What evidence can you share that demonstrates the impact of the engagement?
The first phase of the redesign is complete. We have some other projects in the pipeline, as well, and we’ve chosen Acumen Digital to lead those projects regarding UI/UX.
Acumen Digital has helped shape some of the thinking behind the design of our products. We had our own ideas, but they helped guide us, which translated to better results in terms of how users react. User feedback, so far, has been quite positive. Acumen Digital did great work, which is why we’re willing to work with them again on entirely new projects.
How did Acumen Digital perform from a project management standpoint?
They are forthcoming people. If there is any reason they can’t meet a deadline, they make sure to communicate that beforehand. They also will work overtime to make sure targets are met and products are released on time. They stick to what they say, and I haven’t had any poor experiences with them.
What did you find most impressive about them?
Their team is creative and thinks outside of the box. We gave them an initial breakdown of what we envisioned, and we were pleasantly surprised when they presented a first draft that tweaked our ideas. They also added unique features that we hadn’t considered. They go out of their way to make sure that we didn’t miss out on worthwhile elements for our products. There is only so much I can tell them as a project manager, so Acumen Digital’s creativity plays a significant role in our engagement.
Are there any areas they could improve?
No, our project was a medium-sized initiative, and they delivered well. I don’t have anything negative to say about them.