Zenbooks

BACKGROUND

Please describe your company and position.

 I am the Startup Operations & Talent Partner of a business services company 

Describe what your company does in a single sentence.

Business operations supports, services, training and tools. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenbooks to accomplish?

• Ensure accurate bookkeeping, maintain ongoing tax compliance, and provide clear financial visibility while supporting both corporate and personal tax obligations for the business owner.

SOLUTION

How did you find Zenbooks?

Online Search

Why did you select Zenbooks over others?

Great culture fit

How many teammates from Zenbooks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zenbooks provided guidance and services on accoutning, bookeeping and general fiancial compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely filing of all required submissions (HST, annual returns). The Zenbooks team also uses a secure data collection app which had helpful features to track my progress of collecting documents and sending reminders of upcoming deadlines, which I found very helpful to help me stay organized and have a clear understanding what documents were required. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tara and Eric were exceptionally respnsive with the questions I had, especially as it was my first year of business. All of my submissions were made on time and I was always offered the opportunity to book virtual meetings to review any of the information.

What was your primary form of communication with Zenbooks?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They seemed very knowledable, personalble and had a geniune interest in getting to know my business and my financial goals. 

Are there any areas for improvement or something Zenbooks could have done differently?

None, I am very pleased with their services.

BACKGROUND

Please describe your company and position.

I am the Co-founder and director of Beyond the Peak Inc.

Describe what your company does in a single sentence.

Outsourced Conscious Sales Agency in the coaching and consulting industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenbooks to accomplish?

• Streamline our bookkeeping
• Make sure our books are in order
• Manage a large portion of payroll

SOLUTION

How did you find Zenbooks?

Referral

Why did you select Zenbooks over others?

Referred to me

How many teammates from Zenbooks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bookkeeping services:

• Making sure books are aligned 
• All transactions accounted for 
• Organizing for accountant 
• Producing profit and loss (P&L) 
• Paying out team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On-time and accurate delivery of needed tasks, as mentioned in the project description portion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, 90%+ of the time. The only time things were delayed was when payroll would fall on a day that the person assigned to my account does not work (Fridays), which has definitely caused some issues. As we grow and build this business, we won't be able to accept that a Friday be an off day if that is a payroll day - it ends up falling on me to do payroll in those circumstances.

What was your primary form of communication with Zenbooks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The person assigned to my account (Beata) is HIGHLY accountable and capable. I super appreciate their consistency and how much I can trust them with the things I need.

Are there any areas for improvement or something Zenbooks could have done differently?

As mentioned in the question before - right now, the assigned representative does not work on Fridays, which in the beginning wasn't really an issue, but is now becoming an issue as we grow, and people really expect to be paid on a Friday when the payroll period lands on that day. Otherwise, everything has been great.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a company that provides procurement and business support for clinics practicing medical aesthetics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zenbooks?

We needed help managing our cash flow and streamlining our processes.

SOLUTION

What was the scope of their involvement?

Zenbooks has provided us with system setup, ongoing bookkeeping support, and accounting services. The team has also helped us with invoice reconciliation and management, payment solutions, and financials.

What is the team composition?

We've worked with 2–5 teammates from Zenbooks.

How did you come to work with Zenbooks?

I met Eric at a networking event. We chose Zenbooks over other options because they had high ratings, were a great culture fit, and offered good value for the cost.

What is the status of this engagement?

We started working with them in March 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Zenbooks has helped us with our year-end financial statements. This is our first year working with them, so we don't have any previous data to compare.

How did Zenbooks perform from a project management standpoint?

Zenbooks' project management is excellent. The team is attentive, has great follow-up, and is friendly. We communicate via virtual meetings.

What did you find most impressive about them?

Zenbooks is innovative, agile, knowledgeable, and overall excellent to work with. The team is progressive and embraces technology and innovation.

Are there any areas they could improve?

There's nothing we can come up with at this point.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and business development manager for LouLou Lounge Furniture Rental and Chic + Swell Event Design. We design and furnish event spaces in the National Capital Region, offering curated rentals, custom layouts, and seamless setup to make event planning easy and stylish.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zenbooks?

We needed help managing the accounting for our two businesses, including advisory, tax strategy, and business financial strategy planning.

SOLUTION

What was the scope of their involvement?

Zenbooks provides accounting management, monthly bookkeeping, and live monthly Zoom reviews. The team also reconciles bank and credit cards, accounts receivable and payable, maintains data feeds, files HST, processes all Dext documents, and cash-codes remaining transactions. Their work covers two corporations and overhead allocation.Moreover, Zenbooks offers all-inclusive payroll services for eight full-time and three part-time employees. They run bi-weekly payrolls on Wagepoint, provide an employee self-service portal, review taxable benefits, and support hires, terminations, vacations, and deductions.Additionally, Zenbooks prepares and e-files T2 corporate tax returns, provides a one-hour review call, creates an installment schedule, answers up to three simple tax questions per year, and offers CRA letter advice. The team also consults with an investment advisor, analyzes salary versus dividend, and calculates home office and KM allowance.Furthermore, Zenbooks provides systems setup and training, recommends extra apps, and implements and integrates Dext and Plooto. The team also prepares T1 personal tax returns, provides a 0.5-hour review call, and offers expense and credit guidance.Moreover, Zenbooks offers fractional controller services, oversees billing, accounts receivable and payable, general ledger, inventory, and revenue recognition. The team also provides technical accounting research, supports month and year-end close, and offers management reports and KPIs.In addition, Zenbooks manages bi-weekly accounts payable, prepares an accounts payable listing every two weeks, initiates the first approval layer in Plooto, and batch processes for two entities. The team also offers comprehensive personalized tax planning, a holistic review of compensation, retirement, investment, estate, philanthropy, and insurance.

What is the team composition?

We work with 2–5 teammates from Zenbooks.

How did you come to work with Zenbooks?

Zenbooks was referred to me. I chose them over other options because of their high ratings and proximity to my geographic location.

What is the status of this engagement?

We started working with Zenbooks in August 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure progress and success via an ongoing projects tracker that we update sporadically on our end to track tasks and project completion. So far, Zenbooks has set up Dext and Plooto, created a workflow with Victoria and the team, determined the process for accounts payable and receivable, set up cash flow statements, and started tax planning.

How did Zenbooks perform from a project management standpoint?

We communicate with Zenbooks via virtual meetings, emails, and messaging apps. The team delivers on time.

What did you find most impressive about them?

Zenbooks’ versatility, responsiveness, knowledge, and friendliness are impressive.

Are there any areas they could improve?

Their project management has some shortfalls. We lack visibility on ongoing tasks and projects, and I would like to have clear tracking of projects and tasks as included in the SOW and timeline of when they would be implemented. We’ve had to follow up a lot and felt like we didn’t have much visibility at times on the progress of implementing new projects.

BACKGROUND

Please describe your company and position.

I am the general director of Soccer Lac St Louis

Describe what your company does in a single sentence.

Amateur sports association

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenbooks to accomplish?

• Payroll
• Bookkeeping
• Help optimize processes
• Ensure government remittances are paid on time

SOLUTION

How did you find Zenbooks?

Online Search

Why did you select Zenbooks over others?

• Great culture fit
• Good value for cost

How many teammates from Zenbooks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Payroll

Bookeeping

Reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delay for payment. Ease of submitting audit documents. Tracking of AR and AP

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good project management. Delivered on time. Need more French staff to communicate with QC companies.

What was your primary form of communication with Zenbooks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great communication and availability. They are polite and knowledgeable. 

Are there any areas for improvement or something Zenbooks could have done differently?

More French staff. Better knowledge of QC laws. Ability to offer supplemental support in migration from legacy accounting software.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Kehops, a reverse sourcing platform that simplifies how companies organize team-building and corporate activities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zenbooks?

We needed help with bookkeeping, end-of-month reporting, bank reconciliation, end-of-year reporting, payroll management, and financial auditing.

SOLUTION

What was the scope of their involvement?

Zenbooks provides bookkeeping services, including end-of-year financial reports, tax declarations, and TPS declarations.

What is the team composition?

We've worked with 2–5 teammates from Zenbooks.

How did you come to work with Zenbooks?

I know the founder of Zenbooks. We chose them because their pricing fit our budget, they offered good value for the cost, and they showed professionalism in their initial approach.

What is the status of this engagement?

We started working with them in December 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Zenbooks delivers on time and provides high-quality work and support. They usually answer within 72 hours, which we appreciate.

How did Zenbooks perform from a project management standpoint?

Zenbooks respects deadlines in most of the cases. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

I'm impressed with Zenbooks' skills, knowledge, professionalism, kindness in support, and solution-oriented approach.

Are there any areas they could improve?

I don't think there's anything they can improve on. Our communication has improved over time, and now it's all fine.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of CashIO, an AI-powered platform that streamlines client advisory services for accounting and CFO firms by automating period close, budgeting, forecasting, and transforming client data into actionable insights.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zenbooks?

We needed help with accounting, tax, and fractional CFO services.

SOLUTION

What was the scope of their involvement?

Zenbooks provides bookkeeping, tax, and financial advice and planning services. The team delivers monthly financial reports, tax documents, and spending plans.

What is the team composition?

We work with 2–5 teammates from Zenbooks.

How did you come to work with Zenbooks?

We found Zenbooks through an online search. We chose them over other options because they were close to our geographic location, had a great culture fit, and had company values that aligned with ours.

What is the status of this engagement?

We started working with them in October 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Zenbooks has completed our financials and taxes with accuracy and timeliness. The team has also helped us with faster month-end closing and filing-ready financials.

How did Zenbooks perform from a project management standpoint?

Zenbooks' project management is good, and they deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed with Zenbooks' quality, friendliness, timeliness, and attention to detail.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am a Director at a real estate company

Describe what your company does in a single sentence.

Manage a Commercial Real Estate Portfolio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenbooks to accomplish?

• Manage the day to day Bookkeeping
• Completion of Annual Corporate Tax Returns

SOLUTION

How did you find Zenbooks?

Online Search

Why did you select Zenbooks over others?

Company values aligned

How many teammates from Zenbooks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zenbooks manages our bookkeeping requirements for our company which includes payroll. They have been very quick to create simplified processes. They also completed our Fiscal 2022 Corporate Tax returns

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Bookkeeping is up to date, reconciliations and payables all on time. 
• Year Ends were filed and completed on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is very good. Deliverables are on time and process is smooth and efficient

What was your primary form of communication with Zenbooks?

Virtual Meeting

What did you find most impressive or unique about this company?

Zenbooks are tech savvy and have found off the shelf software to create streamlined processes. I'm very happy with the accountant who is assigned to our company. She makes it easy and She's super smart and organized.

Are there any areas for improvement or something Zenbooks could have done differently?

I can't think of any improvements at this time.