WC Call Center

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

My firm requires these services, due to how we work with specific kinds of customers.

How many outbound calls did your company handle every day?

Approximately 1,500 calls.

What challenge were you trying to address with the service provider?

We wanted to be the best in this service area.

SOLUTION

What was the scope of the service provider's involvement?

They provide the best call center services, skills, and benefits to what our goals are.

Could you describe the service provider's pricing structure and how they billed you?

I do not know this information.

How did you come to work with this service provider?

Our firm's specialist group found them.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are quick to respond to all sales calls.

How much time and money does this service provider save you each month?

I do not know.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

West Coast Call Center are the best in this area. They improve the service of our firm and we find that to be very important.

What are the service provider's strengths?

They are able to conduct a lot of different services.

What areas can the service provider improve?

If they could improve all facets of our sales.

How long has your company been working with this service provider?

We have been working with them since 2010.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

No, we never handled this in-house. It is easier not to do it.

How many outbound calls did your company handle every day?

It is hundreds of calls.

What challenge were you trying to address with the service provider?

We wanted to improve our overall revenue.

SOLUTION

What was the scope of the service provider's involvement?

Telemarketing and appointment setting are included in the services.

Could you describe the service provider's pricing structure and how they billed you?

We are billed every month.

How did you come to work with this service provider?

It was referred to us.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are quick and follow company guidelines closely.

How much time and money does this service provider save you each month?

About $500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I believe WC Call Center can save companies a significant amount of money, much more so than other vendors.

What are the service provider's strengths?

They are quick and affordable.

What areas can the service provider improve?

I think they have no room to improve.

How long has your company been working with this service provider?

We have been with them for 2 years and it's ongoing.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999 annually.