Wishup

BACKGROUND

Please describe your company and position.

I am the Project Manager of Think Company

Describe what your company does in a single sentence.

Think Company is an award-winning experience design and development consultancy. We design and build user-centered digital products, from research and strategy through UX and UI design.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Faster scheduling, cleaner communication, better documentation, and fewer loose ends around timesheets, POs, and small but important tasks that slip when things get busy.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Rating

Describe the scope of work in detail. Please include a summary of key deliverables.

They assigned a dedicated VA who works alongside our PM team. 

What they handle for us now:

Email management for two shared inboxes. They filter, tag, and draft replies for PM approval. Each morning by 9 am ET we get a short digest of must-respond items.

Scheduling and calendar support. They set up client and internal reviews, block working sessions, and manage time zones. For research studies, they coordinate participant invites and reminders, then keep a simple tracker in Google Sheets.

Meeting support. They prep agendas, take notes in Notion, capture decisions and action items, and post summaries to the right Slack channels within an hour after each meeting.

Client and vendor follow-ups. They confirm calls, request assets, and nudge on open questions so PMs do not have to. They log approved expenses, file receipts, update PO numbers on invoices, and keep our AR spreadsheet current.

Key deliverables each week:

Inbox digest every weekday morning and a Friday wrap-up

Updated Asana boards with due dates and assignees

Meeting notes and action lists stored in Notion within one hour

Research participant schedule and attendance sheet

AR status sheet with invoice dates, amounts, and follow-ups

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reclaimed about 8–10 PM hours per week across two accounts since they took over inbox and scheduling.

Email backlog dropped by roughly 70 percent. Important messages get surfaced the same day.

Scheduling conflicts are rare now. Double-bookings basically disappeared.

Faster documentation. Meeting notes are posted within an hour instead of next day, which keeps teams moving.

AR visibility improved. Our open invoice tracker is current, and average follow-up time on past-due items went from a week to two days

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are consistent and organized. Tasks come in through Asana or Slack, and they acknowledge within minutes during their shift. Most same-day items are closed before end of day. If a request needs clarification, they ask one clear question and keep things moving. When we changed our note template, they adopted it the same day and backfilled the last week of meetings without being asked.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They learned our workflow quickly and respect how our teams like to work. Small details stand out, like catching a calendar clash when a client added a late meeting, or flagging a missing PO number before an invoice went out. Their meeting notes are clean and action-focused, which is rare for outsourced support.

Are there any areas for improvement or something Wishup could have done differently?

There's nothing to dislike, the experience has been smooth and helpful.

BACKGROUND

Please describe your company and position.

I am the Founder of Neurosight

Describe what your company does in a single sentence.

A custom software solutions for startups and small businesses, focusing on AI-driven analytics and automation tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• We brought Wishup on board because our core team was spending too much time on repetitive administrative tasks instead of product development. Specifically, we wanted help managing our calendars, inboxes, and client follow-ups so that our engineers and designers could focus on building software. Our goal was to free up at least 15–20 hours a week from non-core work while keeping client communications smooth and timely.

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup assigned us a dedicated virtual assistant who handled a mix of executive and administrative tasks. This included organizing our meeting schedules, screening and responding to routine client emails, preparing weekly progress summaries for our stakeholders, and coordinating with vendors. They also managed travel bookings for conferences, built a small prospect list for our sales team, and kept our CRM updated daily. Everything was handled remotely, but they integrated into our workflows quickly by using tools we already relied on like Google Workspace, Slack, and Notion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first month, our leadership team was saving about 18 hours a week collectively. Response times to client emails improved by almost 40 percent, and our meeting attendance rate went up because scheduling conflicts were virtually eliminated. The prospect list they built led to three qualified leads in our pipeline within two weeks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were consistently on time with every deliverable. Whether it was preparing a weekly report or confirming meeting details, the work was done without needing reminders. Whenever we had a new request, they were quick to adapt and give us an update within the same day.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to me was how quickly the VA understood our business context. Even though they weren’t from a tech background, they grasped our client communication style and internal processes within a few days. It felt like adding an in-house team member rather than outsourcing.

Are there any areas for improvement or something Wishup could have done differently?

Honestly, the only thing I would have liked is the option for extended coverage during our occasional weekend product launches. Aside from that, everything worked smoothly.

BACKGROUND

Introduce your business and what you do there.

We exist to build the next generation of world-changing companies, bringing together exceptional founders, big ideas, and investment capital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wishup?

I needed help handling a repetitive set of tasks that I had to execute myself every day.

SOLUTION

What was the scope of work performed?

Wishup ran calls via the provided workflow and documented and performed some analysis on each call. They analyzed the transcript and/or the call recording to understand the likely reason(s) the call failed.

What is the team composition?

We worked with one person.

How did you come to work with Wishup?

I found them through a referral. I trusted the source of the referral, and speed was of the essence.

How much have you invested with them?

We spent $999.

What is the status of this engagement?

We worked together for the month of July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The volume of calls and the success rate of calls placed were the main metrics. The average success rate was about 15%.

How did Wishup perform from a project management standpoint?

They were extremely organized and timely. We primarily communicated via WhatsApp.

What did you find most impressive about them?

They were very process-driven, and my VA provided some strategic input, which I appreciated.

Are there any areas they could improve?

There were moments when I wished my VA had better attention to detail.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of NeoReach

Describe what your company does in a single sentence.

NeoReach helps brands run influencer marketing campaign by Powering the Creator Economy through content, data, and creativity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Bookkeeping.

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled all our monthly bookkeeping bank reconciliations, expense tracking, categorizing transactions, and helping us keep our books clean for reporting. They also helped schedule meetings, manage small tasks, and follow up on emails when our internal team was overloaded.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our books have been consistently up to date, which has made reporting and audits way smoother. We also noticed fewer errors in our financial records, and we’re saving time every month. It’s just one less thing to stress about.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’ve always been reliable with deadlines. If we ask for something extra or last minute, they never make a fuss. They’re polite and responsive, and they actually listen.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They’re consistent. A lot of services start strong and drop off, but Wishup has kept the same quality throughout. Also, their team doesn’t need to be micromanaged, which is a big deal for us.

Are there any areas for improvement or something Wishup could have done differently?

Honestly, nothing major. Maybe just offering more flexibility in hours as we’re in different time zones, but even with that, we’ve worked around it easily.

BACKGROUND

Please describe your company and position.

I am the CEO of Consultabit

Describe what your company does in a single sentence.

ConsultaBit offer consulting services for business growth and strategy development for the blockchain world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Bookkeeping
• They provided us with a virtual assistant who focused on cleaning up our financial records, tracking expenses, and organizing monthly reports.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The main work involved keeping our books accurate and up to date. This included reconciling our bank accounts, managing invoices, categorizing expenses, and preparing monthly financial summaries. They also helped us clean up some older records that hadn’t been organized properly. Everything was shared in an easy-to-read format, which made it easier for our internal team to make decisions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our books are now always up to date, and that’s made a big difference. Before, we had delays at tax time and trouble keeping track of cash flow. Since working with Wishup, we’ve had fewer errors, quicker access to reports, and our accountant even commented on how clean everything looks now. It’s saved us time and given us more peace of mind.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they always met deadlines. In fact, they usually sent reports early. Anytime we asked for something extra or changed a small part of the process, they were flexible and happy to help. Communication was clear and consistent. We never had to chase them for anything.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Honestly, the responsiveness stood out. We’ve worked with other VAs before, and it often felt like we were waiting or repeating ourselves. With Wishup, the assistant we worked with was reliable, fast, and seemed to understand our needs without much back and forth. That made a big difference.

Are there any areas for improvement or something Wishup could have done differently?

Nothing major comes to mind. Overall, we’re really happy with their work and plan to keep working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director of Rewind Creative, a full-service marketing agency. We offer digital marketing, digital PR, creative, and web services to help brands connect with their audiences and drive impact.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wishup?

We needed to simplify our financial documentation, keep a close eye on cash flow, and find a dependable partner for regular reporting.

SOLUTION

What was the scope of their involvement?

Wishup has been helping us with our financial management. They’ve organized some lingering entries from earlier in the year and established a more systematic account structure that aligns with our operations. We’ve also had several on-demand requests throughout the process, such as preparing reports for our accountant or clarifying specific transactions, and they’ve consistently responded promptly.

What is the team composition?

We don’t know how many teammates are assigned to our project.

How did you come to work with Wishup?

We found them through a referral. I chose Wishup because of their impressive track record in delivering high-quality virtual assistant services that align with business goals. Their team's expertise, flexibility, and personalized approach stood out to me compared to other agencies I considered.

What is the status of this engagement?

We started working together in June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our financial records are no longer a mess. While it might seem like a small win, for a business like ours, it’s a big deal. We now have monthly financial clarity, which has helped with everything from budgeting for campaigns to spotting unnecessary expenses. We’ve discovered a few ongoing charges that we didn’t need anymore, mainly because the reporting made them obvious. Personally, it’s taken a load off my mind when it comes to internal planning.

Since working with Wishup, we’ve achieved a 30% reduction in unnecessary expenses, a 25% increase in the savings rate, and 40% less time spent on financial management.

How did Wishup perform from a project management standpoint?

Wishup’s project management is reliable and consistent. Reports come in on time, and even when we have urgent or last-minute requests, they handle them smoothly. Communication is easy; we just have a few exchanges via virtual meetings and emails, and tasks are done. I appreciate that I don’t have to chase them for updates.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive about them?

Their dedication to detail and responsiveness really set them apart. I'm excited to leverage their skills to enhance my marketing efforts.

Are there any areas they could improve?

No, there’s nothing significant that comes to mind.

BACKGROUND

Please describe your company and position.

I am the COO of Neuxpower

Describe what your company does in a single sentence.

Neuxpower makes simple software tools designed to make editing, managing and sharing digital files easier. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• We engaged Wishup primarily for basic accounting services to streamline our financial operations.
• Bookkeeping

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup managed our day-to-day bookkeeping tasks, including expense tracking, invoice management, and reconciliation. They also provided monthly financial reports and assisted in preparing for audits.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their meticulous handling of our financial records significantly improved accuracy and efficiency. This allowed our internal team to focus more on strategic initiatives rather than routine accounting tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Wishup consistently met deadlines and showed great responsiveness to our needs. Their proactive communication ensured that any issues were addressed promptly, maintaining smooth workflow throughout the project.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their personalized approach stood out the most. Despite being a remote service provider, Wishup integrated seamlessly with our team. They understood our specific requirements and tailored their services accordingly, fostering a collaborative environment.

Are there any areas for improvement or something Wishup could have done differently?

No real suggestion for improvement. They've been great.

BACKGROUND

Please describe your company and position.

I am the Naprapathic Physician of Fixinhumans LLC

Describe what your company does in a single sentence.

Human BioMechanics Consultant

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Organization
• Better Communication with Clients
• Increase Revenue

SOLUTION

How did you find Wishup?

Online Search

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Wishup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The virtual assistants with Wishup delivered great virtual assistant services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I increased my revenue 80% from the beginning of January having someone to talk with potential clients to get them onboarded.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes! They consistently maintained punctuality in their communication.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to help small businesses grow and their fair approach with pricing and billing

Are there any areas for improvement or something Wishup could have done differently?

I have no complaints.

BACKGROUND

Introduce your business and what you do there.

I’m a controller at The Rooter Service Company, a full plumbing services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wishup?

I needed an assistant.

SOLUTION

What was the scope of their involvement?

Wishup provides me with a virtual assistant who does a lot of background work so that I can do other things to grow my company. She mainly deals with customer service and does a lot of the tasks needed to keep the company running. Her scope also includes making and taking calls, dealing with warranty portals, and helping me with accounting. Basically, she wears a lot of hats.

Initially, I met with Wishup and briefed them on what I needed, explaining the candidate we were looking for. Then, they allowed us to interview 3–4 candidates and helped us choose the right one for our company’s needs.

What is the team composition?

In addition to the virtual assistant, I communicate with 3–4 teammates from Wishup.

How did you come to work with Wishup?

I found them online and chose them because they had great reviews and seemed to be a reputable company. I saw that they would interview, train, and accompany the virtual assistant, showing care for who they provide companies like ours with.

How much have you invested with them?

We’ve spent $4,000.

What is the status of this engagement?

We started working together in December 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since hiring the virtual assistant from Wishup, I’ve noticed that she has relieved me from the daily duties, allowing me to grow the business from another angle. Our partnership has been wonderful.

What did you find most impressive about them?

Wishup’s customer service and virtual assistants are on point. My assistant is educated and always open to learning. Moreover, she wants to help our company, which makes a huge difference.

Are there any areas they could improve?

There’s nothing I would have them improve.

Do you have any advice for potential customers?

Ask a lot of questions to the virtual assistant and make sure they’re trainable and want to learn.

BACKGROUND

Please describe your company and position.

I am an executive at (a/an) Education

Describe what your company does in a single sentence.

Build online educational programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Virtual assistant
• Graphic design

SOLUTION

How did you find Wishup?

• Online Search

Why did you select Wishup over others?

• Pricing fits our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing services based on our needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality of work
• Quality of communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely and responsive

What was your primary form of communication with Wishup?

• Virtual Meeting

What did you find most impressive or unique about this company?

They were very focused on our success. They were always gathering feedback. Eager to find the right people for our projects.

Are there any areas for improvement or something Wishup could have done differently?

No.