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Top Customer Support Services in Indonesia

Ratings Updated: April 1, 2026
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0 Leaders 4 Contenders

4 Companies

Country: Indonesia
Services: Customer Service Outsourcing

List of the Top Indonesia Customer Support Companies

  • Featured

    What are Featured Providers?

    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Indonesia

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

    See all 28 projects

    Reviews mention Accommodating

    The feedback regarding Hugo's accommodating nature is overwhelmingly positive. Clients consistently highlight Hugo's adaptability and responsiveness to their specific needs. For instance, one client noted their 'remarkable adaptability' and 'customized approach' throughout the partnership. Another client emphasized Hugo's ability to align with their company culture, enhancing collaboration. Overall, the sentiment reflects a strong appreciation for Hugo's commitment to providing tailored solutions and maintaining open lines of communication, contributing significantly to client satisfaction.
    • Back Office Outsourcing for E-Commerce Co
      5.0 Sep 24, 2024

      Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded.

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    • Call Center Services for Automotive Company
      5.0 Jun 27, 2024

      What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency. Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions.

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    • Customer Support for FinTech Organization
      5.0 Aug 23, 2023

      Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner. Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance.

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    • Customer Service Outsourcing for Gaming Company
      5.0 Aug 22, 2023

      Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.

      Read Full Review
    • Multilingual Customer Support for Beverage Company
      5.0 Aug 22, 2023

      Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.

      Read Full Review
    Read All Reviews
    11 of 12 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    CX Outsourcing for Financial Services Firm

    5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
    Read 12 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    Helpware CX Logotype

    Helpware CX

    4.8 46 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Indonesia

    Services provided

    60% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services

    Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

    See all 46 projects

    Reviews mention Exceeds expectations

    Clients consistently express that Helpware exceeds expectations in their service delivery. For instance, one client noted that Helpware's team always meets or surpasses their quota for ticket closures, while another described their ability to rapidly scale support and consistently deliver 500 agents per day as remarkable. Additionally, clients praised Helpware for their professionalism, quick onboarding, and effective communication, reinforcing an overall sentiment of satisfaction and appreciation for their partnership.
    • Call Center Services for Digital Government Partner
      5.0 Jun 6, 2022

      Ramp up of resources was impressive and exceeded expectations. Helpware needed to deliver 500 agents, so their goal was to always have more than 500 agents trained and available to always meet the goal.

      Read Full Review
    • Call Center Services for Resume Builder Website
      5.0 Apr 29, 2021

      Over the duration of the partnership, our principal metric for measuring customer satisfaction (CSat) improved by 30 points and that had tangible impact on the growth of our business as well. They really exceeded our expectations in that regard.

      Read Full Review
    • BPO for Meditation App Business
      5.0 Nov 9, 2020

      When we first engaged them, we were expecting them to at least perform at 55% net retention, and they’ve exceeded that for two quarters going into their third in the 70% range.

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    • Call Center Services for Professional Services Company
      5.0 Sep 24, 2020

      They’ve exceeded expectations. Once we agreed to the deal, they had an agent hired in two weeks. Now they’re handling all of my customer support issues.

      Read Full Review
    • Customer Service Team for Lifestyle Brand
      5.0 Oct 28, 2019

      Their quality and attentiveness has exceeded our expectations.

      Read Full Review
    Read All Reviews
    3 of 3 Customer Service Outsourcing reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Parking Software Company

    5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
    Read 3 Reviews

    Industry Experience

    Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
    Read All Reviews
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    Mindy Support Logotype

    Mindy Support

    4.8 37 reviews
    Premier Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Serves Indonesia

    Services provided

    35% Customer Service Outsourcing
    35% Data Annotation Services
    30% Generative AI

    Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

    See all 37 projects

    Reviews mention High-quality work

    Clients consistently commend Mindy Support for delivering high-quality work, particularly in data annotation projects. For instance, one client highlighted the 'very good quality with a low error rate' achieved in their annotations, while another noted that the quality of work significantly improved their model accuracy. Overall, the sentiment reflects a strong satisfaction with the quality of deliverables and effective communication, indicating a reliable partner for high-stakes projects.
    • Data Annotation Services for AI Software Dev Startup
      5.0 May 24, 2022

      The annotation made by Mindy brought a very good quality with a low error rate. Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved.

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    • Annotation Service for AI Development Company
      5.0 Dec 14, 2021

      They complete the project respecting the deadline and the results were of a very good quality. They were responsive to any additional request.

      Read Full Review
    • Annotation Assistance for Video Game Developer
      5.0 Dec 9, 2021

      The quality of the work accomplished and the rapidity with which the project was completed.

      Read Full Review
    • Data Annotation Services for Agriculture Technology Company
      4.5 Oct 18, 2021

      The accuracy of MindySupport data annotation service is high >95% accurate according to our check.

      Read Full Review
    • Data Annotation Services for Computer Software Company
      4.0 Oct 5, 2021

      We closely monitor their performance, and our metrics include the time they spend on the platform to finish their work and the quality of their annotation. In connection with that, we’ve been happy with their results.

      Read Full Review
    Read All Reviews
    1 of 3 Customer Service Outsourcing reviews are 5 stars
    2 new reviews for Customer Service Outsourcing in past 6 months
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Multilingual Customer Service & Back-Office for Beauty Brand

    5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
    Read 3 Reviews

    Industry Experience

    Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.

    Read All Reviews

    Select Industry to see insights

    Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
    Read All Reviews
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  • INFOMEDIA NUSANTARA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Jakarta, Indonesia

    Services provided

    32% Customer Service Outsourcing
    26% Call Center Services
    20% Application Management & Support +2 services
    12% Back Office Outsourcing
    10% Sales Outsourcing

    INFOMEDIA NUSANTARA is a Jakarta, Indonesia-based Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were established in 1984.

    Read more
    View Profile
  • VALDO INC Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10,000+
    Jakarta, Indonesia

    Services provided

    30% Customer Service Outsourcing
    35% Call Center Services
    35% HR Consulting

    Phone answering service VALDO INC focuses on Call Center Services and HR Consulting. They were founded in 2002.

    Read more
    View Profile

  • Featured

    What are Featured Providers?

    Top Customer Service Logotype

    Top Customer Service

    5.0 67 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    Serves Indonesia

    Services provided

    80% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Call Center Services

    Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

    See all 67 projects
    26 of 26 reviews are 5 stars
    16 new reviews for Customer Service Outsourcing services
    $50,000 – $199,999 avg. project cost

    Reviewed 26 times in the past 6 months

    In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.
    Read 26 Recent Reviews
    25 of 25 Customer Service Outsourcing reviews are 5 stars
    16 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service & Back-Office Support for Protection Agency

    5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
    Read 25 Reviews

    More responsive than most other service providers

    Top Customer Service is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • PT Callindo Solusi Indonesia Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Jakarta, Indonesia

    Services provided

    20% Customer Service Outsourcing
    20% Call Center Services
    20% Cloud Consulting & SI +2 services
    20% Market Research
    20% Sales Outsourcing

    Market Research company PT Callindo Solusi Indonesia offers Market Research and cloud consulting & SI. They were founded in 2014.

    Read more
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  • Asia Outsourcing Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Jakarta, Indonesia

    Services provided

    15% Customer Service Outsourcing
    35% Call Center Services
    25% Finance & Accounting Outsourcing (FAO) +2 services
    13% Staffing
    12% HR Outsourcing

    Asia Outsourcing Services is an answering service launched in 2003. The small team specializes in Call Center Services and Finance & Accounting Outsourcing (FAO).

    Read more
    View Profile

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List of the Top Indonesia Customer Support Companies

  1. INFOMEDIA NUSANTARA Logotype

    INFOMEDIA NUSANTARA

    Undisclosed
    Undisclosed
    250 - 999
    Jakarta, Indonesia

    Ability to deliver

    6.7/40.0
    0/20 Reviews
    1.2/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    32% Customer Service Outsourcing
    68% Other
    View Profile Visit Website
  2. VALDO INC Logotype

    VALDO INC

    $5,000+
    $25 - $49 / hr
    10,000+
    Jakarta, Indonesia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  3. PT Callindo Solusi Indonesia Logotype

    PT Callindo Solusi Indonesia

    $1,000+
    < $25 / hr
    10 - 49
    Jakarta, Indonesia

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    1.4/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    80% Other
    View Profile Visit Website
  4. Asia Outsourcing Services Logotype

    Asia Outsourcing Services

    Undisclosed
    Undisclosed
    10 - 49
    Jakarta, Indonesia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    85% Other
    View Profile Visit Website

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