Wishup

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Tiger Tough

Describe what your company does in a single sentence.

We specialize in durable, custom-fit seat covers designed for work trucks, heavy equipment, and first responder vehicles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• We sought to streamline our financial processes and administrative tasks, aiming to free up our internal team's time for strategic initiatives.
• Bookkeeping

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They managed our accounts payable and receivable, reconciled monthly statements, tracked expenses, and maintained accurate records in QuickBooks. Additionally, she assisted with scheduling, email management, and preparing reports for our leadership team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first quarter, we noticed a 30% reduction in overdue invoices and a significant improvement in the accuracy of our financial reports. The efficiency gains allowed our team to focus more on marketing strategies and less on administrative duties.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their ability to quickly integrate into our existing systems and processes was remarkable. The VA required minimal training and adapted swiftly to our company's workflow.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to quickly integrate into our existing systems and processes was remarkable. The VA required minimal training and adapted swiftly to our company's workflow.

Are there any areas for improvement or something Wishup could have done differently?

Our experience has been overwhelmingly positive. Any minor issues were addressed promptly, and the support provided exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Founder of Dekryption Ventures

Describe what your company does in a single sentence.

Staretegic advisor and investor for disruptive companies. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Calendar Management
• Task Offload
• CRM management

SOLUTION

How did you find Wishup?

Online Search

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget

How many teammates from Wishup were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup has been a big net positive for my business. My dedicated VA, handles everything from calendar management to targeted outreach with flawless professionalism—freeing me to focus on growth and strategy. Their admin ran and organized my Hubspot allowing me to track deal flow, deliverables, follow ups. They were helpful with lead generation editing raw videos and creating assets for the website, social media and the business. Responsive, proactive, and always on time, the Wishup team makes delegation effortless. Highly recommended for anyone ready to reclaim their schedule and scale faster.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Signficant upgrade in responsvieness from me to clients and the ability to track deliverables by redesgining my CRM top to bottom and then adding workflow automation. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very communicative and responsive to time schedules. Never had an issue reaching the admin or the agency behind him. 

What was your primary form of communication with Wishup?

Email or Messaging App

What did you find most impressive or unique about this company?

They are communicative and amenable to fixing any issues that arise fairly and reasonably.

Are there any areas for improvement or something Wishup could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO of an advertising & marketing company 

Describe what your company does in a single sentence.

We're a full-service PR and digital marketing agency that services a unique blend of technology, professional services, and Asian-related companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Design
• Social Media
• Writing
• Content
• Administrative Support

SOLUTION

How did you find Wishup?

Direct Approach

Why did you select Wishup over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Provides Training

How many teammates from Wishup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design: 
  • Graphic Design: Creating visual content such as logos, banners, infographics, and other graphic elements. 
  • UI/UX Design: Improving UX and interface design for digital products. 
• Social Media: 
  • Content Creation: Developing engaging content for social media platforms, including text, images, and videos. 
  • Posting and Scheduling: Managing the posting schedule on various social media channels. 
  • Social Media Management: Monitoring and responding to audience interactions, comments, and messages. 
  • Analytics: Analyzing social media metrics to measure the performance of campaigns. 
• Writing: 
  • Copywriting: Crafting persuasive and compelling copy for various purposes, such as marketing materials, and advertisements. 
  • Blogging: Creating informative and engaging blog posts on relevant topics. 
  • Editing and Proofreading: Reviewing and refining written content for accuracy, clarity, and style. 
• Administrative Support: 
  • Data Entry: Inputting and managing data in various systems and databases. 
  • Scheduling: Coordinating and scheduling meetings, appointments, and events. 
  • Vendor selection: Shortlist and interview vendors to recommend for agency selection.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When an employee takes a vacation, once we make the request, WishUp efficiently arranges for a temporary replacement during absences lasting 1-2 weeks. The company demonstrates a commitment to professional development by providing comprehensive training for clients, including valuable sessions on improving Excel skills and public speaking. 

The positive and enthusiastic attitude of the team members designated to support our agency's growth is noteworthy. Their dedication and eagerness make them valuable assets to our collaborative efforts. Based on our positive experiences, we wholeheartedly recommend their remote support services to other U.S. companies seeking reliable and skilled assistance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management consistently exhibits a positive and responsive approach to my task requests and requirements. Their commitment to addressing my needs is evident, and they consistently deliver projects in a satisfactory manner. Their dedication to excellence is commendable, making the collaboration a truly satisfying experience.

What was your primary form of communication with Wishup?

Virtual Meeting

What did you find most impressive or unique about this company?

I found the training to be the most impressive and unique to this company. There is a clear belief in providing support for team members to continuously improve their jobs in service of their clients.

Are there any areas for improvement or something Wishup could have done differently?

Because of the growth of the WishUp employees we have employed in the company the last few years, I have given them more face time with clients. It would be ideal for them to further develop their presentation and speaking abilities.

BACKGROUND

Please describe your company and your position there.

I'm the Founder of Convia Media, a network of gaming websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wishup?

We needed help with content writing, content management, and proofing and publishing industry research.

What were your goals for this project?

We wanted to ensure "hands-free," daily content publishing for our network of sites.

SOLUTION

How did you select this vendor?

I've known one of the Wishup founders since 2010 due to his successful career in digital marketing. I trusted his new venture, Wishup, would be a successful one, just like the company he led to strong growth previously.

Describe the scope of their work in detail.

They manage the entire online content creation process, perform relevant industry research into online publishing, and manage all of our content.

What was the team composition?

We have one, half-time Wishup representative who works our time zone to most effectively support us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Over time, our rep has continued to increase his industry knowledge, competence, and set of responsibilities. His growth has coincided with what we need from him perfectly, and we know we can trust him with continually expanding projects. He feels like one of our own now.

How effective was the workflow between your team and theirs?

Their rep adapted to our systems within one day, and we communicate daily through Skype and Trello.

What did you find most impressive about this company?

The dynamic nature of their team stood out to us. We've had two reps over the course of a year and they've both been able to take on every project we've given them, across a variety of disciplines. If they don't know something, then they’ll learn it within days. Their drive is amazing.

Are there any areas for improvement?

I'm very happy with their service as it stands, and I hope to both increase their workload and add an additional rep soon.

BACKGROUND

Please describe your company and position.

I am the Vice President of sales of Buzz

Describe what your company does in a single sentence.

Buzz develops software solutions that help businesses automate customer engagement and sales processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Manage customer support tasks and lead generation.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup’s team handled inbound client messages, followed up on warm leads, and organized our CRM to ensure no opportunities were missed. They also took care of routine customer queries, freeing our internal team to focus on building relationships and closing larger deals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few months, our lead response time improved significantly, and we saw a noticeable increase in qualified leads entering our pipeline. Their work helped us maintain consistent communication with potential clients and improved customer satisfaction overall.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were reliable and responsive, always delivering tasks on time. We communicated mostly through Slack and email, and they were quick to adjust whenever we needed a change in priorities or reporting format.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to quickly understand our sales process and adapt to our tone with customers. The assistants felt like a natural extension of our team rather than outsourced support.

Are there any areas for improvement or something Wishup could have done differently?

A bit more overlap in working hours with our core team would make coordination even smoother, but overall, the experience has been excellent.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Profit Whales

Describe what your company does in a single sentence.

We helps businesses optimize their Amazon advertising campaigns to maximize sales and profitability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• We initially had a complicated situation with state registration because our employees reside in different states. We were looking for someone to help us with personnel registrations, renewals, and audits.

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They provide HR consulting, and they also handle our contractor payments. I’ve added them to our Gusto portal, which they are using for their tasks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve saved around 10–15 hours per month, thanks to Wishup. Before working with them, our HR processes have been a mess.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Wishup meets their deadlines and stays on budget. We usually communicate using Slack. 

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Wishup is very reliable. I’ve already cycled through different freelancers, but those other folks haven’t been a good fit for my company. Meanwhile, Wishup has the consistency that I need, removing the need to find a new partner every few months. 

Are there any areas for improvement or something Wishup could have done differently?

I can’t think of anything. We’re pretty happy with everything so far.

BACKGROUND

Please describe your company and position.

I am the Broker/Owner of a real estate company.

Describe what your company does in a single sentence.

Our company is a small Real Estate Company offering individualized attention to its customer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• To completely offload our bookkeeping and financial tracking tasks to a professional, ensuring accuracy in QuickBooks and saving me 6+ hours of admin work each week.
• To implement a reliable system for managing agent commissions, chasing client invoices, and handling vendor payments to improve our cash flow and financial organization.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup provided a dedicated virtual bookkeeper who took over our entire financial workflow. Her work was a game-changer. She handled categorizing all our business transactions, processing bi-weekly commission payments for our agents, and sending out gentle reminders for overdue invoices. She also managed paying our vendors on time. The best part was the weekly financial snapshot she prepared every Friday morning, I had a clear, simple report on my desk that told me exactly where we stood financially. It gave me my weekends back.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The difference was night and day. We went from having several late client payments each month to almost none. I got about six hours of my time back every single week. The real win was at tax time; our accountant commented on how organized our books were, which made the entire process smooth and stress-free.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The consistency was fantastic. That Friday report landed in my inbox like clockwork. If I ever had a quick question or needed a special report pulled, a quick message on Slack was all it took. She was always on top of everything and made me feel like my business was her top priority.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was how she became a real part of our team. She took the time to learn how we operate and would proactively message me about small things, like an unfamiliar charge, just to double-check. That level of care and attention made me feel completely confident that everything was in good hands.

Are there any areas for improvement or something Wishup could have done differently?

The whole experience has been exactly what I needed from start to finish. The onboarding was straightforward, the communication was always clear, and the quality of work was consistently excellent. They built a lot of trust quickly, and it just worked.

BACKGROUND

Please describe your company and position.

I am the Director of Visage Consulting Services Inc.

Describe what your company does in a single sentence.

Visage Consulting Services Inc. provides business advisory and operational support to small and mid-sized firms, helping them optimize processes and improve efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Streamline executive calendar and inbox management. Improve client follow-ups and scheduling efficiency.
• Free up internal team from recurring admin tasks to focus on consulting projects.

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup provided us with a dedicated Virtual Assistant who acted almost like an extension of our internal team. The assistant handled inbox management, coordinated calendars for multiple executives, and managed recurring tasks like client scheduling and follow-up emails. They also helped with data entry, maintaining our CRM, and preparing weekly status reports. Having someone who could quickly pick up our tools and workflows (Google Workspace, Slack, and Zoho) was a big plus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first month, our internal team regained nearly 15 hours per week, which we redirected toward client-facing work. We also noticed a 30% reduction in missed follow-ups and scheduling conflicts, thanks to better calendar oversight. Financially, it was more cost-effective than hiring an in-house coordinator.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. They were proactive about updates and checked in regularly to confirm priorities. Communication was smooth through email and Slack, and the account manager made sure any concerns were addressed immediately.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The onboarding speed stood out we had someone working for us in under an hour. Their assistant was well-trained, understood our requirements quickly, and adapted to our tools without needing extensive guidance. Compared to our past experience trying freelancers on Upwork, the consistency and reliability here were night and day.

Are there any areas for improvement or something Wishup could have done differently?

Honestly, nothing.

BACKGROUND

Introduce your business and what you do there.

I'm the president and CEO of Brame Brands, a company that develops and supports restaurant franchises with comprehensive services, including site selection, construction, and marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wishup?

We needed support to reduce the time I spent on outreach and follow-ups. We also needed someone to handle heavy marketing tasks like email campaigns, CRM updates, and lead qualification so our internal team could focus on strategy and closing deals.

SOLUTION

What was the scope of their involvement?

Wishup provides us with virtual assistant services. Their team helps us with cold emailing, social media scheduling, and managing our CRM. They also monitor engagement on LinkedIn, track leads, and create weekly performance reports for our campaigns.

More specifically, Wishup's team handles daily cold outreach and lead qualification reports, weekly social media calendars, CRM updates with notes and lead statuses, and inbox and client follow-up schedule organization.

What is the team composition?

We work with two teammates from Wishup.

How did you come to work with Wishup?

We found them through an online search. I chose them because they offered flexibility and quick onboarding compared to traditional agencies. Most agencies required long-term contracts and had a heavy setup process, but Wishup allowed me to start within a few days with a dedicated assistant who already had experience in the tools we use.

What is the status of this engagement?

We started working with them in February 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Wishup, we've been able to reduce time spent on repetitive admin tasks by over 40%, which has allowed our core team to dedicate more hours to client acquisition and strategy. As a result, we've seen a 60% increase in project turnaround speed and a noticeable improvement in client satisfaction scores within three months.

Moreover, our response time to inbound inquiries has improved by 70%. In terms of outreach, Wishup's virtual assistant has helped us book 15 qualified calls in the first two months, which has directly contributed to closing new deals. Overall, faster turnaround and better client communication have helped us close deals about 25% quicker. That boost in efficiency has led to roughly 15% growth in revenue last quarter.

How did Wishup perform from a project management standpoint?

Wishup's project management has been excellent. Tasks are well-organized, updates are consistent, and everything has been delivered on time without any follow-up from my side. The team is proactive, which makes the whole process stress-free.

What did you find most impressive about them?

The quality of Wishup's assistants really stands out. They're proactive, communicate clearly, and handle tasks without constant supervision. That level of reliability is hard to find.

Are there any areas they could improve?

I can't think of anything for them to improve.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Hummingbird

Describe what your company does in a single sentence.

Hummingbird is a real estate brokerage that focuses on helping clients buy and sell residential properties across multiple markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Free up my time as CEO from admin tasks to focus on client acquisition, high-level strategy, and closing real estate deals.
• Improve accuracy of property listings and CRM data while creating a more reliable system for client communication and scheduling.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We started with a part-time Virtual Assistant from Wishup to handle what I call the "engine room" operations. The scope was broad but crucial. Their key deliverables included managing my entire calendar and setting up all client meetings, handling data entry for new property listings into our CRM (Follow Up Boss), preparing weekly reports on lead activity, and conducting online research on comparable properties. They also took over the meticulous task of ensuring our listings and our own website were consistent and accurate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were clear almost immediately. Within the first two months, I reclaimed about 15 hours a week that had been spent on administrative work. This directly translated into me closing two additional deals that quarter because I had the bandwidth to nurture those clients personally. Our listing accuracy improved to nearly 100%, which seems small but significantly reduces headaches and confused client calls.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was excellent. The VA checked in regularly and confirmed tasks were completed on time. If we had an urgent need, they were quick to respond and adjust priorities without any fuss.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing was the quality of the person they matched us with. It wasn't just about finding someone who could do the tasks; it was about finding someone who understood the pace and the importance of details in real estate. Sarah learned our business quickly and often anticipated what needed to be done next. The pre-training in all the tools we use meant she was productive from day one.

Are there any areas for improvement or something Wishup could have done differently?

It's difficult to think of anything they could have done differently. The entire experience was smooth from the start. The onboarding process was clear, and the matching with our VA was perfect. If I were forced to say something, I'd simply suggest they keep doing exactly what they're doing. They've built a model that works exceptionally well for a busy real estate executive like me.