WebFX

BACKGROUND

Please describe your company and your position there.

We are a heavy equipment dealer, my title is marketing specialist. I handle the website maintenance, brochures and flyers, and special events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

Our website needed a refresh after launching 5 years earlier. We also contract with WebFx for website maintenance (coding that I can't do!), SEO, and special projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've had prior experience with WebFx and have maintained a great relationship with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WedFx provided a few layout design ideas which our team reviewed and made some adjustment. WebFx was key in transitioning content from our previous site to the new one.

How many people from the vendor's team worked with you, and what were their positions?

About 3 people. Our main contact was Amanda but 2 additional employees would respond to questions and comments in the online editing portal.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A team is very happy with the outcome, both management and at the employee level. With each revision we do, we look to make the online experience easier and easier for our customers.

Describe their project management style, including communication tools and timeliness.

Most all of our comments or concerns were handled in the editing portal. There were some occasions where I needed to talk through an idea or an issue outloud. In those cases, Amanda was always available to contact directly and help me walk through what I was trying to get at.

What did you find most impressive or unique about this company?

The editing portal option was fantastic. I also loved when an WebFx employee came back with a comment. Hey - you're asking for this. That's a great idea. Or hey - your asking for this, have you ever thought if doing it this other way. Their feedback was immensely helpful.

Are there any areas for improvement or something they could have done differently?

We were tight on some deadlines which in the end made the project run on schedule, but it was hard meeting some of the deadlines when trying to complete other work on my plate.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a theological organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebFX?

We wanted to optimize our web presence to increase our enrollment numbers.

SOLUTION

What was the scope of their involvement?

WebFX did SEO for us. It has been a well-guided experience from onboarding to execution; they’re prompt and friendly with messaging and provide detailed summaries and breakdowns for every task we manage together. Also, they supply links and articles in addition to their expertise whenever we have questions on the process.

They also handle our backend coding, work on written articles and optimize them for keyword research, and publish them once they pass our QA.

What is the team composition?

We’ve only been working with an account manager from their team, but there are people behind the scenes on copywriting and troubleshooting.

How did you come to work with WebFX?

We found them through a Google search, and we chose them because they had a personable touch, and I felt like there was real human contact with them, rather than just a bunch of PowerPoint presentations.

How much have you invested in them?

We’ve spent around $75,000 with them so far.

What is the status of this engagement?

We started working together in July 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our web traffic doubled in the first six months of our engagement, and we’re delighted with that.

How did WebFX perform from a project management standpoint?

Project management has been thorough, organized, and friendly.

Also, they have their marketing platform, which offers more in-depth insight than Google Analytics, and it allows us to tweak and retarget our campaigns effectively. In addition to that, the platform can also build out UTM parameters. In terms of communication, we’ve used emails and monthly phone calls, which is useful for us.

What did you find most impressive about them?

Their personable approach has been outstanding for us; they’ve been able to flow with us as we gain data. Overall they’ve been super friendly with us.

Are there any areas they could improve?

Their marketing platform is very robust, and I don’t have enough time to get acquainted with it and its updates. Having a little more attention to onboarding clients to their platform would help.

Do you have any advice for potential customers?

Be as creative as you can with your time with them; they have a wealth of knowledge that most people don’t have, so try to keep open communication lines with them.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for a freight factoring company. We help highway truckers and owner-operators get paid within 24 hours.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebFX?

We’d started recently and hadn’t laid a foundation for organic SEO work. We were trying to get a baseline for Google Analytics, Tag Manager, and some original blog content for our site.

SOLUTION

What was the scope of their involvement?

WebFX has helped us track where our money goes and where our leads come from. They have a platform called MarketingCloudFX, which allows us to see everything they do. It shows all our leads, how they came through our website, what form they filled out, and even some competitor information. Also, they’ve added content to our site and helped us with our organic SEO.

We initially had 3–4 introduction calls with the company’s president and sales manager. We brought in many different people to hear our main needs so they could get an idea of what we were looking for and the direction we’d go in. WebFX came back and made sure it was what we wanted before they wrote the content. Then, we went over keywords. We started with about 150, and they researched on their end and presented them to us.

What is the team composition?

We have one leading account manager, and six people are under them. Also, we have someone that helps us with their marketing cloud, which is a dashboard to show us how it works.

How did you come to work with WebFX?

I worked with them at my previous job, so I already knew their work. When I got this new job, I immediately called them and set up an introduction call. I had to discuss it with my boss, but he was delighted with what they presented and could do for us. We signed with them as one of the first things I did on this job.

How much have you invested with them?

We’ve spent about $4,000.

What is the status of this engagement?

We started working together in January 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve definitely improved our leads since they began.

How did WebFX perform from a project management standpoint?

They’re amazing. We communicate through email, but we’ve also had a lot of kick-off calls. Currently, they’re teaching us how to use the MarketingCloudFX, and we have a monthly call. Our account manager is quick to jump on a call if we have any issues. Overall, they’re great to work with; we’ve never had a problem.

What did you find most impressive about them?

The way they report and communicate is outstanding. One of the main things my boss wanted to see was where our money goes. People can spend a lot of money on SEO with digital companies, but it’s hard to see a return on that. However, it’s easy with WebFX. They show us exactly where they put their value and where it’s coming from with our leads, which is extremely important for us. Moreover, they’re quick to help us if we have a question or concern.

Are there any areas they could improve?

I can’t think of anything at the moment.

Do you have any advice for potential customers?

Be responsive. When they email asking questions, get back to them as quickly as possible. It helps to move the process along. They work efficiently, so they have to wait for the client many times. If you can communicate with them, it’s easy to keep the process going.

BACKGROUND

Please describe your company and your position there.

I'm the partner of StockWise Auto, an online auto parts e-commerce website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We were looking to take our SEO to the next level beyond our in-house efforts.

SOLUTION

How did you select this vendor and what were the deciding factors?

WebFX delivered a comprehensive proposal for SEO and a few other services that would complement our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

WebFX had a look at our SEO efforts that were put together in-house from years of effort. They laid out a plan and prioritized the areas they found most effective from their experience.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a sales rep who helped us onboard and an account manager who has been with us since the very beginning.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

WebFX has helped us improve, track, and analyze the SEO and content marketing strategies from their efforts, including some of the work we did in-house since we began.

How effective was the workflow between your team and theirs?

Working with WebFX is very effective. The meetings are very organized and informational. They have a client portal that keeps all of our progress, notes, documents, reports in one place with them.

What did you find most impressive or unique about this company?

WebFX knows what works and our rep Pete is stellar! He really understands our goals and he especially gets the nuances that come along with marketing auto parts.

Are there any areas for improvement or something they could have done differently?

It's not that easy for me to point to something for them to improve. I would rather encourage them to continue growing with knowledge and the type of team they have in place already!

BACKGROUND

Please describe your company and your position there.

I'm the Director of Business Development at a property maintenance company specializing in Commercial Snow Removal, Lawn Care, Irrigation, and Dump Trucking.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We launched a new website design and have WebFX work on SEO, blogging, and google ads as well as other things. Our goals were a new website design and see an increase in conversion rate from our previous company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We felt that WebFX was going to provide us with the best data and overall customer experience than any of the other marketing companies we met with.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

At a very high level. We first had a discovery call to help WebFX understand our business - including what our goals were, what we disliked about our current page, and what we liked about our current page. Once that was complete they began to build out our page with drop downs and page content. Then we launched. Since launch we have had ongoing SEO and page optimimization.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with a project manager and an account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team consistently boosted our numbers in most categories over 100% in most of the categories.

How effective was the workflow between your team and theirs?

Very effective. We meet now on a monthly basis and check in with each other periodically throughout that month.

What did you find most impressive or unique about this company?

They seem to be a one-stop shop. They are very friendly and easy to work with. They also have all the tools I need to track our progress.

Are there any areas for improvement or something they could have done differently?

No, this was a massive step up from the previous companies that we worked with.

BACKGROUND

Please describe your company and your position there.

We are a Long Island Retail chain with 32 stores. I am the Marketing Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We hired WebFX to manage our PPC campaigns ongoing and SEO on our site.

SOLUTION

How did you select this vendor and what were the deciding factors?

After meeting with several agencies, we decided WebFX was the best fit because of their expertise in numerous fields.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We started with keywords and competitor research, and then starting testing with our own keywords to see how our ads were showing up. We continuously test ad copy.

How many people from the vendor's team worked with you, and what were their positions?

We work with a 3-5 people from their team to assist with our account management. Some deal with accounts and others are google experts to help us best manage our ads.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our PPC campaigns have continued to increase traffic and revenue to our e-commerce site. The process of working with them is very simple, and it's always a pleasure to work with them.

Describe their project management style, including communication tools and timeliness.

WebFX is very organized and always on top of deliverables. They are always one step ahead in getting me what I need.

What did you find most impressive or unique about this company?

The thing that impressed us most was how they have such a huge team, and they all own their own areas of expertise. You know you are getting a specialist in that department when you are talking to them.

Are there any areas for improvement or something they could have done differently?

So far, we are very pleased and think they are a well-oiled machine. Wouldn't change a thing.

BACKGROUND

Please describe your company and your position there.

I'm the manager of our Inside Sales & Customer Service departments and am responsible for the marketing initiatives of the company. Gibson is a distributor of industrial automation equipment (robots, vision systems, conveyors, machine control, machine safety) that helps manufacturers automate

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We were growing our website & hired WebFX to assist with the SEO of existing & new pages.

SOLUTION

How did you select this vendor and what were the deciding factors?

After comparing WebFX to other companies we decided to move forward with their team because of how professional, complete, and inclusive their offering was. It was exactly what we were looking for

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Working with the WebFX team started with their team getting to know who we are as a company, what we do, and what products we represent. From there they used this introduction to better align the work/changes/improvements that they were adding to our website with our own company culture/perspective. Monthly meetings & weekly communication helped keep us on track and continuously looking at "what's being improved next"

How many people from the vendor's team worked with you, and what were their positions?

1 primary contact who was our Account Manager. She was great

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since working with WebFX we've seen a steady increase in our organic website traffic, this has lead to more leads from asset downloads in our CTAs and LiveChat conversations.

Describe their project management style, including communication tools and timeliness.

They communicate almost entirely through their own tool, Teamwork FX, but this is very easy to use & helps keeps every part of the project organized even after multiple back&forth conversations. Amy, our account rep, was very quick to respond. If they don't know an answer off the top of their head, they'd consult their team and immediately get back to us. It's been very helpful.

What did you find most impressive or unique about this company?

Overall level of professionalism & completeness is the work they do

Are there any areas for improvement or something they could have done differently?

It would've been great it we could've had a dedicated copy writer that we could work with continuously, someone who was dedicated to really diving into our world of automation to make sure what they were writing was valid & not just marketing fluff.

BACKGROUND

Please describe your company and your position there.

We are a software for construction companies, I am the head of our sales team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX, and what were your goals?

We were struggling with reaching customers online and had massive costs traveling to each state in order to meet contractors. We hired WebFX to redo our website, optimize SEO, provide support and direct our email campaigns. We were hoping to lower acquisition costs and also reach contractors in new markets.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed a few competitors and they were all mostly aligned on pricing. However, we thought WebFX had a more personal feel, along with a track record of results.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We began by educating on our software and our target clients, especially since our demo doesn't interact much with social media and has it's own jargon.

WebFX performed research on our industry and competitors to develop a plan that they reviewed and edited in detail with our help. We used this info to redesign the web page, set up SEO/PPC and even our retargeting emails.

We started with a goal of replacing our door to door sales numbers and have increased that goal each year, but at a smaller percentage of cost.

How many people from the vendor's team worked with you, and what were their positions?

We typically deal with our project/team manager, she brings in a number of people with expertise in whatever we need at the time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have reached the first page of multiple search engines for our top keywords and have nearly tripled in-bound leads from the web.

Describe their project management style, including communication tools and timeliness.

WebFX has always been proactive in communication and creates new reports whenever we ask for them.

What did you find most impressive or unique about this company?

I was amazed at how quickly they understood our industry and adapted to our verbiage. I was expecting to need to hold their hands much longer than was the case.

Are there any areas for improvement or something they could have done differently?

It took a while for them to develop the exact reports we wanted, but there were some technical issues they had to work through. Other than that, we've all enjoyed working with WebFX.

BACKGROUND

Please describe your company and your position there.

I am one of the partners of a full-service accounting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX?

Our goal in working with WebFX was to improve our digital footprint and become a prominent and well-known local source for accounting. We have been working with WebFX for over 2 years to be more "searchable" and increase the amount of clients that we have. WebFX assists us with content creation, SEO, lead management, and overall website management.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found WebFX based on a referral from a consultant. I appreciated their willingness to work with our budget, create a customized approach and also to provide clear pricing.

Describe the project in detail and walk through the stages of the project.

The work we do with WebFx is recurring. Often times we will do add ons but for the most part it is recurring monthly work.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with people from many various teams but we stick with our one main consultant that we work with on a regular monthly basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our leads have increased astronomically.

How effective was the workflow between your team and theirs?

For the most part, the workflow between our teams has been really great. We are very adamant about not changing our contact at WebFX; we feel that they truly understand our business and how to work with us.

What did you find most impressive or unique about this company?

I think WebFX is unique because it is so scalable. It can work with smaller companies and larger companies alike.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I'm the Marketing Director of a Specialty Plastics-Chemical Tech company. We work with various industries B2B to help brands with their products using our technology for barrier plastic packaging, ingredients, and surfaces.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX?

We needed someone to help with our SEO, PPC, social and all digital strategy.

SOLUTION

How did you select this vendor?

We interviewed over 4 agencies and found WebFX to be the most knowledgeable within our budget.

Describe the scope of their work in detail.

After some discovery meetings, they went straight into strategy and presented us with solutions. We collaborated as our industry is so niche. After several meetings we met for the launch and now just going to see how the campaign goes.

What was the team composition?

We have a point person for social and one for all other strategies.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We just started today to kick out the project so no outcomes but they are super knowledgeable and sincerely take out feedback to consideration before implementing anything.

How effective was the workflow between your team and theirs?

We have several meetings which now will go into a monthly time frame. However they are always available and answer questions via email.

What did you find most impressive about this company?

They are really committed to our goals, and listen to what we want and what results we're looking for. Our products are not easy to write about so there will always be internal edits especially in the beginning for any agency to understand the scope of our business. They listen to that where in the past I found agencies don't pay attention. Even as they are super knowledgeable, they are not arrogant and listen to what we have to input in the campaign.

Is there any area for improvement or anything that could have been done differently?

The only thing is if they had an option for invoicing clients but it's not a big deal. Other agencies invoice clients so that's just what I'm used to.