Direct marketing for pros, by professionals.

West Coast Call Center was founded by three professionals with over 40 years of combined industry experience and backgrounds covering all aspects of the industry from technology and sales, to customer service and training. They have endeavored to create a company that addresses the shortcomings of other providers. The result of their knowledge and experience is a campaign which is ran the way you would do it internally if you had the time, resources and expertise to run a call center.

 

 
$1,000+
 
< $25 / hr
 
10 - 49
 Founded
2011
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Ceres, CA
headquarters
  • 2531 E. Whitmore Ave Suite L-1
    Ceres, CA 95307
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Voice Services
Industry focus
  • Financial services
  • Business services
  • Retail
Voice/Call Center Services

Reviews

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Appointment Setting for Automotive Firm

"I believe WC Call Center can save companies a significant amount of money, much more so than other vendors."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
The Reviewer
 
501-1000 Employees
 
Bremerton, Washington
Employee, Automotive Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

No, we never handled this in-house. It is easier not to do it.

How many outbound calls did your company handle every day?

It is hundreds of calls.

What challenge were you trying to address with the service provider?

We wanted to improve our overall revenue.

SOLUTION

What was the scope of the service provider's involvement?

Telemarketing and appointment setting are included in the services.

Could you describe the service provider's pricing structure and how they billed you?

We are billed every month.

How did you come to work with this service provider?

It was referred to us.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are quick and follow company guidelines closely.

How much time and money does this service provider save you each month?

About $500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I believe WC Call Center can save companies a significant amount of money, much more so than other vendors.

What are the service provider's strengths?

They are quick and affordable.

What areas can the service provider improve?

I think they have no room to improve.

How long has your company been working with this service provider?

We have been with them for 2 years and it's ongoing.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999 annually.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Health Care & Life Sciences Telemarketing

"They provide the best call center services, skills, and benefits to what our goals are."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2010 - Ongoing
The Reviewer
 
501-1,000 Employees
 
Miami, Florida
Sales Manager, Health Care & Life Sciences Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

My firm requires these services, due to how we work with specific kinds of customers.

How many outbound calls did your company handle every day?

Approximately 1,500 calls.

What challenge were you trying to address with the service provider?

We wanted to be the best in this service area.

SOLUTION

What was the scope of the service provider's involvement?

They provide the best call center services, skills, and benefits to what our goals are.

Could you describe the service provider's pricing structure and how they billed you?

I do not know this information.

How did you come to work with this service provider?

Our firm's specialist group found them.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are quick to respond to all sales calls.

How much time and money does this service provider save you each month?

I do not know.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

West Coast Call Center are the best in this area. They improve the service of our firm and we find that to be very important.

What are the service provider's strengths?

They are able to conduct a lot of different services.

What areas can the service provider improve?

If they could improve all facets of our sales.

How long has your company been working with this service provider?

We have been working with them since 2010.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
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