Wrinom Solution (Inc.)

BACKGROUND

Please describe your company and position.

I am the VP of Business Development of Helix Logistics

Describe what your company does in a single sentence.

Our company focuses on delivering tailored, efficient, and innovative transportation and logistics solutions, specializing in freight management, warehousing, and customer-focused services to meet the diverse needs of industries like retail, steel, and electronics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wrinom: IT & Digital Transformation Partner to accomplish?

• We hired Wrinom to help transform our operations with a customized Salesforce system that streamlines customer management, automates sales workflows, and integrates logistics tools.
• The goal is to provide real-time tracking, insights, and smoother collaboration with both our customers and carriers.

SOLUTION

How did you find Wrinom: IT & Digital Transformation Partner?

• Online Search
• Referral

Why did you select Wrinom: IT & Digital Transformation Partner over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Wrinom: IT & Digital Transformation Partner were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Wrinom will help our company create a tailored Salesforce CRM that streamlines customer management and integrates with existing systems for real-time data tracking. The project will include custom dashboards, reporting tools, and mobile apps for better customer and carrier collaboration. Automation will improve workflows and efficiency, while training and ongoing support ensure a smooth transition. Ultimately, the goal is to enhance decision-making, improve transparency, and support our overall growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the Salesforce project can be measured by improved operational efficiency, with automation reducing manual tasks and increasing throughput. Customer and carrier satisfaction rose through real-time tracking and transparency, while sales saw an uptick due to better lead management and streamlined pipelines. Data-driven insights empowered better decision-making, leading to cost savings and optimized logistics operations. Overall, these outcomes created a more efficient, transparent, and growth-oriented business environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Wrinom's project management was focused on collaboration and meeting deadlines while adapting to our business needs.

What was your primary form of communication with Wrinom: IT & Digital Transformation Partner?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Timely delivery, tailored solutions, and a customer-first approach made them an impressive partner. They helped us enhance the Salesforce capabilities.

Are there any areas for improvement or something Wrinom: IT & Digital Transformation Partner could have done differently?

None