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Top Customer Support Services in Indonesia

Ratings Updated: June 8, 2026
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0 Leaders 5 Contenders

5 Companies

Country: Indonesia
Services: Customer Service Outsourcing

List of the Top Indonesia Customer Support Companies

  • Featured

    What are Featured Providers?

    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Indonesia

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

    See all 28 projects

    Reviews mention Innovative

    Clients consistently praised Hugo for their innovative approach to digital marketing and customer support. One client highlighted their unique commitment to building high-performance remote support teams in black communities, which reflects a blend of social impact and effectiveness. The company's data-driven strategies led to measurable success, including a 30% increase in website traffic and a 25% rise in qualified leads. Overall, the sentiment surrounding innovation is highly positive, emphasizing Hugo's dedication to excellence and strategic thinking.
    • Digital Marketing, SMM & SEO for Software Solutions Company
      5.0 Dec 8, 2023

      What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry. Their holistic approach, combining business goals with a commitment to social responsibility, showcased a unique blend of innovation, purpose, and effectiveness that set Hugo apart from other companies in the field.

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    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

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    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Indonesia

    Services provided

    50% Customer Service Outsourcing
    20% Call Center Services
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.

    See all 47 projects
    3 of 3 Customer Service Outsourcing reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Hotel Booking Software Company

    5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
    Read 3 Reviews

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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    View projects from:

    United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)
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    Mindy Support Logotype

    Mindy Support

    4.8 37 reviews
    Premier Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Serves Indonesia

    Services provided

    35% Customer Service Outsourcing
    35% Data Annotation Services
    30% Generative AI

    Mindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.

    See all 37 projects
    1 of 3 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Home Technology Retailer

    4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
    Read 3 Reviews

    Industry Experience

    Mindy Support has demonstrated strong capabilities across multiple industries, including Automotive, eCommerce, Financial Services, and Beauty. They provide exceptional multilingual customer support and data annotation services, with consistent positive feedback highlighting their responsiveness, cost-effectiveness, and quality of service. Clients in Automotive and Beauty noted significant improvements in operational efficiency and customer satisfaction. Overall, Mindy Support is well-suited for projects involving customer care, data annotation, and tech-driven solutions.

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    Select Industry to see insights

    Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing Beauty

    View projects from:

    United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)
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  • INFOMEDIA NUSANTARA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Jakarta, Indonesia

    Services provided

    32% Customer Service Outsourcing
    26% Call Center Services
    20% Application Management & Support +2 services
    12% Back Office Outsourcing
    10% Sales Outsourcing

    INFOMEDIA NUSANTARA is a Jakarta, Indonesia-based Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were established in 1984.

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  • VALDO INC Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10,000+
    Jakarta, Indonesia

    Services provided

    30% Customer Service Outsourcing
    35% Call Center Services
    35% HR Consulting

    Phone answering service VALDO INC focuses on Call Center Services and HR Consulting. They were founded in 2002.

    Read more
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  • Featured

    What are Featured Providers?

    Top Customer Service Logotype

    Top Customer Service

    5.0 68 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    Serves Indonesia

    Services provided

    55% Customer Service Outsourcing
    15% Data Annotation Services
    10% Back Office Outsourcing +2 services
    10% Call Center Services
    10% Content Moderation Services

    Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

    See all 68 projects

    Reviews mention Proactive

    The feedback regarding Top Customer Service highlights their proactive approach, with clients noting their organized, responsive, and attentive nature. One client emphasized that the team regularly checked in and asked insightful questions to better understand their needs. They consistently delivered on promises with timely communication, resulting in improved engagement and satisfaction among parents. Overall, the sentiment is positive, indicating that clients felt well-supported and valued during their collaboration.
    • Customer Service Outsourcing for Daycare Center
      5.0 Dec 19, 2025

      The team stayed organized, proactive, and responsive throughout the engagement. They checked in regularly, asked the right questions to understand our needs, and delivered exactly what they promised with timely and professional communication at every step.

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    Industry Experience

    The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

    Average Project Cost Breakdown

    $10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
    Read All Reviews

    View projects from:

    United States (18) Canada (13) France (1)
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  • PT Callindo Solusi Indonesia Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Jakarta, Indonesia

    Services provided

    20% Customer Service Outsourcing
    20% Call Center Services
    20% Cloud Consulting & SI +2 services
    20% Market Research
    20% Sales Outsourcing

    Market Research company PT Callindo Solusi Indonesia offers Market Research and cloud consulting & SI. They were founded in 2014.

    Read more
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  • Hub45 Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Batam, Indonesia

    Services provided

    10% Customer Service Outsourcing
    40% Back Office Outsourcing
    20% Data Annotation Services +3 services
    15% Content Moderation Services
    10% Sales Outsourcing
    5% Finance & Accounting Outsourcing (FAO)

    Founded in 2026, Hub45 is a Back Office Outsourcing company. Headquartered in Batam, Indonesia, the team provides Back Office Outsourcing and Data Annotation Services.

    Read more
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  • Asia Outsourcing Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Jakarta, Indonesia

    Services provided

    15% Customer Service Outsourcing
    35% Call Center Services
    25% Finance & Accounting Outsourcing (FAO) +2 services
    13% Staffing
    12% HR Outsourcing

    Asia Outsourcing Services is an answering service launched in 2003. The small team specializes in Call Center Services and Finance & Accounting Outsourcing (FAO).

    Read more
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List of the Top Indonesia Customer Support Companies

  1. INFOMEDIA NUSANTARA Logotype

    INFOMEDIA NUSANTARA

    Undisclosed
    Undisclosed
    250 - 999
    Jakarta, Indonesia

    Ability to deliver

    6.7/40.0
    0/20 Reviews
    1.2/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    32% Customer Service Outsourcing
    68% Other
    View Profile Visit Website
  2. VALDO INC Logotype

    VALDO INC

    $5,000+
    $25 - $49 / hr
    10,000+
    Jakarta, Indonesia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    70% Other
    View Profile Visit Website
  3. PT Callindo Solusi Indonesia Logotype

    PT Callindo Solusi Indonesia

    $1,000+
    < $25 / hr
    10 - 49
    Jakarta, Indonesia

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    1.4/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    80% Other
    View Profile Visit Website
  4. Hub45 Logotype

    Hub45

    $1,000+
    < $25 / hr
    2 - 9
    Batam, Indonesia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    90% Other
    View Profile Visit Website
  5. Asia Outsourcing Services Logotype

    Asia Outsourcing Services

    Undisclosed
    Undisclosed
    10 - 49
    Jakarta, Indonesia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    85% Other
    View Profile Visit Website

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