Acquaint Softtech Private Limited

BACKGROUND

Please describe your company and position.

I am the Founder of Minuttia - AEO Agency

Describe what your company does in a single sentence.

We help brands dominate the future of search, from Google to ChatGPT to whatever comes next.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Automate data collection and reporting
• Develop predictive models
• Provide AI-driven dashboards

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech approached the project as a complete AI-powered analytics overhaul. They first assessed the various data sources we had, from website traffic logs and CRM systems to campaign performance metrics, and designed a modular pipeline to clean, preprocess, and standardize this data.

Key deliverables included:

• Automated ETL pipelines that consolidated data from multiple platforms into a central database.
• Machine learning models predicting user engagement trends, campaign effectiveness, and potential client churn.
• Dynamic dashboards that allowed our teams to explore insights interactively without relying on technical expertise.
• Scheduled reporting tools that delivered automated summaries to leadership, highlighting anomalies and trends.

They worked in close collaboration with our in-house analysts, ensuring the models and dashboards were intuitive and actionable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes were tangible across multiple areas of our operations:

• Time savings: Weekly reporting tasks that previously took our analysts several days were reduced to a few hours, freeing them to focus on strategy.
• Predictive insights: Campaign managers could now anticipate drops in engagement or potential churn, allowing proactive interventions.
• Data democratization: Leadership could access meaningful insights directly through dashboards, without waiting for manual summaries.

A particularly memorable moment was when our team spotted a drop in engagement on a high-profile campaign. The AI models flagged the pattern hours before we would have noticed it manually, allowing us to tweak messaging in real time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech followed agile principles, attending sprint planning, daily stand-ups, and review meetings with our team. They adapted quickly when our priorities shifted, such as needing new predictive metrics for a specific client campaign.

Deliverables were consistently on schedule, and the team was responsive—any clarification or change request was addressed within a day, demonstrating high flexibility and commitment.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to translate complex AI and ML concepts into practical business tools. Our non-technical marketing managers could understand trends, test scenarios, and make informed decisions without needing to dive into code.

Their iterative approach, building prototypes, gathering feedback, and refining models, ensured that the final system was highly usable, not just technically impressive.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If there was one minor suggestion, it would be to provide a short, structured onboarding session at the start for our broader team, so everyone could understand the AI models and dashboards from day one. Once the team was familiar, adoption was smooth, but an earlier session could have accelerated initial usage.

BACKGROUND

Please describe your company and position.

I am the Co-Founder/CEO of Bitpanda

Describe what your company does in a single sentence.

Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in, commission-free stocks, cryptocurrencies or even precious metals, starting from as little as $1.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• We wanted to expand our engineering bandwidth through staff augmentation so our internal teams could accelerate development of customer-facing web features without slowing ongoing platform maintenance.
• We aimed to enhance parts of our investment platform’s web interface, particularly areas related to portfolio management, transaction tracking, and account dashboards.
• We needed to strengthen our fraud detection framework by incorporating behavioral analytics and machine learning models capable of identifying suspicious transaction patterns more effectively than static rule-based systems.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Referral
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement included two parallel workstreams: embedded engineering support through staff augmentation and a data-driven fraud detection initiative built using Python.

Engineering Support and Web Development

Acquaint Softtech provided developers who integrated directly into our internal product squads. These engineers contributed to several ongoing initiatives across the platform.

Their work included:

• Enhancing the web interface used for managing investment portfolios
• Optimizing performance for transaction history and account dashboards
• Supporting secure API integrations between backend financial systems and the web platform
• Improving responsiveness and reliability of the platform during periods of increased trading activity
• Assisting with refactoring certain legacy components to improve maintainability

The developers worked within our sprint cycles, participated in stand-ups and code reviews, and collaborated closely with our internal architects and QA teams.

Fraud Detection and Risk Intelligence (Python-Based)

In parallel, Acquaint helped develop a more advanced transaction monitoring layer that could identify suspicious behavior patterns.

Key deliverables included:

• A Python-based risk scoring engine capable of analyzing transaction behavior in near real time
• Statistical models designed to detect unusual activity patterns across user accounts
• Behavioral analysis based on device usage, transaction timing, and trading activity
• Internal dashboards allowing risk analysts to investigate flagged transactions more efficiently
• Automated pipelines for retraining models as new data became available

The goal was to enhance our existing monitoring framework with predictive intelligence while maintaining system performance and regulatory compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Several positive outcomes emerged after the implementation.

On the development side, our engineering teams were able to deliver new platform features more consistently. The additional developers helped reduce backlog pressure and allowed internal engineers to focus on strategic components of the platform.

From a product perspective, improvements to the web interface made portfolio management more responsive and easier for users to navigate. Internal support teams also reported fewer tickets related to transaction visibility issues.

The fraud detection improvements also delivered meaningful operational benefits. Compliance analysts began receiving alerts that contained richer behavioral context, making investigations faster and more focused.

In particular, the adaptive risk scoring system helped reduce unnecessary transaction blocks while still highlighting suspicious activity patterns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration was well structured and aligned with our agile development practices. Acquaint’s engineers adapted quickly to our workflows and integrated smoothly into our existing teams.

Deliverables were completed according to sprint schedules, and their team maintained open communication whenever priorities shifted. In a fast-moving fintech environment, requirements can evolve quickly, and their developers handled those adjustments professionally.

The fraud analytics project also included structured checkpoints where our risk and compliance teams reviewed model outputs before deployment.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their engineers were capable of working inside a complex fintech architecture while maintaining clean code practices and strong security awareness. At the same time, the fraud analytics models they developed were practical and optimized for real operational use rather than theoretical experimentation.

Another impressive aspect was how easily their staff integrated into our internal teams, functioning as full contributors rather than external contractors.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

One area that could have been improved earlier in the project was internal documentation for the fraud analytics pipeline.

BACKGROUND

Please describe your company and position.

I am the Founder of Otrium

Describe what your company does in a single sentence.

This is Otrium: the world's most innovative end-to-end platform for off-price fashion. Hundreds of brands consumers love – all in one app. 

Otrium is a purpose-driven platform that envisions a world where all clothing that is produced is worn. With a technology-led approach, Otrium connects a growing global community with excess stock from leading brands. We aim to empower conscious consumers to reduce industry waste while giving fashion brands a lasting presence with new value and fans outside of seasonal business models. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Scale the Checkout Infrastructure
• Maintain Frontend Continuity
• Eradicate Order Redundancy
• Optimize Data Retrieval

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech served as an offshoring partner of our core team of engineers. They are an Official Laravel Partner, which is why they used the advantages of the framework to create the logic of our backend anew.

The Key Deliverables were:

• Asynchronous Queue System: They introduced the step of processing our orders as a Laravel-based queue system instead of a wait-to-complete model. This enabled the system to receive the order of the customer in real time and the heavy lifting done in the background.
• Redis Integration: They introduced a high-performance Redis caching layer that held product metadata and inventory particularly so that the main database was not being accessed by thousands of simultaneous users.
• Query Optimization / Database Refactoring: They have profiled all our current SQL queries and re-written them to be faster, especially our complex filtering system (size, brand and discount depth).
• Atomic Locking Mechanisms: To address our duplicate order issue, they came up with a bespoke solution based on atomic locks to give a user the impression of being able to three times during a lag spike and only one transaction would be ever made.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The physical outcome was the most evident, and this was the stability of the site at the time of high traffic. In the past, whenever a big brand was unveiled the checkout process would slow down or stop intermittently. Following the implementation, the spinning wheel during check out disappeared.

When we were on promotion periods, the number of orders that were processed successfully per minute increased by very large margins. Moreover, our customer services on the issue of Duplicate Charges or Order Not Found dropped to almost zero. The system now manages the fast selling sales in a composed and stable pace.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech used a very strict Agile approach. They were very receptive to our Slack channels and very well adapted within our Jira workflows.

Timelines: They met all the key milestones, especially the most important deadline of our mid-year End of Season event.

Responsiveness: their key feature was the proactive communication. In case they discovered a bug on a legacy feature they were working on they did not simply ignore it, they marked it and suggested a fix and usually had a patch ready before it could affect our sprint.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their superpower is that they have an in-depth understanding of Laravel. A variety of agencies employ a plug-in or quick-fix, but Acquaint Softtech knows the framework on a nano level. They could make the backend logic to suit our needs and constraints, such as the need to retain our current payment provider, without the typical it-is-not-possible reasons. They are real problem solvers and they know the business cost of technical debt.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Policy Advisor of Affordable Medicines Europe

Describe what your company does in a single sentence.

Affordable Medicines Europe is the association of parallel importers and exporters of pharmaceuticals, and it represents more than 120 companies operating in 23 countries of the European Economic Area.  The mission of its members is to offer a better deal for original European supply. 

Parallel importers purchase medicines from pharmaceutical wholesalers in other EU/EEA member states, and sell them in the national market at a lower price in compliance with the regulation of the recipient country. Parallel imports of pharmaceuticals create competition in a business where patents provide the rights owners with a monopoly.  This competition leads to reductions of the price and the creation of savings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Centralize sensitive operational and member-related data into a single secure web platform
• Introduce strict role-based access controls without hurting usability
• Build secure, well-structured APIs to support future integrations
• Ensure full traceability of sensitive actions for compliance and audits

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech undertook the project with a good knowledge of regulatory environment and the actual operational requirements. The spectrum was on the full web development and much focus was put on the backend security and access control.

The main aspects of the solution were:

• Creating a Laravel-driven backend architecture that was able to support fine-grained access control with multiple user roles and organizations.
• Installation of role-based permission systems, that is, users were allowed to access data relevant to their duties.
• Creating safe APIs that have authentication and authorization levels to secure exchanges of data.
• Establishing audit trails on every sensitive operation to enable the administrator to see the past access and modification history whenever required.
• Developing processes that enabled employees and healthcare workers to accomplish their everyday duties effectively, without superfluous bottlenecks in the approval process.
• The frontend integration also required some support in such a way that security features would operate effectively in the background, without having to make the user experience more complicated.

During the development, Acquaint Softtech engaged intimately with our internal stakeholders to confirm assumptions and change flows based on actual usage situations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having just launched, we could notice that at once we started feeling quite confident in handling sensitive data. The system automated access checks which would have been done manually. Onboarding of the staff also became more regular, and audits no longer demanded gathering information using various sources.

Of the greatest importance, sensitive data access has been managed without even decelerating the staff, and that was among our greatest concerns when we embarked on the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process of project management was clear and well-organized. Acquaint Softtech segmented the project into distinct steps and this has enabled us to test and examine key elements of security early on instead of implementing the tests at the later stage.

They met milestones on time and responded so well whenever we needed to seek amendments particularly on issues to do with usability by non-technical users. Regulatory/operational questions arise, they took time to get the situation and then offered solutions.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about them was their ability to strike a balance between strict privacy and access regulations and the realities of operations. Numerous vendors are oriented either on security only or on usability only, meanwhile, Acquaint Softtech always kept in mind both.

They were also familiar with laravel and this showed in the manner they cleanly accomplished permissions, APIs and audit logs. The system is strong without being cumbersome or limiting to the end users.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

Early UX mockups might have been released a bit earlier and non-technical stakeholders engaged in the process earlier. That notwithstanding, when there was feedback, the changes were made promptly and sensibly. On the whole, the problems that influenced delivery or confidence with the system were absent.

BACKGROUND

Please describe your company and position.

I am the Founder of Juna AI

Describe what your company does in a single sentence.

Juna AI optimizes energy-intensive production processes with AI-based control and scheduling. Our customized co-pilots are trained on historical process data and increase resource efficiency, throughput and utilization of industrial plants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Restructure the existing single-tenant backend into a secure multi-tenant architecture
• Improve role-based access control and subscription management for enterprise users
• Migrate existing live users to the new architecture without downtime or service disruption

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work went far beyond a routine backend refactor. Acquaint Softtech worked closely with our internal product and data teams to deeply understand how Juna AI is used in real production environments, including how operators, engineers, and managers interact with the system.

Key deliverables included:

• Redesigning the backend architecture to support true multi-tenancy, ensuring strict separation of data across organizations and plants.
• Implementing tenant-aware Laravel models, so all queries, analytics, and AI control workflows respected organizational boundaries by default.
• Introducing Laravel Policies and Gates to enforce fine-grained role-based access, especially important for industrial clients with layered approval processes.
• Refactoring background processes using Laravel queues for asynchronous workloads such as notifications, report generation, and AI job scheduling.
• Improving subscription logic to support multiple plants, users, and usage tiers under a single enterprise account.
• Supporting parallel feature development so new AI co-pilot features could continue shipping while the architecture evolved underneath.

Throughout the engagement, Acquaint Softtech also documented architectural decisions clearly, which made it easier for our internal team to maintain and extend the system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the engagement, onboarding new enterprise customers became significantly smoother. We were able to add new organizations and production sites without manual intervention or custom fixes. Permission-related issues that previously required support involvement became rare, and subscription handling became far more predictable for both billing and access control.

From a product standpoint, our AI models could now be deployed across multiple tenants with confidence that training data, predictions, and operational insights remained isolated and secure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was one of the strongest aspects of working with Acquaint Softtech. They broke the work into realistic phases and clearly communicated which components could be refactored safely while the system remained live. Deliverables were consistently aligned with agreed milestones, and when unexpected constraints surfaced, they adjusted priorities transparently rather than pushing risky shortcuts.

They were highly responsive to evolving requirements, especially when we needed architectural decisions to support new AI workflows or industrial use cases that emerged mid-project.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to restructure a production backend without interrupting live users. They showed a strong understanding of real SaaS constraints, not just clean code in isolation. Their Laravel expertise was evident, particularly in how they leveraged the framework’s strengths for multi-tenancy, background processing, and authorization.

They also communicated in a way that bridged technical depth and business impact, which made collaboration across teams much easier.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If anything, deeper early involvement in some of our AI-specific scheduling logic could have accelerated a few decisions. That said, once those nuances were clarified, they adapted quickly. Overall, there were no major gaps that affected delivery or outcomes.

BACKGROUND

Please describe your company and position.

I am the CEO of Bluebird, Inc.

Describe what your company does in a single sentence.

Bluebird is the innovator and global manufacturer of industrial handheld computers, rugged tablets and mobile POS devices, with more than 3,000 customers and 600 partners in over 120 countries. The products are fully-loaded with rich features to meet customers’ daily requirements such as ultra-mobility, real-time visibility, full ruggedness and easy-to-use computing technology. 

From secure mobile payments to workforce automation and customer engagement, Bluebird’s broad product portfolio spans all markets connecting people to information, wherever they need it. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• We wanted skilled AI engineers who could help us build smart tools for our devices without slowing down our internal R&D work.
• We needed extra developers who could join our team fast and support ongoing software tasks that we didn’t have time to handle in-house.
• We wanted help creating AI features that could read device logs, spot issues early, and make support responses faster.
• We needed a partner who could work closely with our India R&D center and follow our sprint schedule without disrupting daily operations.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech provided a mix of AI engineers and full-stack developers. They joined our internal team and worked on tasks we assigned through our sprint board.

The work covered:

• Building a device-health prediction model to help field teams spot issues early.
• Creating small AI tools that help our support team read logs and respond faster.
• Setting up automation for basic data cleaning so our team no longer did it by hand.
• Writing API layers so these tools could connect to our mobile computers and tablets.

Their team also handled testing, bug fixes, code reviews, and updates to our internal docs.
All deliverables were shared through Git and tested on our standard devices before release.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI tools they built helped us cut down manual work. Our R&D team noticed that issues in our test devices were flagged early.
Our support team also reported that responses became faster because the log-reading tool gave clear summaries.

We also saw that our internal workloads were easier to manage because their engineers handled tasks that used to slow us down.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth.
They joined all stand-ups on time, followed our sprint rules, and shared updates every day.
If something changed, they adjusted without any pushback.
When we needed quick fixes, they stayed available and solved things the same day.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their speed of understanding stood out.
Our devices and tools are not simple, but their engineers learned fast and asked smart questions.
We also liked that they took responsibility for the work instead of waiting for reminders.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They did everything well.

BACKGROUND

Please describe your company and position.

I am the CEO of Empik Group

Describe what your company does in a single sentence.

The Empik Group is a leading retail player in Poland, offering products across over 20 categories in a unique omnichannel model combining over 350 brick-and-mortar stores with a wide selection available on Empik.com, including a marketplace (EmpikPlace) and a mobile app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Improve the speed and flow of key pages on Empik.com.
• Fix long-standing issues with cart and checkout steps.
• Add new features to help buyers move faster through the site.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech collaborated with our internal technocracies in various sections of the store. Their area of operation was both back and front-end.

Their major deliverables were:

• Refactoring and refurbishing code in out-of-date modules that made the pages slow to load.
• Correction of bugs in search filters that quarantined the user in some product categories.
• Making the cart logic more effective and ensuring that fewer users would drop off at the checkout point.
• Assisting us to test the new versions of the mobile site prior to release.
• Developing a little internal application that assisted our support team to process questions about orders quicker.

An interesting case was the failure of our Add to Cart button during a sale on a weekend. Their developers arrived late one night and discovered the problem in the API calls and they released a stable fix before traffic spiked once more the following morning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once they became part of our project, we experienced a reduction in cart errors, diversified page loads, and enhanced internal reports by our customer support. Almost all of the minor problems which had been plaguing purchasers months before were corrected in a few days.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were also regular with follow-ups and would turn up whenever we had a daily call on time. As priorities switched they changed without grumbling. Their team responded quickly on Slack and was able to describe their work in a clear and straightforward manner so that it was easy to track the progress.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most surprising thing we liked was their ability to remain calm despite an increase in work load. They also collaborated with our local group and approached issues as they do. They also tested their work first and only sent it to be reviewed and this saved time on our part.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The final piece of advice that we could give is to add an additional tester to cover peak weeks. Despite the existing arrangement, they coped with tasks.

BACKGROUND

Please describe your company and position.

I am the CEO of Castrads

Describe what your company does in a single sentence.

Castrads, established in England in 2006, manufactures custom-built, custom-finished radiators as well as controls and fittings that are suitable for both steam and hydronic heating systems. We operate in the UK from our factory HQ in Stockport with a showroom in Chelsea, London. In New York, we have a showroom in SoHo and our warehouse is at the Brooklyn Army Terminal. Most recently, we've opened a finishing factory in Zgorzelec, Poland to serve our EU-based clients.    

Inspired by the past but always looking to the future, our products combine classic form and enduring functionality with the most up-to-date technology. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To build a centralized, custom software system that connects all Castrads locations (UK HQ, London showroom, New York showroom, Brooklyn warehouse, and Poland finishing factory) in real time.
• To streamline and modernize the production workflow by replacing manual spreadsheets with an integrated platform that manages custom radiator specifications and tracks each stage of production.
• To improve order tracking and inter-department communication so showroom teams, factory teams, and logistics teams can coordinate seamlessly without email chains or delays.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech handled the project from the ground up. We began with a series of discovery workshops where they took time to understand how each of our locations works, from how our UK team logs custom radiator specifications to how our US showroom staff process orders that need specific finishes available only in our Poland facility.

Key areas they delivered on included:

• A custom production management platform: allowing us to assign, track, and update work orders throughout the build and finishing stages.
• A centralized product specification module: storing every detail of our radiators (sizes, finishes, valves, custom controls, historic styling notes) so teams don’t need to double-check with another department.
• A logistics and warehouse coordination tool: helping our New York warehouse communicate directly with the UK factory and Poland finishing team regarding incoming and outgoing shipments.
• Role-based dashboards: giving management a high-level overview while letting our showroom teams focus on quoting, order tracking, and customer status updates.
• Quality-control workflow: ensuring every radiator passes through the correct finishing and inspection stages before dispatch.

Throughout the project, Acquaint Softtech kept refining the platform based on real scenarios we shared with them, for instance, how certain custom finishes require additional drying time, or how different countries’ showrooms have slight variations in workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During our pilot run, the most noticeable improvement was the smooth handoff between teams. For example, when the London showroom logs a custom order, the Stockport factory receives every required detail instantly, and any clarifications are sent directly through the system rather than by email chains.

Another win came when our Poland finishing factory used the platform to flag a rare finishing issue on a batch of radiators. Instead of it turning into a long process, the information looped back to the design and production teams immediately, helping us avoid delays. These types of improvements, although not expressed in numbers, have made our operations far more predictable and efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was reliable throughout. We had weekly check-ins via video calls, and their team often prepared prototypes before we even asked so we could visualize new modules.

Whenever we raised concerns; like adjusting the workflow for custom-built radiators or incorporating US-specific order notes; they responded quickly and always explained the reasoning behind any suggestion they made. Delivery milestones were met consistently, even when we added last-minute changes that required them to rethink certain components.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Two things stood out:

• Their ability to translate real manufacturing and showroom processes into intuitive digital workflows. We’ve worked with agencies before who struggled to understand how physical products move through a multi-location operation. Acquaint Softtech picked this up surprisingly well.
• Their calm and structured way of handling feedback. Instead of just agreeing to everything, they asked questions that helped us clarify what we actually needed. It felt like working with a thought partner rather than a vendor.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No, they're quick to walk us through everything.

BACKGROUND

Please describe your company and position.

I am the CEO of Astound Broadband

Describe what your company does in a single sentence.

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support.  Visit astound.com to get started.

We’ve been in your neighborhood for decades connecting you with services you want and need to stay productive, informed and entertained. Your passions are what fuel us to evolve and keep innovating; to astound you everyday. #WeAreAstound

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop a unified custom software platform that consolidates customer support management, technician scheduling, and service tracking into one intuitive system.
• Streamline the workflow between customer service agents and field technicians, eliminating delays and improving communication across departments.
• Provide a scalable backend infrastructure that can evolve as Astound continues to expand into new neighborhoods and add new service offerings.

SOLUTION

How did you find Acquaint Softtech Private Limited?

Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech began by analyzing our existing ecosystem. They conducted several sessions with our internal departments; support teams, field technicians, scheduling coordinators, and quality assurance supervisors. This helped them understand how each piece of our operation worked, and where inconsistencies or inefficiencies slowed us down.

Scope & Key Deliverables:
1. Custom Support Management System:

They developed a complete ticketing and customer support dashboard that allowed agents to view customer history, track service issues, assign cases, and escalate problems seamlessly. The system included features like:

• Customer profile tracking
• Service issue logs
• Real-time updates on technician status
• Priority-based routing for urgent cases

2. Technician Scheduling & Deployment Module:

Acquaint built a dedicated module that automated the scheduling process. Instead of manually coordinating technician routes, the system now:

• Suggests optimized routes
• Assigns technicians based on skill set and location
• Allows technicians to update job status in real time
• Notifies customers when the technician is en route

3. Integrated Communication System:

They created a unified messaging layer to allow support reps and field technicians to communicate inside the platform. This eliminated the need for external tools or slow email responses.

4. Performance & Reporting Dashboard:

Astound leadership now has access to:

• Real-time service performance insights
• Technician workload distribution
• Customer satisfaction patterns based on interactions
• Historical logs for internal auditing

5. Cross-Device Compatibility:

The software was optimized for desktop (for office staff), tablets (for technicians), and mobile devices.

6. Training & Documentation:

Acquaint produced workflow diagrams, onboarding guides, and step-by-step documentation for our internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we aren’t quantifying results here, we noticed clear improvements shortly after internal rollout. Support agents were able to resolve issues with fewer handoffs, and technicians began reporting that the automated scheduling significantly reduced unnecessary travel. New customer service reps adapted to the new system faster than expected because the interface was intuitive and well-organized.

One of the standout outcomes was the significant reduction in delays between support ticket creation and technician deployment. We also observed better communication between departments, especially during high-volume periods, such as outages caused by weather disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated a highly organized and transparent project management approach. They set up a clear milestone-based structure, and every sprint ended with a demo session where our team could provide feedback. They were attentive and quick to respond whenever we needed changes or clarifications.

When we requested a late-stage feature that allowed technicians to upload photos for quality checks, they handled it without disrupting the existing timeline. Deliverables were consistently submitted on schedule, and communication remained steady throughout the project; whether through email, video calls, or their project portal.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the complexity of our operations stood out. Acquaint Softtech didn’t just build what we asked for; they anticipated pain points we hadn’t formally articulated yet. For example, they suggested adding an internal notes system for technicians to leave comments that the next technician could review; something that has been extremely helpful in recurring service areas.

Their experience with scaling large systems was also evident. They built the software with enough flexibility that we can easily integrate new tools or automate more processes as our needs evolve. Their professionalism, patience, and depth of technical expertise made the collaboration genuinely enjoyable.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They really exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the COO of 4K Satellite

Describe what your company does in a single sentence.

4K Satellite is one of the few Premier Dish retailers in the county. 4K has spent years developing the best leadership for D2D marketing. We pride ourselves on being a big enough company to compete with the best in the D2D industry, but small enough to take care and invest in all of our sales reps. Sales teams have the ability to sell anywhere in our nation without the hassle of drafting or fighting other teams for that area. Come see why 4K Satellite has earned the right to be one of Dish Networks Premier dealers!  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Redesign our entire website to make it more modern, trustworthy, and structured for both customer acquisition and sales recruitment.
• Develop a user-friendly digital experience that showcases our ability to operate nationwide without territory conflicts, which is one of our strongest selling points for new reps.
• Create a scalable web foundation that allows us to add features in the future, such as a rep portal, lead routing, or training modules.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech started by conducting a full discovery workshop with our leadership team. They took time to understand how our D2D model works, what differentiates us from competitors, and the role our website plays in both recruitment and customer conversions.

The full scope of work included:

1. UX/UI Re-Design:

• Creation of a new information architecture that separated customer navigation from rep recruitment paths.
• Individually crafted landing pages for Dish packages, nationwide coverage, company story, and join-our-team sections.
• Design of a modern visual identity system with clear typography, updated color palette, and a more energetic, polished brand feel.
• Wireframes and prototypes for every major page, which helped us visualize the experience before development.

2. Web Development:

• Full front-end and back-end development using a responsive, mobile-first approach.
• Integration of a streamlined contact and appointment form for customers.
• A dedicated recruitment form allowing sales reps to submit applications that go directly to the correct internal inbox.
• Development of a custom “Nationwide Sales Advantage” feature that visually shows that reps can sell anywhere without fighting over territories, a very important part of our brand message.
• Optimization for fast load speeds, proper SEO structure, and easy content updates on our side.

3. Testing & Deployment:

• Device and browser testing to ensure the site worked perfectly for reps in the field who typically use tablets and mobile phones.
• Staged review cycles to let our internal team make adjustments before final deployment.
• Smooth migration to our hosting environment without any downtime.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new site, we immediately began receiving more direct inquiries from both potential Dish customers and new sales reps. Our team also noticed that conversations with prospective reps became easier because the website now reflects the professionalism we talk about during recruitment.

One of the most helpful outcomes was that the improved structure made our digital marketing campaigns more effective. People landing on the site were spending more time exploring different sections instead of bouncing right away. Internally, our team felt the difference in how polished and trustworthy the online experience had become.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech’s project management was consistently reliable. They used a structured weekly check-in system, which helped us stay aligned on progress without feeling overwhelmed. Whenever our team wanted to make adjustments to copy, imagery, or UI elements, they responded quickly and never made us feel like our requests were inconvenient.

They delivered every milestone on or before the timeline we agreed upon. Even when we asked for an additional recruitment-focused section toward the end of the project, they handled it smoothly without disrupting the launch schedule.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their ability to understand the unique nature of D2D sales; a model many web agencies overlook or oversimplify. They asked thoughtful questions about how our reps operate, how territory flexibility sets us apart, and how our internal team manages inbound interest.

Another standout quality was their attention to detail in UX. They didn’t just design something visually appealing; they designed a customer and rep journey that makes sense in the real world. Their honesty, communication, and ability to translate our ideas into practical solutions made the entire experience feel effortless.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

Not at all