webdew

BACKGROUND

Please describe your company and your position there.

I am a designer at software company. We bridge the gap between analytics and digital execution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webdew, and what were your goals?

We wanted to create a product video that showcase not only our software's features, but also the storyline behind how our software can solve our customers' pain points. Therefore, our goal was to have a product video that we can show to prospect customers so they can understand exactly what we do.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for different video production companies online and on Upwork. After reviewing a few options, we decided to go with Webdew because of its wide range of examples under their portfolio.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with the introductory round, where the sales rep from webdew introduced us to the project manager and team, whom we will be working with. Then over the course of the next weeks, we kept in contact with them via slack, where they would provide us with the material (storyboard, scriptwriting, voice over animation) and we would give feedback. They would then adjust accordingly.

Who did you work with and what was the feedback process like?

We worked the project manager, who was always present to ensure the whole process is going smooth. We also worked with the animator, who was responsible in delivering the deliverables at the end of each milestones. They shared their work via frame.io, which was super convinient as it allows us to write feedback directly on certain timestamps. Overall, the process was easy because we were all always in contact via slack, so everyone is aware on the current status of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have only currently showed the video to our colleagues and they liked it. They were able to understand the software easily and they liked the animation style as well.

Describe their project management style, including communication tools and timeliness.

The webdew team was very easy to communicate with. They provided us with frequent updates and were very transparent. We mainly only chat via slack, however, for feedbacks or topics that require deeper communication, we would jump in a call to avoid any miscommunications. They were always fast and flexible when it comes to organizing meetings, which is great!

What did you find most impressive or unique about this company?

How easy it is that they were able to understand what kind of product video animation/style we wanted, which shows their expertise as a video production company.

Are there any areas for improvement or something they could have done differently?

They could maybe spend a bit more time understanding the software and the main industry we are in, however, we understand that it is indeed a very complex topic that would require a lot of time to get used to.

BACKGROUND

Please describe your company and your position there.

I am the CIO for Kidcaboo, a transportation network company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webdew, and what were your goals?

I wanted an animation of our logo that would speak to what it is we do and the service we provide in the six seconds of the animation.

SOLUTION

How did you select this vendor?

I reviewed the work of a number of creative digital artists and read many reviews from previous customers before selecting the right person for the job.

Describe the scope of their work in detail, including any steps and the final deliverables.

I provide the elements of our logo and described what I was looking for. We went back and forth on the different animated elements and the horn beep which was critical to get one with the right tone. She worked with me throughout the whole process.

How many people from the vendor's team worked with you, and what were their positions?

Just Chehak W. but she was the right person for the job.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Everyone was delighted with the results. Now that our start up has finally launched, I've come back to her for a tweak to the animation background. With this change, the animation will be use throughout our marketing strategy across the country.

Describe their project management style, including communication tools and timeliness.

Considering the small size of this project, I appreciated the informal nature of her management style. Dealing with Chehak directly and promptly made the experience great.

What did you find most impressive or unique about this company?

Their commitment to understanding my goal and following my input with such accuracy was impeccable.

Are there any areas for improvement or something they could have done differently?

I can't think of anything that I'd want to change.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing associate at a technology company. We have a platform that helps businesses match supply and demand. In a world where there is a lot of disruption and different things that affect demand, companies struggle to meet that demand. Thus, we provide them with different sorts of intelligence and insights to ensure that businesses run smoothly and become more agile and resilient, leading to better revenue.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with webdew?

Over the summer of 2021, we went through an identity change. We previously had some marketing videos, but when we made the change, we couldn’t use them anymore because they had our former name. Thus, we hired webdew to create an introductory video for our company.

SOLUTION

What was the scope of their involvement?

We’d had the idea for our video for months, so we came in with a script, but webdew helped us prepare it, making it fit for an explanatory video. After that, they helped us prepare a storyboard, going through a storyboarding process to ensure that it was right for what we wanted.

Since then, we’ve worked with them on creating the animated video. We had decided it to be a whiteboard video, so webdew’s involvement has included a lot of animation, as well as voiceover and musicalization. During this last process, we’ve been iterating, making edits and changes as needed.

Our engagement took a three-week pause because our executive leadership needed to work on refining the language we want to use. Webdew was okay with letting us take a pause, and after re-engaging, webdew was still there to help us through the rest of the video.

What is the team composition?

I’m not sure how many people from webdew have been working on our project. I know that we have an entire team assigned to it, but I’ve only interacted with a service manager.

How did you come to work with webdew?

We had our heart set on a whiteboard video, so we looked on Clutch to see reviews of various companies and found webdew. We also did a Google search to see what other companies had to offer in the explanatory whiteboard videos space, but we ultimately settled on webdew.

How much have you invested with them?

We’ve spent around $2,000.

What is the status of this engagement?

We've been working with Webdew from January 2022 through the beginning of March 2022. We had to put the project on break for a few weeks in February due to my company making sure we had some language correct, but we are just about to wrap up the project at the start of March, which we are pleased with.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Given that we don’t have the finished video, we don’t have any customer feedback yet. However, our CEO is very satisfied with what we’ve seen so far.

How did webdew perform from a project management standpoint?

Although we’ve had to double clarify some aspects we want to see on our video, webdew has been very professional and helpful, and our collaboration has been seamless. webdew uses Frame.io for our collaboration, where we can see the current project state and leave comments in real-time. Additionally, we communicate via email.

What did you find most impressive about them?

webdew’s collaboration distinguishes them from other providers. I worked with other providers in the past, and it was difficult to follow the project by just sending emails back and forth. Having the ability to collaborate so seamlessly through their project management tool has been very helpful.

Are there any areas they could improve?

It would be good if we didn’t have to re-clarify what we want. However, this issue has happened on a few occasions, and it is not of significant importance.

Do you have any advice for potential customers?

Be prepared and make sure that you know what you want; it will help smooth the collaboration. webdew has a helpful team, but it is better to come in prepared.

BACKGROUND

Please describe your company and your position there.

Epona [USA Division], Vice President: We develop software for the SharePoint (Document Management for Legal and Enterprise) for the Microsoft 365 platform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webdew, and what were your goals?

We needed WebDew to make an introductory video for our Company (Epona) and our latest product DMS for Teams.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our USA Office Lead found Webdew through an internet search of high quality service providers in the space.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

There was the initial discovery process, where we shared our requirements. This was followed by a process wherein we shared by way of PowerPoints what we wanted in the video. Webdew took that data, and video-ized it. We also used a third party platform to take video screen captures, to insert "insertions" into the video storyboards that they provided to us. After all of this process, they provided us with a sample for review. We were given one "revision".

One revision may seem like a small amount but considering the inexpensiveness of the project, it was a fantastic price, and a phenomenal value. That revision was limited for us because the work was spot on. They did the revision, we paid the bill, they then provided the final work without watermark and the rest is a happy history. We highly recommend Webdew.

Who did you work with and what was the feedback process like?

My team leader (Stacey) worked with Reaz Sabbir and Sandeep Kumar. Both were excellent. I also worked with them both. The feedback process with frictionless and quick.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Both Reaz and Sandeep were quick to provide their knowledge of the process when we would refer to sections of the video like: "There were logos" that were not making sense and needed to move in a different way, or "the logos that were there" need to be replaced, and they completely knew exactly what were talking about and didnt need to be shown. They knew exactly what we wanted, which was excellent.

Describe their project management style, including communication tools and timeliness.

Their management style was: Customer focused, listen then provide. It was ideal for client focused outcomes. The project would have been done faster if WE HAD done what we said quicker. We were the bottleneck, they were excellent and fast.

What did you find most impressive or unique about this company?

They were not only efficient, they were cost effective and friendly.

Are there any areas for improvement or something they could have done differently?

Frankly, no. I would change nothing. If they keep doing what they are doing, they will be huge!!! Five of Five stars!!! I highly recommend Webdew, and we will be back again.

BACKGROUND

Please describe your company and your position there.

I am a self-employed freelance motion graphics animator and my position here is as a project manager and collaborator on this motion graphics project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webdew?

I hired webdew for their motion graphics service, for 2D explainer video with a duration of about 1 minute. I had the assets and voiceover ready, so all I needed was the animation.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking for a reliable, experienced animator that is easy to communicate with. This vendor ticks all those boxes.

Describe the project in detail and walk through the stages of the project.

After an initial discussion about the workflow of the project, I sent over the assets that are relevant for the animator to review and determine the duration and cost. Once we are settled on this, we began on the work.

There were a lot of back and forth and the project went smoothly because of the animator's professionalism and competency. All in all, it was a very good experience and I would recommend it.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I worked with one person and she is a freelance motion graphics animator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It was a success in regards to what was expected and still currently in progress.

How effective was the workflow between your team and theirs?

It was very effective, as i mentioned earlier, the communication was good and the quality and speed at which the work was produced was very impressive as well.

What did you find most impressive or unique about this company?

The sense of professionalism and competency at communication.

Are there any areas for improvement or something they could have done differently?

Even though there is a time difference, which lead to a bit of a late reply sometimes, it still worked out in the end as the animator worked at a very impressive rate.

BACKGROUND

Please describe your company and your position there.

I'm the growth manager of an AI-based SAAS company catering to the loan servicing and collections industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webdew, and what were your goals?

We wanted to create a video testimonial out of a clip we had recorded from the past.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were very quick with my queries which saved me a lot of time. Other factors were – value for money, Fast project delivery, and Great Support.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with ideating the scope of the video and transferring the resources to their team. They quickly understood our expectations and suggested solutions for the editing challenges. We received the first draft within one week, and they were very humble with the feedback we provided. With unlimited revisions and quick responses to the feedback, we were able to get the final video within two weeks – that's super fast.

Who did you work with and what was the feedback process like?

We worked with their services team and they're very professional with the project management – used frame.io & slack for feedback & collaboration.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our team members widely praised the video. I'll update the review once we launch it from our social media.

Describe their project management style, including communication tools and timeliness.

We started with email to discuss the scope of the project. Once the project kicked off, we used slack and frame.io to communicate smoothly.

What did you find most impressive or unique about this company?

They were widely experienced with all the formats of video. They provided great value for money through their quick turnaround time and great customer support. And it was pretty challenging to convert a hand-recorded video into a professional video, but they pulled it very nicely.

Are there any areas for improvement or something they could have done differently?

We used vectors and icons in the video. If their color could be matched with our theme, that would be great.

BACKGROUND

Introduce your business and what you do there.

I'm a member of the Institute of Electrical and Electronic Engineering(IEEE), a scientific organization. IEEE publishes papers from top scientists and we have several journals. I am an editor for the online content that we produce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webdew?

Each year we ask the scientists to send us their best papers so that we could produce videos for those papers. We then contacted webdew to help us do the videos related to those papers.

SOLUTION

What was the scope of their involvement?

This is a collaborative effort because we provide the concept and webdew just executes it for us. We provide their team with the information that they require such as PowerPoint presentations or a recorded voice of the author. Based on the materials we send them, they narrate, edit, and produce a video. They bring their own equipment during production.

They’ve created six animated videos, which are related to technical papers that have been published by top scientists. We post their videos on our YouTube channel to be viewed by other scientists around the world.

What is the team composition?

In my group, I have only interacted with their service manager.

How did you come to work with Webdew?

I had no idea how they were hired by the organization. I was simply instructed by IEEE that webdew is the person to do our videos.

How much have you invested with them?

I don't know the details regarding finances because webdew charges IEEE for the services.

What is the status of the engagement?

We began our partnership in June 2020, and we’re still engaged with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

webdew has been excellent. Our audience loves the videos they’ve created and people often tell us that the videos are perfect.

How did webdew perform from a product management standpoint?

They always meet our deadlines, and they always stick to our schedule. Whenever we send them content for a video, they always submit their output the next day.

In addition, they’re very patient. When they produce videos, we immediately relay the feedback from our authors, and we have a lot of back and forth in between that. We communicate and send files to each other through email.

What did you find most impressive about them?

They're very professional.

Are there any areas they could improve?

So far, I don't see anything they can improve.

Any advice for potential customers?

Make sure that you provide them with whatever information they need on time and the content you want to be featured in the video.

BACKGROUND

Please describe your company and your position there.

We are a software and telecommunications company that provide business communications platform to a range of companies. I am the Director of Operations for the ANZ region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webdew, and what were your goals?

We were looking for an easy, clean and simple to follow animated video that highlighted who we are, who we help and what we do to help. We were looking for a three-minute video that we can use at an industry conference for lead generation and which can be repurposed through socials and other media after the conference.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed several vendors on Upwork but the catalogue on display from webdew was very impressive and stood out from the rest. We got in touch and were immediately impressed with the clear communication and explanation of the process. This was our first time using Upwork and for getting a video created so we needed a vendor that could simplify the process. We found this with webdew and they immediately gave us the confidence to proceed.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We had an initial discovery meeting so that they could understand our goals, our business and talk us through the process. A script was produced, followed by a storyboard and the offering of different voice talents. At each stage we were offered a round of revisions which was helpful. We were then presented with the finished video which exceeded our expectations.

Who did you work with and what was the feedback process like?

We worked with Chehak who was our point of contact and extremely helpful in communicating what was needed and by when. This kept the project on track. We were very impressed with the continuous feedback.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have not yet released the video to the public as we are using it in a tradeshow next month so we want to keep it fresh for then. However, all internal stakeholders love the video and we are in the process of commissioning more.

Describe their project management style, including communication tools and timeliness.

Most communication was via messenger on Upwork but we also had a zoom call at the start of the project. At each stage we were presented with an online version that we could add notes too, such as the storyboard.

What did you find most impressive or unique about this company?

I think the openness and clear communication was fantastic. We never felt that the project was slipping or that they would be any issues at all.

Are there any areas for improvement or something they could have done differently?

Not that I can think of. We were honestly really impressed and look forward to doing more work with them this year.

BACKGROUND

Please describe your company and your position there.

Meta Central, we're a Metaverse agency. I'm founder and Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webdew, and what were your goals?

To create a premium high end explainer for our immersive broadcast platform

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Chehak on Upwork. The deciding factors were the quality of her showreels, and the way that she was able to send me exact references of what she was after that she had worked on before.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

As a producer I supplied Chehak with a script, a guide voice over and some music. Chehak sourced assets to match the script, I made some suggestions as well, and then one of the things I was impressed by was how Chehak found better assets after seeing some of the assets that I supplied. This is always a great comfort to know that the creator is totally understanding what you are wanting to achieve, and is passionate about the result being the best it can. Once all the assets were in place, Chehak created the edit.

Who did you work with and what was the feedback process like?

I worked with Chehak, who was best practice with regards to feedback. Once again, I felt she was committed to understanding my feedback, and perfecting the result. In particular, the topic is not an easy one to demonstrate, being 3D - augmented, mixed and virtual reality, and how our platform allows a brand to do all 3. Chehak understood exactly how we wanted it to be portrayed, and went about delivering it, which is one of the things I am most impressed by.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Not yet, as we have not published. However, internal feedback is great.

Describe their project management style, including communication tools and timeliness.

World class best practices. They were on time, efficient, understood the brief, and shared the information I needed to know to approve.

What did you find most impressive or unique about this company?

There are 2 things I was impressed by - First, the interpretation of the brief, as it was challenging due to how hard it can be to demonstrate XR in a 2D format. Second, the way my feedback was handled - it was not an easy one, and Chehak went above and beyond to portray 3D exactly as was needed.

Are there any areas for improvement or something they could have done differently?

No, we are extremely happy and look forward to working with Chehak again, and highly recommend her.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Mindglue UG (haftugnsbeschraenkt).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire webdew, and what were your goals?

Webdew was hired to create an explainer video for the platform Mindgluequest. The goal was to provide the storyboard, voice-over and animated video in the required time-frame.

SOLUTION

How did you select webdew and what were the deciding factors?

Good reviews on upwork, promptness to answer sincerely my initial questions.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

The video was based on a script created by me and followed spot on by Webdew, in creating the storyboard. Then the storyboard was refined and at the end the animation was produced. Webdew followed all the steps with preciseness and expert competence.

Who did you work with and what was the feedback process like?

I worked with Chehak. For the feedback, Chehak would require my thoughts on her creations and she was also very eager to come on a one-on-one live meeting. It was simply a seamless process, I wouldn't have thought about it in a better way than the one executed by Chehak.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project delivered was exactly what I had in mind. Webdew managed to lead the production to the desired result, in part by following her instinct about what I truly wanted.

Describe their project management style, including communication tools and timeliness.

The project was delivered in the specified time-frame. The communication tools were the one provided by upwork (messages, file-attachements) and Zoom meetings.

What did you find most impressive or unique about this company?

In stark contrast to other experiences that I had in the past, Webdew was very eager to communicate one-on-one. Moreover, the team understands every concern and proactively solves them.

That can be proved by the fact that from the storyboard to the actual animation and final product I didn't have to make any alterations at all. As if she was in my mind!

Are there any areas for improvement or something they could have done differently?

No, the experience was just great!