Acordis

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an SEO company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Acordis?

We needed IT services.

SOLUTION

What was the scope of their involvement?

Acordis provides managed IT support, including 24/7 monitoring, help desk services, and issue resolution. The team also offers cybersecurity solutions, such as firewall setup, threat detection, and employee training. In addition, Acordis handles cloud migration and integration for enhanced scalability and remote accessibility.

For managed IT support, Acordis provides 24/7 remote and on-site support through a centralized help desk system. The team uses ConnectWise for ticketing and remote monitoring. Acordis also schedules preventive maintenance and patch management.

Regarding cybersecurity solutions, Acordis has deployed Fortinet and Sophos firewalls for perimeter security. The team has also implemented endpoint detection and response (EDR) with tools like CrowdStrike. In addition, Acordis has conducted phishing simulations and employee cybersecurity training.

What is the team composition?

We work with five teammates from Acordis.

How did you come to work with Acordis?

We found Acordis online. We chose them over other IT service providers because of their comprehensive solutions, fast response times, and deep technical expertise. The team’s proactive support, reliability, and commitment to minimizing downtime gave us confidence that we were partnering with a true technology partner, not just a vendor.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working with Acordis in December 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with Acordis, our help desk resolution time has decreased, cybersecurity incidents have dropped, and cloud performance has improved. As a result, we’ve seen significant improvements in both our day-to-day operations and overall business performance.

How did Acordis perform from a project management standpoint?

Acordis is very good at project management, and they deliver on time.

What did you find most impressive about them?

Acordis is a trusted partner that guides us through cloud migration and ensures compliance with industry-specific regulations.

Are there any areas they could improve?

Acordis could have more proactive communication during key transition phases, such as during the initial network migration.

BACKGROUND

Please describe your company and position.

I am the owner of the company.

Describe what your company does in a single sentence.

We are IT services provider offering managed IT, cybersecurity, cloud computing, and digital infrastructure solutions to help businesses operate securely and efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acordis to accomplish?
IT Services

SOLUTION

How did you find Acordis?

Clutch Site

Why did you select Acordis over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from Acordis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empowering businesses with innovative IT solutions, cybersecurity, and cloud services across Florida and beyond.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Acordis has delivered measurable success through reduced downtime, enhanced cybersecurity, and cost-efficient IT solutions. we benefited from improved productivity, scalable infrastructure, and long-term operational savings.
Consistently high satisfaction and retention rates reflect the company’s impactful technology implementations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acordis demonstrates strong project management with the timely delivery of solutions and adherence to agreed timelines. Their team is responsive, communicative, and quick to adapt to evolving client needs throughout the project lifecycle. They prioritize collaboration and transparency, ensuring expectations are met or exceeded consistently.

What was your primary form of communication with Acordis?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about Acordis is their personalized approach to IT solutions, tailoring technology to fit client’s specific needs.

Are there any areas for improvement or something Acordis could have done differently?

No improvements needed.