Xacrosoft

BACKGROUND

Please describe your company and your position there.

We are an e-commerce that provides dental material supply.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xacrosoft, and what were your goals?

Xacrosoft worked close with us to develop our e-commerce from scratch. We have been working with them long term and they have a really professional and trustworthy team, that we can rely on.

SOLUTION

How did you select Xacrosoft and what were the deciding factors?

We found them online long time ago and we have been working with them since for different project. Now we wanted to start our own e-commerce business so we thought that from the past experience we had, working with them was the way to go.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used PrestaShop 1.7 for our E-Commerce. They helped to develop the backend, database and front end of our e-commerce.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Ali and his team, Ali was the account manager and he also was involved in the development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Everything on the project was right on point. They are a very professional and trustworthy team.

Describe their project management style, including communication tools and timelines.

We managed our work in aa very easy and professional way.

What did you find most impressive or unique about this company?

Getting a trustworthy team for building our e-commerce was the most important thing for us.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

I am the owner and founder of Harris Global Education, a remote tutoring service. We offer remediation and enrichment for all subject areas, K-12.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xacrosoft, and what were your goals?

I hired Xacrosoft to build me a new website for my business. I wanted a vibrant, easy to use, and intriguing website/logo.

SOLUTION

How did you select Xacrosoft and what were the deciding factors?

Ali and I met through Upwork, and I was very impressed with his work right from the start. I was looking for someone who would be responsive and attentive. His work was spot on from the start. I felt very comfortable with our communication, and I always appreciated his quick responsiveness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website was created on Wordpress. Logo was designed first. I loved it!!! Website was created over the span of 1-2 months, and the back-and-forth communication on my thoughts was always taken well.

How many people from the vendor's team worked with you, and what were their positions?

I'm not sure how many people in total, but I know that Ali has a great team of developers that assisted.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I was very pleased with the outcome of this project. I am overly satisfied with the design layout, and finished product. The site runs smoothly, and is very user-friendly, and vibrant - just as I wanted!

Describe their project management style, including communication tools and timelines.

We spoke on a very regular basis through WhatsApp and Zoom calls. Ali is very quick to respond, and he welcomed all ideas and suggestions I had when designing and developing the website.

What did you find most impressive or unique about this company?

Quick responsiveness. We were overly impressed with their impeccable communication. Diligence and dedication as well. He cared!

Are there any areas for improvement or something they could have done differently?

Due to the fact that we were viewing the website on different computers, at times, we saw different quality in the work - appeared blurry on my end, but not on his end. But, that was all resolved, and again, I am thrilled with the finished product. Ali was very patient and attentive throughout the whole experience.

BACKGROUND

Please describe your company and your position there.

I have a rental company, I provide projectors and speakers and TV's for B2B and B2C clients. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xacrosoft?

I hired Xacrosoft for their service of cross platform mobile application development.

What were your goals for this project?

History I have a rental company. I rent out AV equipment, mostly projectors. When a customer pickup up the projector, I write a small rental contract and make him/her sign it. Then I have to remember when the equipment will be returned and I have to check if this is done.

Problem I have a health problem that causes memory loss. The paper contracts get lost. I forget what equipment is rented out. I cannot check what happens when I’m on holiday and someone runs the business for me. I forget when what will be returned. I forget how many pieces of equipment I have.

SOLUTION

Describe the project in detail.

Solution I want to switch to a digital system. I designed a quick mock up to show what functionality I need, check: http://beamerverhuuramsterdam.nl/sys/ I did not spend a lot of time on designing so the current setup looks quite ugly.

The final system can look nicer, although it’s a back-end system, so it’s not visible for customers, so good looks are nice, but not essential. I have now used html frames, because it’s the only technique I know with which I can show what I need.

I will mostly use the system on a small mobile phone with Full-HD resolution, and not everyone has sharp eyes, so mobile friendliness is VERY essential.

Project New order Here on the left I click on the products to add them to the order. Products that are already rented out, are greyed out and un-clickable. If a customer wants something unique, like a special cable, I can also add it.

On the right, the price is calculated. The total price is calculated according to a formula that is working on my webshop. The code can be copied. It’s something like First day full price, rest of the week 25% day price per day, rest of the month 12,5% day price per day. I can give the customer a discount. I can add delivery service, installation service, and pickup service. These prices are independent of the amount of days.

Clicking on a product in the new order form on the right, removes it from the order. I can set the preferred payment method (Betaalmethode) and I can choose a Verhuurder (person who rents out to customer, me or a colleague, first name only).

When I’m ready, I click on Verwerk / Process. This saves the data to use for the Contract. Project Contract The information given by the Order is used to fill in the blanks on the contract. The products (without description) are added, the rental period From date/time Until Date/time are added, the final price, the payment method and the deposit (Borg) is added.

Also the renta/verhuurder name (Bart Hogebrink), the huurder/customer, the company name, the mobile phone nr, the email address and the choice if the customer needs a Factuur/invoice yes or no option. (Default NEE(No), can click on YES to make Yes larger/bold and save this request to the system. Finally the customer has to sign the contract. After signing, I can submit the info to the system.

If the customer wants a last minute change, there is a back-button to go back to the order form and make the change. After submitting the form, both I (info@beamerverhuuramsterdam.nl) and the customer get an email with the contract, preferably including signature.

In a small font, totally below, Order details are added to see exactly what equipment was rented out. Project Inventory In the inventory, the product list is maintained. New products can be added, and by clicking on the product on the left list, the product details can be edited.

Also here the can be moved up or down the list, within the category of products. Also categories can be added or edited. And Verhuurders (rental colleagues) can be added / edited with a first and family name. End completely below, on the right, there is a list of material that is currently rented out and thus not available (not visible in this example, but visible online).

Project Open Open shows what orders are open / not finalized. There are some lists: • Out, to be picked up. Here is shown what products/projectors were delivered to a customer and have not yet been picked up, so it shown what still needs to be picked up. The idea is to get these orders down the line.

When it’s picked-up, the colleague clicks on Picked Up. When the customer requested an invoice, it goes to the list Returned, but no invoice made. When the invoice is made, the colleague clicks on Invoice made. And it goes down again to invoice made, but not yet paid or to Finished, dependent on the payment status.

Also, return times can be edited by clicking on them, and paid status can be changed. And the contract can be viewed / opened in a new window. The Finished list can be downloaded, as xlsx or excel of .csv or similar. Notes can be added and edited. Project Finance The finance section is nice to have, but not essential at this time. It calculates the income per week / collegue.

What was the team composition?

They involved 4 team members. one was designer, second one back end developer, third one was front end developer and last one was project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Me and my clients have been impressed by the ease of use by signing a contract online on a mobile phone using the developed app.

How effective was the workflow between your team and theirs?

Their work flow was good. They developed my app through their work procedure and I got the right outcome.

What did you find most impressive about this company?

Their procedure of work and communication skills are very welcome.

Are there any areas for improvement?

The milestones could be met more punctial.