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Top Collections Agencies in Poland

Ratings Updated: April 2, 2026

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2 Leaders 10 Contenders

12 Companies

Country: Poland

Outbound Services: Collections Recovery Services

List of the Top Poland Debt Collection Services

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CCIG Group

4.9 23 reviews

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Premier Verified

$10,000+

< $25 / hr

1,000 - 9,999

Wrocław, Poland

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

15% Collections Recovery Services

40% B2C Telemarketing & telesales

30% Customer Surveys & Market Research Calls +1

15% Third party verification

CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

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7 of 8 reviews are 5 stars

7 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 8 times in the past 6 months
In the past six months, CCIG Group has received positive feedback for their exceptional flexibility and responsiveness in customer service projects across various industries. Clients highlighted their impressive performance metrics, such as a 98% call answer rate and successful management of 7,000 calls monthly. Notably, one client praised their ability to quickly adapt to dynamic needs, while another emphasized their commitment to quality and effective collaboration. Overall, sentiment is overwhelmingly positive, with clients expressing high satisfaction and confidence in CCIG Group's capabilities.
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15 of 16 Call Center Services reviews are 5 stars

12 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Medical Company
5.0 — CCIG Group provides call center services for a medical company. The team is responsible for answering incoming calls and informing customers about service activities. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.
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More responsive than most other service providers

CCIG Group is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Aplitt sp. z o.o.

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Gdańsk, Poland

Services provided

10% Call Center Services

15% Application Management & Support

15% Application Testing +6

10% Custom Software Development

10% Customer Service Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% Web Development

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Aplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.

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Reviews mention Flexible
Clients consistently praised Aplitt sp. z o.o. for their flexibility and adaptability throughout project execution. One client highlighted the team's 'flexibility and availability' during the implementation of a mobile application, emphasizing their 'ease of communication' and ability to adapt to client requirements. Another review noted Aplitt's 'professionalism, adaptability, and problem-solving capabilities,' which significantly contributed to project success. Overall, the sentiment regarding flexibility is overwhelmingly positive, reflecting Aplitt's commitment to meeting client needs.

Software Dev & Data Migration for Financial Services Co

5.0 Oct 25, 2023

Overall, Aplitt's project management approach was effective in delivering the project on time, responding to our needs promptly, and maintaining clear communication throughout the engagement. Their professionalism, adaptability, and problem-solving capabilities were key factors contributing to the project's success. Aplitt sp. z o.o. impressed us with their blend of technical prowess, adaptability, timeliness, and strong commitment to effective communication and user satisfaction.
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Mobile App Dev for Credit Union

5.0 May 15, 2023

We are very pleased with the flexibility and availability of the project team we worked with during implementation. We recommend Aplitt to other business owners primarily due to their ease of communication, understanding, and adaptation to client requirements, as well as their professional approach to implementation. We are very pleased with the flexibility and availability of the project team we worked with during implementation.
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Industry Experience

Aplitt sp. z o.o. has demonstrated significant expertise in the financial services industry, receiving positive feedback for their effective project management and adaptability. Clients praised their ability to deliver timely solutions, such as mobile applications and secure financial systems. Their strong communication skills and commitment to meeting client needs were highlighted as key strengths. Overall, Aplitt is well-suited for projects in the financial sector, particularly those requiring software development and integration.
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Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.
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Apifonica

Not yet reviewed

$1,000+

$50 - $99 / hr

50 - 249

Warszawa, Poland

Services provided

30% Call Center Services

25% Other Digital Marketing

15% Staffing +3

10% AI Development

10% HR Consulting

10% Recruiting

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Apifonica is an answering service company. Launched in 2015, the agency is based in Tallinn, Estonia and Warszawa, Poland. Their team provides Call Center Services and Other Digital Marketing.
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Warszawa, Poland

Al. Jerozolimskie str. 89/43
Warszawa, Poland 05
21 - 30

+48 22 1530 003

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OpsTalent

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Wrocław, Poland

Services provided

25% Call Center Services

25% Customer Service Outsourcing

10% Custom Software Development +7

10% IT Staff Augmentation

5% Application Management & Support

5% Application Testing

5% Back Office Outsourcing

5% DevOps Managed Services

5% Finance & Accounting Outsourcing (FAO)

5% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Located in Wrocław, Poland, OpsTalent is a midsize telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Sterling Outsourcing Sp zoo

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Kraków, Poland

Services provided

19% Call Center Services

30% Accounting

26% Back Office Outsourcing +2

15% Finance & Accounting Outsourcing (FAO)

10% Customer Service Outsourcing

Focus Areas

100% Collections Recovery Services

Sterling Outsourcing Sp zoo is a small Accounting company. They specialize in Accounting and Back Office Outsourcing and were founded in 2006.
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efficienCX

5.0 1 review

$5,000+

< $25 / hr

10 - 49

Warszawa, Poland

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

efficienCX offers strategic support for company expansions, particularly in new markets like the EU, with a focus on seamless integration and operational setup. Client reviews highlight their exceptional ability to align with company cultures, effective project management, and consistent, proactive communication. Customers appreciate the team's responsiveness and support, noting no significant areas needing improvement.

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hotLead

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Poznań, Poland

Services provided

15% Call Center Services

70% Sales Outsourcing

15% Email Marketing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

HotLead is a Sales Outsourcing company. Their small team is based in Poznań, Poland and provides Sales Outsourcing and Email Marketing. The company was established in 2019.
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Focus Contact Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Warszawa, Poland

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1

25% Sales Outsourcing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Call center Focus Contact Center was launched in 2008. The firm provides Call Center Services and Back Office Outsourcing.
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Nnext

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Warszawa, Poland

Services provided

100% Call Center Services

Focus Areas

100% Collections Recovery Services

Nnext is a midsize phone answering service headquartered in Warszawa, Poland. The team focuses on Call Center Services.
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Zielinet

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Milanówek, Poland

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Focus Areas

67% Collections Recovery Services

33% B2C Telemarketing & telesales

Zielinet is a midsize Milanówek, Poland-based answering service company. Their services include Call Center Services and Customer Service Outsourcing.
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Raya CX

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Warszawa, Poland

Services provided

20% Call Center Services

30% Back Office Outsourcing

20% HR Outsourcing +4

10% Customer Service Outsourcing

10% Sales Outsourcing

5% Email Marketing

5% Social Media Marketing

Focus Areas

25% Collections Recovery Services

25% B2C Telemarketing & telesales

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Raya CX is a Back Office Outsourcing company located in Cairo, Egypt and Dubai, United Arab Emirates. Their services include Back Office Outsourcing and Call Center Services.
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More responsive than most other service providers

Raya CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Warszawa, Poland

al. Jerozolimskie 123
Warszawa, Poland 00-001
76 - 100

+48 226 47 87 87

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Warszawa, Poland

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

10% Collections Recovery Services

80% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Warszawa, Poland

ul.Taneczna 30, 02-829 Warsaw
Warszawa, Poland 01-001
251 - 300

+48 22 1629703

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 CCIG Group

2 Aplitt sp. z o.o.

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 2 Poland Debt Collection Services

CCIG Group

$10,000+

< $25 / hr

1,000 - 9,999

Wrocław, Poland

Ability to deliver

25.6/40.0

20/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

40% Call Center Services

15% Collections Recovery Services

60% Other

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Aplitt sp. z o.o.

Undisclosed

Undisclosed

250 - 999

Gdańsk, Poland

Ability to deliver

26.8/40.0

16.6/20 Reviews

4.9/10 Clients & Experience

5.3/10 Market Presence

Service focus

10% Call Center Services

25% Collections Recovery Services

90% Other

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Apifonica

$1,000+

$50 - $99 / hr

50 - 249

Warszawa, Poland

Ability to deliver

11.8/40.0

0/20 Reviews

4.7/10 Clients & Experience

7.1/10 Market Presence

Service focus

30% Call Center Services

25% Collections Recovery Services

70% Other

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OpsTalent

$1,000+

< $25 / hr

250 - 999

Wrocław, Poland

Ability to deliver

6.6/40.0

0/20 Reviews

0/10 Clients & Experience

6.6/10 Market Presence

Service focus

25% Call Center Services

25% Collections Recovery Services

75% Other

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Sterling Outsourcing Sp zoo

$1,000+

$25 - $49 / hr

10 - 49

Kraków, Poland

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

19% Call Center Services

100% Collections Recovery Services

81% Other

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efficienCX

$5,000+

< $25 / hr

10 - 49

Warszawa, Poland

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% Call Center Services

25% Collections Recovery Services

80% Other

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hotLead

$1,000+

$50 - $99 / hr

10 - 49

Poznań, Poland

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

15% Call Center Services

25% Collections Recovery Services

85% Other

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Focus Contact Center

Undisclosed

Undisclosed

10 - 49

Warszawa, Poland

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

25% Collections Recovery Services

75% Other

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Nnext

Undisclosed

Undisclosed

50 - 249

Warszawa, Poland

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

100% Collections Recovery Services

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Zielinet

Undisclosed

Undisclosed

50 - 249

Milanówek, Poland

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

75% Call Center Services

67% Collections Recovery Services

25% Other

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Raya CX

$10,000+

< $25 / hr

1,000 - 9,999

Warszawa, Poland

Ability to deliver

8.4/40.0

0/20 Reviews

1.9/10 Clients & Experience

6.5/10 Market Presence

Service focus

20% Call Center Services

25% Collections Recovery Services

80% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Warszawa, Poland

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

10% Collections Recovery Services

77% Other

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Top Collections Agencies in Poland

List of the Top Poland Debt Collection Services

Reviewed 8 times in the past 6 months

Call Center Services for Medical Company

Average Project Cost Breakdown

What Clients Have Said

CCIG Group is very responsive

Reviews mention Flexible

Software Dev & Data Migration for Financial Services Co

Mobile App Dev for Credit Union

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Raya CX is very responsive

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List of the Top 2 Poland Debt Collection Services