WebFX

BACKGROUND

Introduce your business and what you do there.
I’m the owner of a campground.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebFX?
We hired WebFX to help us with SEO.

SOLUTION

What was the scope of their involvement? 
WebFX works on SEO performance for our business. I haven’t given them a specific brief to go by.

What is the team composition?
I work with Mackenzie (Internet Marketing Specialist).

How did you come to work with WebFX?
Our company headquarters, KOA, supplied them to us.

How much have you invested in them?
We spend around $12,000 per year.

What is the status of this engagement?
The partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
WebFX gives us metrics, but they’re of minimal value to us.

How did WebFX perform from a project management standpoint?
They stick to the timelines and the budget. We communicate with WebFX through their portal.

What did you find most impressive about them?
WebFX’s customer service makes them stand out from other providers.

Are there any areas they could improve?
They could deliver better results.

Do you have any advice for potential customers?
I recommend meeting with WebFX monthly. 

BACKGROUND

Please describe your company and position.

I am the Technical Sales and Media of an agriculture company

Describe what your company does in a single sentence.

Mold and Assemble Water Pumps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Help us Launch on Amazon

SOLUTION

How did you find WebFX?

Referral

Why did you select WebFX over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us from not being able to sell online to using Amazon as a platform to be able to offer our product online. We typically sell through the distribution channel and new we were missing end users. We were always relying on others to sell for us and in a retail environment we new there was no reason for an employee to push our product. 

We saw other people on Amazon selling our product and they had bad pictures and bad content. It didn't make us look good and we wanted to take ownership of the content. Also, we knew people who shop on Amazon go there first and not a retail store so how many sales where we missing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have grown our business larger than expected in sales year over year. Other than the covid year due to a motor shortage we have been growing 50-60% every year on Amazon.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive. They also had to learn a lot because our product is very unique.

What was your primary form of communication with WebFX?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were able to navigate the Amazon bots and get problems solved by talking with people.

Are there any areas for improvement or something WebFX could have done differently?

No- They are great

BACKGROUND

Please describe your company and position.

I am the Technical Support of a software company

Describe what your company does in a single sentence.

Manufacture software and systems for manual and automated quality control processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Improve our primary keywords rankings
• Manage and optimize our Ad Words accounts
• Improve onsite SEO
• Improve our primary keywords rankings
• Manage and optimize our Ad Words accounts
• Improve onsite and offsite SEO

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget
• Company values aligned
• willing to learn the differences in our business

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged WebFX after a poor experience with another SEO provider that did not seem capable of delivering the goals we intended. We wanted an SEO company to help us gain traction in our stagnant keywords and increase their rankings against the competition.

 We wanted also to ensure that company was capable of understanding our business and could provide intelligent and contextually relevant topics for publishing. WebFX was able to learn about our business and improve our target keywords that ranked far better in search engines after they took over. 

They published strategic content that our customers appreciate and piques their interest to contact us. We also asked them to take over management of our PPC campaigns. They present monthly reports and strategies of why/how to change bids and context to improve our performance and respect our budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website matured with more cohesive voice that spoke towards professional experience and expertise. The SEO they implemented helped guide future content, as well. The results were evident within a few months as our analytics showed organic traffic steadily increasing and more traceable conversions. 

With the encouragement of good results, we devoted more resources and trust to WebFX for the project and continued improving overall. Our page is still sitting at the top of page one of Google for our most competitive keyword, with other keywords also seen benefitting. 

Our Ad Words campaigns are more under control and our budget seems to work well the heavy competition. We are paying attention to our page relevance for key terms and trying to decrease bounce rates.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WebFX's tools for project management are top notch. A customer portal allows us to view leads, deliverables as scheduled, meeting notes, approve content, and more. All promised deliverables (written content and new pages, updates, answers to our questions) were always timely and nothing fell through the cracks. 

They always have been attentive to our concerns and respond with educating us about our choices and why they are important to help establish the right direction for us. Our goals as described from day one have always been held in context.

What did you find most impressive or unique about this company?

Their capacity to understand our business - what we produce and to who we advertise. This is more niche industrial search optimization and B2B, but their practices apply 100% towards the success and improvements of our website.

Are there any areas for improvement or something WebFX could have done differently?

Truly not.

BACKGROUND

Please describe your company and position.

I am the Owner of Merrimack Valley Psychological Associates

Describe what your company does in a single sentence.

We are a Mental Health Counseling Private Practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• To increase referrals
• To get our rebranded name out into the public sphere

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WebFX has provided me with full service options. The redesigned my website, made it more optimal, improved overall SEO, added content, continue to update and write blog posts, design/write copy and post social media posts, grow our client base, put together ad campaigns, etc.

They have increased our new client contacts dramatically, ensuring we get a significantly larger amount of leads daily. Our practice has also grown significantly since we hired WebFX. We were a practice of 3, we are now a practice of 18 and still growing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased website traffic, significantly improved client referrals,more social media interactions, quick growth and scaling up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is easy to work with, friendly, and incredibly creative. They delivered everything on time (or sometimes, earlier than expected). They communicate very well and ensure myself and our growing team have everything we need. They are quick to respond and work with me to help us achieve our vision.

What was your primary form of communication with WebFX?

Virtual Meeting

What did you find most impressive or unique about this company?

The high quality service they provide while educating me on how they are doing it and why it is beneficial to me and my business. They always have a good reason and want me to understand why. Also, there is no arguing with their results. There team is professional, thoughtful, and creative and I owe much of my success to the team at WebFX.

Are there any areas for improvement or something WebFX could have done differently?

Not from my perspective

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of an education company

Describe what your company does in a single sentence.

We help families find the perfect PK-12 schools for their children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Rank higher in searches for specific schools
• Rank higher in searches for enrollment solutions
• Link building

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a client of WebFX, I'm extremely satisfied with the results they delivered. They helped me rank higher in several keywords, which has resulted in increased traffic and revenue for my business. They also helped me build a higher authority score through their effective SEO strategies. Their team of experts created high-quality, engaging content that helped attract more visitors to my website and keep them engaged. 

Additionally, they earned valuable backlinks from other reputable websites, which has further improved my website's ranking and overall online presence. Overall, I highly recommend WebFX for anyone looking for a reliable and effective SEO company. They truly know what they're doing and have helped my business grow in ways I never thought possible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We doubled our website authority score, as well as expanded our ranking in search terms, especially in specific school names.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They definitely deliver on time and are very responsive to needs, especially reporting that was needed to adjust strategy.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our contacts at the company have always been extremely knowledgeable and go above and beyond to fix issues on our website to reach our SEO goals.

Are there any areas for improvement or something WebFX could have done differently?

Not really. We really value their services.

BACKGROUND

Please describe your company and position.

I am the Marketing Coordinator of Stockwell International

Describe what your company does in a single sentence.

We are an international freight forwarder.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Brand Awareness
• Lead Generation
• SEO ranking

SOLUTION

How did you find WebFX?

Referral

Why did you select WebFX over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were expanding our business into the business and required SEO and Website development to establish ourselves in the market. WebFX were also enlisted to separate the US website from the multisite we previously had established. They also developed content for our website which was both informational and for SEO purposes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We received detailed monthly reports of our progress for each project, which easily outlined what was completed throughout the month, what was planned next and any adjustments they suggest for optimal improvement. Additionally, our accounts manager was very communicative and kept in contact with me and was extremely flexible to accommodate with the time difference between the US and Australia.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After working with WebFX it is clear to see they prioritise their project management and also their customer service. Without fail, WebFX continued to meet timelines and deadlines with deliverables and allowed for time to be scheduled in for drafting, editing, feedback and more allowing for clear understanding from both parties. They met and exceeded my expectations for a provider in this industry.

What did you find most impressive or unique about this company?

The most impressive thing about WebFX was their Marketing platform that is custom to their business. This platform was beyond anything we have seen in Australia and allowed for a multitude of opportunity for us to gain vital information about our potential clientele. The most unique thing about this business, is not necessarily unique to the average business as it is a expectation.

The customer service was amazing, from our initial interaction to being paired with our accounts manager was smooth, enjoyable and just the upmost professional. We received better communication and prompt replies from our WebFX team who are in a different country and time zone than us, than we do with the external marketing company we engage with in Australia.

Are there any areas for improvement or something WebFX could have done differently?

Literally nothing. Not at anytime did I think, 'I wish WebFX would do this better', they simply are the best we've ever worked with.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Coordinator of a financial services company

Describe what your company does in a single sentence.

We provide specialty insurance solutions for businesses and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• increase organic traffic
• increase organic leads
• create long-form blogs

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create long-form blogs made YMYL updates such as author schema markup backlinking blog consolidation and removing duplicate content write copy for landing pages maintenance and recommendations involving header tags and meta descriptions, etc. audit site speed and make recommendations In 2022, they published 3 new longform posts, 23 SEO insurance landing pages, and 1 micrographic. In 2022, organic sessions increased by 44.7%

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• sitewide organic sessions increased by 44.6% in 2022 and pageviews increased by 17.9%. We also had an increase in lead submissions by 22%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

monthly calls to go over expected deliverables and discuss what's to come the following month. They delivered on time and responded to my needs promptly.

What was your primary form of communication with WebFX?

Email or Messaging App

What did you find most impressive or unique about this company?

Not just 1 person helping but a whole team of marketers to help with our projects - graphics, copywriting, developers, etc. They had all the tools to help us be successful.

Are there any areas for improvement or something WebFX could have done differently?

i wasn't a fan of how they measure deliverables each month. For example, you might get 6 "asset points" a month and a long form blog is 2 points. It gets confusing how many points you have for the month and if a blog took more than a month then which month that counted as points. Sometimes we got backed up in work and it was hard to track.

BACKGROUND

Please describe your company and position.

I am the Sales and Marketing Manager

Describe what your company does in a single sentence.

We are a metal fabrication and powder coating shop.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Website redesigns
• continued SEO

SOLUTION

How did you find WebFX?

already a vendor

Why did you select WebFX over others?

worked together on other projects so this made sense for us

How many teammates from WebFX were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Webfx has provided assistance with our SEO for all of our companies as well as website redesigns recently. We've also discussed best strategies for optimizing our SEO at all locations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• From my understanding, the project isn't complete yet, but so far seeing an upgraded website has been great. I'm not sure yet on the SEO side, because although we've increased our spend, it's too early to see the results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes. They were always on time and always responded immediately. never a concern.

What was your primary form of communication with WebFX?

Virtual Meeting

What did you find most impressive or unique about this company?

I worked with a bunch of different teams throughout this process but having Royce as our main contact and him being in the know on all things has been great.

Are there any areas for improvement or something WebFX could have done differently?

Your webfx client platform is super informative but unless you're trained on it, it's almost information overload. There's parts of our plan that I never knew we had or things I didn't know you did. Overall great service just slightly overwhelming.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Compass IT Compliance, LLC

Describe what your company does in a single sentence.

IT security, compliance, and risk management consulting services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Increase search ranking
• Increase website traffic
• Increase contact us form submissions

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WebFX is currently assisting us on all levels of SEO improvement, including but not limited to:

• Research, develop and implement a full content and keyword strategy to increase qualified organic traffic and web leads
• Increase the site's overall authority by obtaining high-quality backlinks
• Gather actionable campaign performance data, including leads, calls, company visits, and competitor activity using MarketingCloudFX

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Measurable outcomes include rankings increases in specified searches, increased traffic to our website, and increased contact us forms. The project is ongoing so it is still a bit early o analyze results, but we have already seen some improvement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything on time so far and typically respond same day, within an hour or less often.

What was your primary form of communication with WebFX?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Their proprietary platform for tracking the entire project status is very comprehensive and user friendly.

Are there any areas for improvement or something WebFX could have done differently?

The only comment is that the proprietary platform is so comprehensive and full of data, it can be overwhelming at times and sometimes a tad bit difficult to find what I'm looking for.