Advanced IT Support

Advanced IT Support is a managed IT services provider serving Jacksonville, Florida, St. Augustine, Florida, and surrounding areas. Founded in 2014, we help small and mid sized businesses (typically 5 to 100 users) reduce downtime, improve reliability, and strengthen security with practical, well documented support.

We work with organizations that rely on Microsoft 365 and or Google Workspace and often operate a mix of Windows and Mac devices. Many clients come to us after dealing with recurring issues, inconsistent support, or an environment that has grown quickly without standards. Our focus is to make business technology predictable again, so owners and teams can spend their time on operations instead of troubleshooting.

 Our approach is simple. First, we stabilize the day to day with responsive help desk and remote support and clear ticket follow through. Next, we reduce repeat problems by standardizing key systems and building a consistent baseline across users and devices. Finally, we improve and maintain the environment over time through routine maintenance, documentation, and proactive recommendations that match the business goals and budget.

Common services include managed IT services, business help desk and remote support, onboarding and offboarding, account and access management, Microsoft 365 support and migrations (email, Teams, SharePoint, and OneDrive), Google Workspace support and migrations (Gmail, Drive, and shared storage), patching and update management, multi factor authentication, endpoint protection, and practical cybersecurity improvements that do not slow down productivity. We also implement and verify backups and provide backup and disaster recovery planning designed for real recovery, not just having a backup tool installed. 

Clients value that we communicate in plain English and keep documentation current. That means fewer mysteries, faster resolution, and smoother transitions when changes happen.