Advanced IT Support is a managed IT services provider serving Jacksonville, Florida, St. Augustine, Florida, and surrounding areas. Founded in 2014, we help small and mid sized businesses (typically 5 to 100 users) reduce downtime, improve reliability, and strengthen security with practical, well documented support.
We work with organizations that rely on Microsoft 365 and or Google Workspace and often operate a mix of Windows and Mac devices. Many clients come to us after dealing with recurring issues, inconsistent support, or an environment that has grown quickly without standards. Our focus is to make business technology predictable again, so owners and teams can spend their time on operations instead of troubleshooting.
Our approach is simple. First, we stabilize the day to day with responsive help desk and remote support and clear ticket follow through. Next, we reduce repeat problems by standardizing key systems and building a consistent baseline across users and devices. Finally, we improve and maintain the environment over time through routine maintenance, documentation, and proactive recommendations that match the business goals and budget.
Common services include managed IT services, business help desk and remote support, onboarding and offboarding, account and access management, Microsoft 365 support and migrations (email, Teams, SharePoint, and OneDrive), Google Workspace support and migrations (Gmail, Drive, and shared storage), patching and update management, multi factor authentication, endpoint protection, and practical cybersecurity improvements that do not slow down productivity. We also implement and verify backups and provide backup and disaster recovery planning designed for real recovery, not just having a backup tool installed.
Clients value that we communicate in plain English and keep documentation current. That means fewer mysteries, faster resolution, and smoother transitions when changes happen.
"They were also focused on the goals we were trying to achieve rather than simply completing individual tasks."
Oct 1, 2026
Head of Global Marketing & Commercial Operations, Heartforce
Haan Moniek
Medical
Toronto, Ontario
11-50 Employees
Online Review
A healthcare company hired to improve their Microsoft security score and strengthen their overall security posture. The team implemented security policies and procedures.
Thanks to Advanced IT Support's work, the client made meaningful progress with their Microsoft security measures and reduced their overall exposure. The team was proactive, involved, and focused on the client's goals. They also had commendable technical knowledge and attention to detail.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Global, Marketing & Commercial Operations of Heartforce
Describe what your company does in a single sentence.
HeartForce is focused on improving coronary artery disease detection through CardioClin, a non-invasive screening technology that combines seismocardiography, individual data, and AI to generate the EMCR score for earlier and more accessible CAD risk assessment.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Advanced IT Support to accomplish?
Our main goals were to strengthen our Microsoft security measures, improve our security posture, and reduce areas of exposure across our environment.
We also wanted to make sure the right security policies and procedures were in place rather than simply reacting to issues as they came up.
SOLUTION
How did you find Advanced IT Support?
Online Search
Why did you select Advanced IT Support over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from Advanced IT Support were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The main focus was improving our Microsoft Security Score and strengthening our overall security posture. Advanced IT Support reviewed the areas that needed attention and worked with us on implementing security policies and procedures.
There were also several working sessions throughout the engagement where we could go through the different security requirements and make the necessary changes.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The engagement helped us make meaningful progress with our Microsoft security measures and reduce our overall exposure. The work gave us a clearer and more structured approach to managing security across the organization.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Advanced IT Support was proactive about managing the security work. They stayed involved throughout the engagement and used working sessions to address different areas and put the necessary policies and procedures in place.
What was your primary form of communication with Advanced IT Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their combination of technical knowledge and attention to detail stood out. They were also focused on the goals we were trying to achieve rather than simply completing individual tasks.
Are there any areas for improvement or something Advanced IT Support could have done differently?
It would have been helpful to have more formal communication around the technical details of some of the changes. A summarized list of the changes as they were made would have made it easier for us to keep track of everything.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Verified means Clutch independently confirmed Advanced IT Support is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk).
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