Y5 Creative

BACKGROUND

Introduce your business and what you do there.

I’m the Operations Manager at an independent company that specializes in Apple products and accessories. Based in Vancouver, we’ve been in business since 1984 and currently have seven corporate locations and 16 licensed locations across the country. We sell and service Apple products, provide financing services, and hold training seminars for our clients and customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Y5 Creative?

We’d built and supported an e-commerce platform internally, but online sales picked up within our industry. To stay competitive, we needed a better website with more technical capabilities to showcase our products. We also wanted approval to sell Apple products. We looked for a vendor to help us reach these goals.

SOLUTION

What was the scope of their involvement?

First, their team led us through a consultation phase where they analyzed our web platform and identified our needs. Through several back-and-forth discussions, we assembled an updated architecture for the website, including a more intuitive interface design. Then, the Y5 Creative team built out the new platform plan using Shopify.

What is the team composition?

I worked with the two owners, and I had another primary point of contact.

How did you come to work with Y5 Creative?

Originally, they were one of our clients. Our company was helping them finance their computers, so our financial services manager recommended them for this project. I looked into their company to get a better sense of their capabilities and asked for a quote. We were impressed with their proposal, so we ultimately chose to partner with them.

What is the status of this engagement?

We worked on this project from November 2017­–May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The e-commerce platform completely aligned with our requirements. We also secured authorization from Apple Canada to sell their products online. Anecdotally, we're receiving more online sales with the updated platform, and there’s more interest in our financing programs. Even though we don’t have stores in central and eastern Canada, we continue to collect requests and applications from customers across the country.

How did Y5 Creative perform from a project management standpoint?

They were great. The team was flexible in accommodating our changing needs throughout the project. They stayed on time and within our budget. We interacted via Slack, email, and phone calls, and they were responsive through each communication channel. Throughout the relationship, we got to know their small team very well. I expect to work with them again in the future.

What did you find most impressive about them?

I liked that they were a local team but still offered a varied skill set. We brought them abstract ideas, and they visualized them for us. They’re a one-stop shop with a lot of experience in the digital space.

Are there any areas they could improve?

They could have a more formalized approach to documenting requirements and milestones.

BACKGROUND

Please describe your company and position.

I am the President of 0footprint Tech Services Inc

Describe what your company does in a single sentence.

We are an IT services provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Y5 Creative to accomplish?

• Rebranding and Website Design

SOLUTION

How did you find Y5 Creative?

• Referral
• Collaboration on web projects

Why did you select Y5 Creative over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned
• Lovely group of people to work with

How many teammates from Y5 Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Web Development 
• Rebranding, logo design and style guide development 
• Content writing, graphics design and UI/UX for primary website and micro-sites

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Positive response from customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jonathan, Carol and team were very timely and positive in their response. They organized the different stages of the site development and delegated tasks where necessary. We always knew where we were in the project

What was your primary form of communication with Y5 Creative?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am very happy with the quality of their work. They manage projects really well. They communicate really well and excel in setting the right expectations. The quality of the work they deliver always exceeds the expectations.

Are there any areas for improvement or something Y5 Creative could have done differently?

Nope. I always enjoy our interactions with Y5

BACKGROUND

Please describe your company and position.

I am the Executive Search Consultant of ALIGN Executive Search

Describe what your company does in a single sentence.

We are a boutique executive search firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Y5 Creative to accomplish?

• Create a new website
• Help us with SEO
• Create and post monthly blogs

SOLUTION

How did you find Y5 Creative?

Referral

Why did you select Y5 Creative over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

What was the size of Y5 Creative’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Ongoing website creation to include our company's mission, what we offer our clients and candidates, with a focus on what differentiates us from other recruiting companies.
• Have increased blogs from monthly to weekly. 
• Provide testimonials and case studies of our recruitment efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SEO efforts have paid off as has traffic to our website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything within our ongoing projects has always been delivered on time. Carol and her staff effectively respond to our needs, taking into account any changes we make.

What was your primary form of communication with Y5 Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are a small, privately owned company that has the ability to create and deliver quickly and professionally.

Are there any areas for improvement or something Y5 Creative could have done differently?

I can't think of anything.

BACKGROUND

Please describe your company and position.

I am the Owner of Stepin Out

Describe what your company does in a single sentence.

Women’s clothing and shoes boutique

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Y5 Creative to accomplish?

Website

SOLUTION

How did you find Y5 Creative?

Other

Why did you select Y5 Creative over others?

Other

What was the size of Y5 Creative’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uploading pictures

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customers would see website and shop

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent

What was your primary form of communication with Y5 Creative?

Email or Messaging App

What did you find most impressive or unique about this company?

Very professional and attentive

Are there any areas for improvement or something Y5 Creative could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Sales Administration of Harbour City Kitchens

Describe what your company does in a single sentence.

We design, manufacture and install cabinetry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Y5 Creative to accomplish?

• Create a new website

SOLUTION

How did you find Y5 Creative?

Online Search

Why did you select Y5 Creative over others?

• High ratings
• Good value for cost

What was the size of Y5 Creative’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Y5 Creative assisted us in completely re-doing our website as well as refreshing our logo.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New and fresh website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Y5 team are amazing communicators. We received our proposals on schedule as well as they made sure to keep us in the loop weekly with any updates. They would regularly schedule virtual meetings with us so we could openingly discuss the process as it went along. Any questions we had were always answered promptly.

What was your primary form of communication with Y5 Creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As we are a family run business, so are they! This connection allowed them to understand our vision of the project on a more personal level.

Are there any areas for improvement or something Y5 Creative could have done differently?

No, I think they were an amazing team to work with and I would recommend them to anyone for any project size whether it be large or small they will help you with every detail.

BACKGROUND

Please describe your company and your position there.

I manage a Diamonds jewllery retail company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Y5 Creative, and what were your goals?

Building a brand with website that will attract potential clients,provide information about the company and enhance our brand and values.

SOLUTION

How did you select Y5 Creative and what were the deciding factors?

Y5 were recommended by friends after the first meeting I knew that I want to work with this company, they were professional polite patient listened to everything I said and answer all questions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We start by designing a logo, website, social media and marketing plan

How many people from the vendor's team worked with you, and what were their positions?

All personal are very professional and for each step I had to work with the person that specialise in that field, in every brainstorm meeting we all the team was seating around the table.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

i got to renew connections with past clients add new happy clients to my client list and increase my sales. all my contacts are imprest with the website.

Describe their project management style, including communication tools and timelines.

I said it already , we are  happy with our decision to work with Y5 creative

What did you find most impressive or unique about this company?

The personal connection and that they make me feel important and my success is there success.

Are there any areas for improvement or something they could have done differently?

I can't think of anything to suggest.