360 Meta Design

BACKGROUND

Please describe your company and position.

I am the Head of Digital Marketing of Prosperity Pinnacle Financial Solutions

Describe what your company does in a single sentence.

Financial Services Inc. is a leading provider in the financial industry, offering a wide range of services that cater to individual and corporate clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 360 Meta Design to accomplish?

• Web design and development

SOLUTION

How did you find 360 Meta Design?

Online Search

Why did you select 360 Meta Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 360 Meta Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

360 Meta Design provided end-to-end services for our website revamp. They crafted a fresh, visually appealing design with an intuitive navigation system. The project involved backend coding to ensure a smooth user experience across all devices. Additionally, they implemented a user-friendly CMS, enabling our team to easily update content. The key deliverables were a beautifully designed, functionally robust website and a practical content management system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the launch of the redesigned website, we've seen significant improvements in user engagement and overall site performance. Bounce rates have decreased by 30%, while the average time spent on the site has increased by 25%, indicating that visitors are finding the site more engaging and easy to navigate. 

Furthermore, the use of the content management system has made content updates more frequent and efficient, leading to a 40% increase in our content publishing rate. These measurable outcomes are clear indicators of the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management at 360 Meta Design was impressive. They delivered all milestones on schedule, maintaining consistent communication throughout the process. Their use of project management tools ensured transparency and allowed us to track progress in real time. As for responding to our needs, they were quick to address any concerns or changes we requested. They exhibited a high level of professionalism and flexibility, adapting to our requirements while providing valuable suggestions based on their expertise. Overall, their timely delivery, responsiveness, and proactive approach significantly contributed to the project's success.

What was your primary form of communication with 360 Meta Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What set 360 Meta Design apart was their commitment to understanding our unique needs and vision. They didn't just offer a one-size-fits-all solution, but rather took the time to comprehend our specific objectives and tailored their services accordingly. Their design aesthetic was not only modern and user-friendly but also perfectly echoed our brand identity. 

Furthermore, their technical expertise, professionalism, and focus on client satisfaction were exceptional. The seamless collaboration and the quality of the final product exceeded our expectations and truly distinguished 360 Meta Design in the field.

Are there any areas for improvement or something 360 Meta Design could have done differently?

While 360 Meta Design delivered high-quality work and met all our expectations, there were minor areas that could see improvement. While their communication was generally excellent, there were instances where clearer explanations about certain technical aspects would have been helpful for our non-technical team members. Providing more in-depth training or documentation around these aspects could enhance their already commendable service. However, these were minor points in an overall highly satisfactory partnership.