VKAPS IT Solutions Pvt. Ltd.

BACKGROUND

Introduce your business and what you do there.

MoneyOneMortgage is a mortgage company that provides financing for both residential and commercial real estate purchases. I am the owner and president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VKAPS IT Solutions Pvt. Ltd.?

We had some software issues that we were unable to resolve on our own, so we decided to work with an IT provider to help satisfy those needs.

SOLUTION

What was the scope of their involvement?

They provided managed IT services for our company, helping to solve the issues we were having with our internal software, communicating with us via Skype about the problem and working through screen-sharing and remote computer control.

What is the team composition?

Sudesh (Director) was able to take care of the issue himself.

How did you come to work with VKAPS IT Solutions Pvt. Ltd.?

I found them and several other providers through an internet search, and they seemed like the best fit.

How much have you invested with them?

We spent $250 on their services.

What is the status of this engagement?

The whole project was handled in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sudesh is extremely knowledgeable about his work and was able to get a handle on our problem very quickly. The software is fairly critical to our business, so it was a huge priority to get it fixed, and they completely satisfied that goal. We have had no issues since working with them.

How did VKAPS IT Solutions Pvt. Ltd. perform from a project management standpoint?

They were very professional throughout their work. It was clear from the start that he and all of his people know what they’re doing. They communicated clearly at all times through both Skype and email.

What did you find most impressive about them?

His knowledge of software and troubleshooting was truly impressive. I don’t think I’ve ever seen someone solve a problem like that so quickly.

Are there any areas they could improve?

No, I don’t think there’s anything in particular that they could have done better.

Do you have any advice for potential customers?

Just be clear about what you need done, because as long as they can identify the problem, I’m confident they will be able to fix it.

BACKGROUND

Please describe your company and your position there.

Topdrukte is newbee in decorative products for customers. Right now the webshop is being developped and many products have to be created. My function is product developper and creative manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

VKAPS totally setup the whole website, shop and attached services. We send them the design and files.

What were your goals for this project?

A workable, easy to use webshop with a lots of functionalities in it. Unique user interface.

SOLUTION

How did you select this vendor?

VKAPS also works for a friend with a wellknown webshop. Good experience with them.

Describe the project and the services they provided in detail.

Topdrukte is newbee in decorative products for customers. Right now the webshop is being developped and many products have to be created. VKAPS provides solutions and technical modifications to make our webshop work.

What was the team composition?

Our team: product manager, graphic designer, marketeers

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Not right now. The site is not live.

How was project management arranged and how effective was it?

We delivered the rough structures and User Interface design. Also we gave them the structure and we have several times a week contact by Skype. It was an easy and effective way to communicate.

What did you find most impressive about this company?

Technical solutions!

Are there any areas for improvement?

not right now.

BACKGROUND

Please describe your company and your position there.

We are the largest Pawnbrokers in the United Kingdom. I look after the eCommerce projects within the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

We hired a VKAPS for a complex data sync module for our eCommerce platform.

What were your goals for this project?

The goal was to sync our suppliers stock across our eCommerce platform back and forth.

SOLUTION

How did you select this vendor?

We hired the company without checking their background but their team specially Sudesh was very talented, communicate throughout the project and he had good knowledge of troubleshooting and planned out the whole project smoothly.

Describe the project and the services they provided in detail.

Stock sync management tool which we use to upload the product. Also, it will sync all the stock with our Shopify store with supplies DB.

What was the team composition?

Sudesh had a team working the site and they have achieved all our requirements.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We will now be able to board more suppliers products into our Jewellery Store.

How was project management arranged and how effective was it?

It was managed very well. The whole team were very responsive and they even worked during the weekend to meet our expectation.

What did you find most impressive about this company?

They're a group of talented people that offer an affordable price.

Are there any areas for improvement?

Nothing major but need more people who can communicate directly with us rather than just the project manager.

BACKGROUND

Introduce your business and what you do there.

I am the president and CEO of a SaaS for an automotive dealership.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VKAPS IT Solutions?

I was looking for SaaS and full stack development for a CRM system. Previously, I worked with another developer, but that didn’t work out. 

SOLUTION

What was the scope of their involvement?

They helped me with the UI design and problem-solving in Twilio. I came up with the solutions and they wrote everything in PHP.

What is the team composition?

I work with one person specifically but he has a team that manages various tasks.

How did you come to work with VKAPS IT Solutions?

I found them on Upwork a few years ago, worked with them, for a Salesforce API development project, and just kept their contact information. When the time came for this project, I reached back out to them.

How much have you invested with them?

We have invested at least $15,000.

What is the status of this engagement?

I started working with them in January 2019 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything looks good and it works well. They’ve kept me in business and they’ve done everything I wanted them to do. They are a direct reason that I am where I am today.

How did VKAPS IT Solutions perform from a project management standpoint?

For the most part, they did a really good job. We contact each other through Skype or WhatsApp and we typically also use recorded video screencasts. We both use Grammarly to communicate, so they do exceptionally well in that respect.

What did you find most impressive about them?

They’re good at responding to customers and they go the extra mile to help when there’s an emergency. One time I had a problem over the weekend, and they helped me, which some developers wouldn't do. They greatly outperform my previous developer and we have a good relationship.

Are there any areas they could improve?

I recommend that they use the most cutting-edge technology possible and consider the technology used today rather than just doing it the way the customer wants. This will help them work smarter, not harder. I’ve also experienced problems due to misunderstanding or miscommunication that should have been eliminated from the beginning.

Do you have any advice for potential customers?

Thorough preparation is key. Be intuitive and lay out the roadmap exactly the way you want it so that the developer can follow your direction.

BACKGROUND

Please describe your company and position.

I am the President of Serpgram

Describe what your company does in a single sentence.

We are an SEO Technology company that harnesses the power of Artificial Intelligence to grow organic traffic for our customers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VKAPS IT Solutions Pvt. Ltd. to accomplish?

• As an Entrepreneur, I used to invest and develop different concepts in different industries. This time we planned to develop a full-fledged AI-driven SEO tool to revolutionize this ERA of AI and chat GPT with all new features and great user experience. I found VKAPS and team a perfect fit for the concerned SaaS based SEO tool. 
• We started with UI/UX part first and then gradually got into the product architecture, features and functionalities. In this time, we have strategized and planned the product with VKAPS to Power up the SERPGRAM. We have collaborated with VKAPS and developed the core product features like SEO, AI Content Marketing, Market research, Advertising etc. with subscriptions plans for both Small businesses and Pro versions.

SOLUTION

How did you find VKAPS IT Solutions Pvt. Ltd.?

Online Search

Why did you select VKAPS IT Solutions Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from VKAPS IT Solutions Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Here is a detailed summary of the SaaS-based SEO tool VKAPS have developed: The SaaS-based SEO tool is designed to provide comprehensive insights and optimization solutions for websites, all through a user-friendly graphical interface with interactive charts and cards for enhanced visualization. 
Here are the key features delivered by VKAPS:

1. Dashboard: Users can access a centralized dashboard that presents site-specific data at a glance. This includes historic traffic data trends, site ranking, page ranking, and keyword ranking. The dashboard provides a quick overview of the website's performance metrics.
2. AI Content Analysis: SEO tool leverages AI algorithms to conduct in-depth content analysis. Users can track their brand's ranking in search results, monitor the sentiment and mood surrounding their brand online, generate SEO-optimized articles, and even rewrite existing content to improve its SEO performance.
3. Backlinks Analysis: Users can delve into the backlink profile of their website with detailed analysis. This includes examining the quality and quantity of backlinks, conducting competitor analysis to identify opportunities, tracking the performance of new backlinks, and identifying lost or broken backlinks that need attention.
4. Keywords Overview: Tool offers AI-based keyword suggestions to help users optimize their content for search engines. It includes a keyword manager for organizing and tracking keyword performance over time. Users can also monitor the position tracking of keywords to gauge their SEO effectiveness. 
5. Admin Panel: The admin panel provides control over user access, permissions, and account management. Administrators can manage user accounts, permissions, and settings from a centralized interface. 
6. Settings: Users have access to customizable settings to tailor the tool according to their preferences. This includes setting up notifications, choosing data display options, and configuring reporting settings for regular insights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To recommend progress and success measurables for VKAPS that delivered us with the mentioned features, We are still in our branding and marketing plans. However, here are recommended measurable for our success: 

• Testing and Quality Assurance: Conducted thorough testing, including unit testing, integration testing, and user acceptance testing, to identify and address any bugs or issues. Ensure the reliability and accuracy of the platform's AI-driven functionalities. 
• The detailed scope of work ensures a systematic approach to developing and implementing the AI-based SEO tool, with clear deliverable at each stage to guide the project to successful completion. 
• Number of new sign-ups or subscriptions over time as this is an AI based SEO tool which will be key differentiator. 
• Customer feedback and testimonials highlighting positive experiences at this initial stage after launching. 
• Website performance metrics such as absolute responsive on both web and mobile. User friendly and intuitive to define users it purpose successfully. 
• Approach to deliver the product in phases with proper R&D and not in rush to just deliver without finer acknowledgements.
• Planned Project management well and kept complete transparency through out the development to get regular updates timel

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team showed outstanding performance, consistently meeting deadlines and adapting swiftly to changing requirements. Their proactive communication and prompt problem-solving contributed significantly to the project's success, highlighting their professionalism and dedication.

What was your primary form of communication with VKAPS IT Solutions Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The company excelled in innovation, consistently delivering unique solutions aligned with industry trends. Their blend of creativity and technical expertise ensured our project remained up-to-date and benefited from cutting-edge solutions.

Are there any areas for improvement or something VKAPS IT Solutions Pvt. Ltd. could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Founder

Describe what your company does in a single sentence.

Online business and SaaS product development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VKAPS IT Solutions Pvt. Ltd. to accomplish?

• Development of an AI web app
• Take specific user and business requirements and execute accurately
• Provide the requested deliverables on time and on budget

SOLUTION

How did you find VKAPS IT Solutions Pvt. Ltd.?

Online Search

Why did you select VKAPS IT Solutions Pvt. Ltd. over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from VKAPS IT Solutions Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved developing a web-based AI app, that takes user inputs and leverages the OpenAI API. The web app allows users to input details which, combined with a specialized prompt, are submitted to the OpenAI API. The AI model takes the input and prompt, and then returns a response, which is presented inline on the site page. Additional requirements included a status indicator, which is shown while the AI response is pending. 

Certain disclaimer messages at submission and on the response screen are also needed, among other features. Technical aspects included PHP integration, hosting and compatibility considerations, and collaboration on page design using Gutenberg and Kadence Pro theme. The final deliverable went live on time and came in on budget. And the UX as well as the functionality were beyond expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful, seamless integration of the app into the website Successful API integration, including excellent model response times Adherence to specified guidelines for AI-generated outputs Nice UX and design in line with the site's overall theme Compliance with PHP v8.3 and access requirements Collaboration on design elements with the team Consistently timely and detailed status updates Excellent communication throughout the project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From start to finish I felt like the project was treated as a real priority. The project lead pulled in multiple team members, introducing each with their responsibilities. And all those involved showed focus and professionalism, taking ownership for their parts of the project. Even as I worked with individuals, the whole team remained plugged into the project. This was very helpful given the many questions I asked along the way. And this seems like a very effective way to work, giving each player room to run while still keeping the whole team 'on the field'. In the end I got exactly what was requested, and it was delivered on time and on budget.

What was your primary form of communication with VKAPS IT Solutions Pvt. Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to deeply understand and action my requirements was exceptional. And they appeared ready to do what was needed to deliver, right from the start. I also appreciate their responsiveness to my questions or concerns, when they did come up. Also, their ability to pull in expertise and resources and find answers to new questions is something any successful business has to be able to do.

Are there any areas for improvement or something VKAPS IT Solutions Pvt. Ltd. could have done differently?

I cannot point to anything on their side that warrants improvement. Part of my request included an extremely aggressive delivery time. In doing so, I also decided to forego some documentation that I (as a product lead) would normally require as part of the deliverable. This was my call but the VKAPS team have, now that the product is live, very willingly agreed to provide this additional detail. So, I guess I should say here that permitting us a longer timeline is something that *I could have done differently*.

BACKGROUND

Please describe your company and your position there.

I am a director in a holding company that has interests in multiple industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt Ltd, and what were your goals?

We have developed multiple proprietary programs over the years that VKAPS IT Solutions has help bring an idea to reality.

SOLUTION

How did you select this vendor and what were the deciding factors?

A one on one with the directors and developers was how we selected VKAPS IT Solutions. Their honesty, integrity, and knowledge were the deciding factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There have been multiple proprietary programs developed over the years.

How many people from the vendor's team worked with you, and what were their positions?

8 to 10, from management to developer to admin assistant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Again being proprietary, most was for internal use, however VKAPS IT Solutions has always exceeded my expectations.

Describe their project management style, including communication tools and timeliness.

They are very client focused, they would suggest applications however used whatever accommodated my needs.

What did you find most impressive or unique about this company?

Their honesty and commitment to the client were impressive.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Cannabis store, CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

We had them make a custom program that would count daily amounts, and do a whole lot of super tedious data entry we had no time for.

What were your goals for this project?

To get the website functioning properly

SOLUTION

How did you select this vendor?

Originally based on reviews, but the second, third, fourth project and so on was because I trusted them to turn it around quickly.

Describe the project and the services they provided in detail.

Completed the project as directed.

What was the team composition?

1 person.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It saved us from having to do 1000s of hours of work that we would have otherwise had to do.

How was project management arranged and how effective was it?

We did the project management, I could have communicated better in some cases I suppose but overall all is well that ends well.

What did you find most impressive about this company?

They were very trustworthy and helpful.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

shopndrop.nl is selling daily offers / deals on a lightspeed saas based website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

Webdesign for shopndrop.nl responsive tablet, phone multiple api connections create server for mail

What were your goals for this project?

to take the job and finish it. Sudesh and his team never let me down and never and a job before the customer is ready.

SOLUTION

How did you select this vendor?

internet upwork

Describe the project and the services they provided in detail.

they made the webdesign for shopndrop.nl also they support me with all going matters like api connections emailmanagement

What was the team composition?

Sudesh is my speaksperson I am now also working with ankit for the api connections This is an ongoing project

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website is converting much better and it is nice to have an online partner who can is taking care of technical issues. I also recommended Sudesh to a friend of mine Herjan G., www.topdrukte.nl He is also happy with the cooperation

How was project management arranged and how effective was it?

Customer happiness is their main goal. They don't finish before the customer is happy.

What did you find most impressive about this company?

Sudesh is keeping the goals of the customer in mind

Are there any areas for improvement?

no i am totally happy with them now working for 5 years with them

BACKGROUND

Please describe your company and your position there.

I am the owner and founder of this company. We are offering analysis and treatments of hairloss and hairthinning with holistic 5 step model approach

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

I hired them to help me with the automation of repetitive business processes. Most has been automated with either zapier and / or google ad scripts

What were your goals for this project?

My goals where to automate all repetitive business processes - client handling, etc.

SOLUTION

How did you select this vendor?

I found the vendor on the zapier help-site

Describe the project in detail.

When a client books an appointment via website, there are several tasks to be done:

• set up client in crm
• set up client in accounting tool
• send email approval
• send sms approval
• send 24h reminder email and sms
• open automated offers (distinguish between sex)
• transfer google calendar appointments to respective client in crm

What was the team composition?

my direct contact was vinod, the project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome is great - we save up to 20minutes per new client now. with more than 100 new clients a month, this is saving us up to 2000minutes of repetitive work a month

How effective was the workflow between your team and theirs?

it was effective

What did you find most impressive about this company?

They were always available.

Are there any areas for improvement?

No