YEG Digital

BACKGROUND

Please describe your company and your position there.

I am a Managing Partner of a Business Advisory Services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire YEG Digital?

Website development.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral from a business colleague.

Describe the project in detail and walk through the stages of the project.

There were a number of initial discussions that took place regarding what our business did, the services we provide, and ultimately who would be viewing our site. From there, we provided the key infrastructure "pillars" to begin the process. There was extensive exchanging of information behind the scenes for a period of approximately 4 weeks. After that, we went live in beta mode for 2 weeks, and made a number of small updates and adjustments. After that, we were permanently live.

How many resources from the vendor's team worked with you, and what were their positions?

2 - Both owners of the company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The feedback from our site has been very positive.

How effective was the workflow between your team and theirs?

Highly effective. Communication and timelines were spot-on.

What did you find most impressive or unique about this company?

What impressed me most was that they had great insight, and detailed knowledge about our company. What we did, how we attracted clients, and what our ultimate goals were. This was particularly impressive as our company is somewhat unique, and a lot of people may not necessarily understand it. At least to that level, initially.

Are there any areas for improvement or something they could have done differently?

Overall, we were very pleased with their process and the results.

BACKGROUND

Please describe your company and your position there.

I am the Chief Executive Officer for Spinal Cord Injury Alberta. We exist to support people with spinal cord injuries and other disabilities to adapt, adjust, and thrive in the community.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire YEG Digital, and what were your goals?

Our website was outdated and not user-friendly. We wanted to redesign to align with other spinal cord injury organizations across Canada and have the capacity to manage the site in-house.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected YEG Digital because they demonstrated skill, experience, client accessibility, and a willingness to work with us to achieve our goal of a modernized, client-managed site.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss the scope of the project. YEG Digital listened, took loads of notes, provided proofs and wireframes and built the site in real-time with our staff team assigned to the project. YEG Digital built a fully customizable WordPress site through a series of consultation meetings and drafts.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact, but there were designers and an additional consultant participating throughout the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw an uptick in traffic, and our stakeholders really liked the final product.

Describe their project management style, including communication tools and timeliness.

We had regular Zoom and email conversations with the production team, as well as live demos throughout.

What did you find most impressive or unique about this company?

They gave us a professional site with all the tools and access to manage it ourselves. The team was open, supportive, accessible, and responsive.

Are there any areas for improvement or something they could have done differently?

We've required a few tweaks to the site since its launch, but YEG Digital was always quick to respond and worked with us to fix them.