How did you select this vendor?
We worked with various web companies in the past, all of whom lacked experience, communication, knowledge, follow-through, and professionalism.
We realized that choosing a less expensive and smaller company was not a good fit for us, and would not provide what we needed for this project, and ongoing ones. We needed a company that was focused and committed, eager and excited, established and reputable. We needed an expert in the field.
Both myself and our Owner, Paula Kostick, were in agreement. WebFX has an excellent reputation, not only locally but on national level. We wanted a responsive, forward-thinking, professional (yet fun) company to spearhead our project and provide ongoing support and direction. WebFX provided all of these things, and continues to do so.
Describe the project in detail.
We did a complete website redesign (both design and structure), and WebFX played a very active role in all steps of the process. They were directive, yet eager to hear our feedback and ideas.
We began by discussing our goals, needs, and expectations - all of which were received by a lead project manager. We had great brainstorming meetings, excellent communication via phone, email, and in-person meetings.
At various points in the project, other contacts were brought into the process based on the area of focus. We provided most content, including copy, photos, logo, etc.
What was the team composition?
We had 3-4 project members throughout the process - all of whom were outstanding to work with. Tyler was our initial point of contact, discussing our needs, goals, etc.
Once we made the decision to move forward on the project, Brianna became our Project Manager and spearheaded the various tasks required, and kept us focused on our timeline - which was (and continues to be) very important.
We worked with Sandi for the site pre-launch and launch. Sandi was excellent at troubleshooting, and making last minute corrections and tweaks. Her responsiveness was awesome.
We worked with, and continue to work with, Wes. He is amazing! Wes is responsible for our SEO and Marketing Cloud-related tasks. We appreciated (and continue to appreciate) his enthusiasm to learn about who we are, what we do, and how we can do it better.
Our monthly phone calls for reporting and brainstorming are awesome, and much-needed to keep us focused and moving in the right direction. We are able to evaluate progress, and make changes to our plan as needed.
The team thoroughly researched the niche industry to get a comprehensive understanding of their partner’s needs. The client has been able to closely monitor the overall progress due to their transparent approach. Their consistent ability to add personal touches to their work has impressed.