersecurity needs
• Monitor and manage our business IT environment

SOLUTION

How did you find Advanced IT Support?

Online Search

Why did you select Advanced IT Support over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Advanced IT Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Advanced IT Support has been handling our ongoing IT support, including troubleshooting technical issues, monitoring our environment, and helping us manage our cybersecurity needs.

What I appreciate is that they don't just look at an issue in isolation. If something goes wrong, they work through the immediate problem but also consider whether there is something broader that needs to be addressed.

They've also been helpful when we've had to make decisions about our technology. Rather than simply recommending the most obvious solution, they take our business needs into consideration and give us practical advice about what makes sense.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Advanced IT Support has become a dependable part of how we manage our IT. When technical problems come up, we have a team we can turn to, and we've been able to keep our technology needs under control without having to handle every issue internally.

Their guidance has also been useful when we're making decisions about our systems. Having experienced people available to look at the bigger picture has helped us make more informed choices instead of simply reacting to whatever issue happens to be in front of us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're very responsive when something needs attention. If we have an urgent issue, they don't leave us waiting around for a response.

I've also found their team to be patient when explaining technical matters. They don't assume that everyone needs to understand the technical side of an issue in the same way they do. They take the time to explain what's happening and what our options are.

Their approach has been practical and straightforward, which is exactly what we need from an IT partner.

What was your primary form of communication with Advanced IT Support?

Virtual Meeting

What did you find most impressive or unique about this company?

Advanced IT Support's customer service is probably what stands out the most. Everyone we've worked with has been knowledgeable, patient, and genuinely pleasant to deal with.

I also like that they take a broader view of our IT needs. They're not just there to fix something when it breaks. They can look at what we're trying to accomplish and give us advice on how to approach the technology side of it.

That kind of support is valuable for a smaller business because we don't have to figure everything out ourselves.

Are there any areas for improvement or something Advanced IT Support could have done differently?

No major issues come to mind. We've been happy with the support we've received and with how responsive the team has been.

Overall, Advanced IT Support has been a reliable partner for our business. We can reach out when something needs attention, but we can also rely on them for advice when we're thinking through a technology or security decision.

BACKGROUND

Please describe your company and position.

I am the Head of Global, Marketing & Commercial Operations of Heartforce

Describe what your company does in a single sentence.

HeartForce is focused on improving coronary artery disease detection through CardioClin, a non-invasive screening technology that combines seismocardiography, individual data, and AI to generate the EMCR score for earlier and more accessible CAD risk assessment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Advanced IT Support to accomplish?

• Our main goals were to strengthen our Microsoft security measures, improve our security posture, and reduce areas of exposure across our environment.
• We also wanted to make sure the right security policies and procedures were in place rather than simply reacting to issues as they came up.

SOLUTION

How did you find Advanced IT Support?

Online Search

Why did you select Advanced IT Support over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Advanced IT Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main focus was improving our Microsoft Security Score and strengthening our overall security posture. Advanced IT Support reviewed the areas that needed attention and worked with us on implementing security policies and procedures.

There were also several working sessions throughout the engagement where we could go through the different security requirements and make the necessary changes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement helped us make meaningful progress with our Microsoft security measures and reduce our overall exposure. The work gave us a clearer and more structured approach to managing security across the organization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Advanced IT Support was proactive about managing the security work. They stayed involved throughout the engagement and used working sessions to address different areas and put the necessary policies and procedures in place.

What was your primary form of communication with Advanced IT Support?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their combination of technical knowledge and attention to detail stood out. They were also focused on the goals we were trying to achieve rather than simply completing individual tasks.

Are there any areas for improvement or something Advanced IT Support could have done differently?

It would have been helpful to have more formal communication around the technical details of some of the changes. A summarized list of the changes as they were made would have made it easier for us to keep track of everything.